The front desk staff were pleasant and welcoming, taking the time to explain the facilities and amenities available around the property. However, the check-in process felt somewhat disorganized, as our passports were collected and we were asked to wait at the side without much further guidance.
The room itself was spacious, clean, and comfortable. We were pleasantly surprised to find the bed beautifully decorated with towel art, along with a complimentary dessert after we made a special request, despite having no expectations of receiving anything from the hotel. My husband and I truly appreciated the thoughtful gesture, it made us feel warmly welcomed.
Unfortunately, the breakfast experience did not quite meet the standards we would expect from a 5-star hotel. The staff appeared somewhat inexperienced, and service was inconsistent. When we arrived, there were no available tables, yet we were instructed to enter and find a table ourselves. This left us feeling awkward as we stood around waiting for other guests to finish their meals. What made the experience more disappointing was that a family who arrived after us was promptly escorted to a table, while we were left to continue waiting, which felt unfair. We also had to repeatedly request utensils as some tables were properly set while others were not. While these may seem like minor issues individually, together they affected the overall dining experience and fell short of the level of service we would expect from a hotel that positions itself as a 5-star property.
Overall, we enjoyed the room, hospitality, and thoughtful touches provided by the hotel. The stay had many positive aspects, but improvements in breakfast operations and service consistency would go a long way toward delivering the luxury experience that guests expect.
