Barnard Castle Hotels & Accommodations

Good morning, I would like to offer some feedback on our recent stay in your hotel. Firstly the staff are all friendly, efficient and helpful and the food has been lovely. We ate in the bar on Friday evening and have had breakfast for two mornings. However, we were firstly disappointed to learn that the spa is closed for refurbishment. This was one of the reasons we booked this hotel, to give us a chance to relax and unwind as a couple in the spa. When I enquired about the spa times at reception, I was told the spa is closed and it was on the website. I don’t know when this information was added to the website but we were not aware of this when we booked our room. Our room, room 20. There just is not attention to detail. The room is tired. There are damaged and stained areas on the carpet. The divan on the bed is grubby and on show. Lightbulbs need replacing, windows cannot be opened without jamming a towel in to hold them open, the blind in the bathroom is frayed, filthy, the cord is filthy and the workings at the top look like they may fall apart at any point. This is disconcerting as when using the bathroom, we were in full view of those on the car park. The bathroom door does not close shut properly and the lock needs attention. Our servicing of the room involved fresh towels left on the bed. The bed was not made. This is a lovely old building and we both appreciate that this brings its quirks however, our room needs some attention to bring it up to an expected standard for paying guests. We are disappointed with our stay and I wanted to feed this back to you. Thank you Sent this review 4 days ago-no response as yet. However reading the reviews I’m not expecting a response. I think we had a lucky escape that the spa was closed reading all of these reviews!!!

Really nice hotel in lovely surroundings. No issues at all.

Located in Barnard Castle, High Force Hotel is in a rural location, a 2-minute drive from High Force and 6 minutes from North Pennines. This upscale hotel is 30.9 mi (49.7 km) from Yorkshire Dales National Park and 7.4 mi (11.9 km) from Teesdale.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a fireplace in the lobby.At High Force Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 8:00 AM to 10:00 AM.The front desk is staffed during limited hours. Free self parking is available onsite.Make yourself at home in one of the 11 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.

A stay at Best Western Walworth Castle Hotel places you in the heart of Darlington, a 1-minute drive from Walworth Castle Birds of Prey and 7 minutes from Raby Castle. This eco-certified hotel is 15.9 mi (25.7 km) from Yorkshire Dales National Park and 5.4 mi (8.7 km) from National Railway Museum at Shildon.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a hair salon and a picnic area.Grab a bite at Hansards Library Tower, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.Stay in one of 32 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Having visited the inn a couple of times in the summer, when I received good service and great food, I suggested the Red Well as a place to meet some friends for a pre Christmas meal. Drinks order came quickly without any issues and we ordered our food. The waitress then returned to inform me that the only veggie option on theChristmas menu (other than a salad..) was not available so I had to order from the main menu. Starters came and went without any issues though the creamy garlic mushrooms, whilst edible, were disappointing as they had no garlic flavour and the sauce was made with cream cheese which is a cheap, corner cutting approach to creamy sauce. No big deal though. Then the mains came.. the Christmas dinner was a massive mound of frozen carrots and “quite poor” in the words of my friends eating it. My “curried roasted veg covered in mash potatoes had no curry flavour, no roasted veg and most importantly no sauce. It was a bowl of rock hard flavourless chickpeas with a little spinach added but nothing else, dry as a bone and simply not edible. Waitress offered to bring manageress over and she agree to remove it from my bill but nothing was offered as an alternative to me. So I had to go without the main part of my main meal. The other 2 meals looked nice but were cold. My friends didn’t bother to request they were warmed up as they’d seem the limited response I had received when making my comments about the food. We asked for the music to be turned down slightly as speaker was above us and waitress went off, and music stayed loud. When she eventually returned we asked again and the waitress told us “we can’t turn it down as those people at the other side of the restaurant have asked us to turn it up”, then walked away…When they finally returned to clear the table we were not asked if we wanted anything else so we kept chatting. When they returned later again and we were asked if they could get us anything else we said yes could we have 2 mins to look at dessert menu, only to be told 2 minutes later that the kitchen had stopped serving nearly an hour ago so we couldn’t have desserts. I suggested to the waitress that perhaps they should have told us sooner (especially as I’d basically missed my main course) and she shrugged and walked away… so we asked for the bill which came with 4 chocolates. However, there were 5 of us so they couldn’t even get that right! We commented and the manageress said she’d bring more but didn’t. Then as we left and one of my party said she was still waiting for her chocolate, the manageress got stroppy and slammed the chocolate into my friends hand. It is rare to receive such consistently bad service, and to be served pretty poor food too. Massive shame for this business as the 5 of us are all local and could have returned with other groups but none of us will set foot in there again whilst under the same management. There are too many good places to go to waste your time and money in a place as poor as this.

Stayed at Redworth Hall in February 2023 (2 adults & 1 age 13 years). Stayed in a family room on the £160 Winter special which included meals and leisure facilities access. Our room was absolutely fantastic and the perfect family room with a dividing wall separating the two sleeping areas. Pool was busy between 4pm 6pm but still a great experience and I managed to get a nice quiet swim at 7:30am (towels provided). Everywhere was very clean. We didn’t fancy the restaurant and thus took our restaurant’allowance in the bar - which worked for us. The kids menu wasn’t really ideal for a 13 nearly 14 year old but the adult allowance easily covered three meals from the adult bar menu. Great half term winter break. Recommended.

Our first stay in Richmond and whilst the King's Head had it's faults we liked it and would return. The hotel could not be better located on the market place in the centre of Richmond, and building itself is a splendid mix of traditional with a more contemporary bar and restaurant area. Our room was a standard double which was clean, comfortable and well appointed. Any failings could be put down to the historic nature of the building, and therefore forgiven. Service for breakfast was on the tardy side of relaxed, but when it arrived the food was very nice, this was also the case for dinner but here one of our main courses left a little to be be desired on the taste front.

When you stay at The Old Well Inn in Barnard Castle, you'll be in the historical district, within a 10-minute walk of Barnard Castle and Bowes Museum. This inn is 15.2 mi (24.5 km) from Yorkshire Dales National Park and 1.8 mi (3 km) from Egglestone Abbey.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.At The Old Well Inn, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 8:00 AM to 9:00 AM.Make yourself at home in one of the 10 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards.

With a stay at The Buck INN in Richmond, you'll be within a 5-minute drive of Yorkshire Dales National Park and The Temple Grounds. This inn is 0.3 mi (0.5 km) from Richmond Market Place and 0.3 mi (0.5 km) from Green Howards Museum.Wrap up your day with a drink at the bar/lounge. A complimentary breakfast is included.Free self parking is available onsite.Make yourself at home in one of the 6 guestrooms.

With a stay at The Unicorn Richmond in Richmond, you'll be within a 5-minute drive of Yorkshire Dales National Park and The Temple Grounds. This inn is 0.3 mi (0.5 km) from Richmond Market Place and 0.3 mi (0.5 km) from Green Howards Museum.Enjoy recreation amenities such as karaoke or take in the view from a garden.Wrap up your day with a drink at the bar/lounge.Make yourself at home in one of the 4 guestrooms.