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The Redwell Inn
4/515 Reviews

The Redwell Inn

Barnard Castle|0.99km from Barnard Castle
Having visited the inn a couple of times in the summer, when I received good service and great food, I suggested the Red Well as a place to meet some friends for a pre Christmas meal. Drinks order came quickly without any issues and we ordered our food. The waitress then returned to inform me that the only veggie option on theChristmas menu (other than a salad..) was not available so I had to order from the main menu. Starters came and went without any issues though the creamy garlic mushrooms, whilst edible, were disappointing as they had no garlic flavour and the sauce was made with cream cheese which is a cheap, corner cutting approach to creamy sauce. No big deal though. Then the mains came.. the Christmas dinner was a massive mound of frozen carrots and “quite poor” in the words of my friends eating it. My “curried roasted veg covered in mash potatoes had no curry flavour, no roasted veg and most importantly no sauce. It was a bowl of rock hard flavourless chickpeas with a little spinach added but nothing else, dry as a bone and simply not edible. Waitress offered to bring manageress over and she agree to remove it from my bill but nothing was offered as an alternative to me. So I had to go without the main part of my main meal. The other 2 meals looked nice but were cold. My friends didn’t bother to request they were warmed up as they’d seem the limited response I had received when making my comments about the food. We asked for the music to be turned down slightly as speaker was above us and waitress went off, and music stayed loud. When she eventually returned we asked again and the waitress told us “we can’t turn it down as those people at the other side of the restaurant have asked us to turn it up”, then walked away…When they finally returned to clear the table we were not asked if we wanted anything else so we kept chatting. When they returned later again and we were asked if they could get us anything else we said yes could we have 2 mins to look at dessert menu, only to be told 2 minutes later that the kitchen had stopped serving nearly an hour ago so we couldn’t have desserts. I suggested to the waitress that perhaps they should have told us sooner (especially as I’d basically missed my main course) and she shrugged and walked away… so we asked for the bill which came with 4 chocolates. However, there were 5 of us so they couldn’t even get that right! We commented and the manageress said she’d bring more but didn’t. Then as we left and one of my party said she was still waiting for her chocolate, the manageress got stroppy and slammed the chocolate into my friends hand. It is rare to receive such consistently bad service, and to be served pretty poor food too. Massive shame for this business as the 5 of us are all local and could have returned with other groups but none of us will set foot in there again whilst under the same management. There are too many good places to go to waste your time and money in a place as poor as this.

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Reviews for Barnard Castle Hotels

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The Redwell Inn
4/515 Reviews
Having visited the inn a couple of times in the summer, when I received good service and great food, I suggested the Red Well as a place to meet some friends for a pre Christmas meal. Drinks order came quickly without any issues and we ordered our food. The waitress then returned to inform me that the only veggie option on theChristmas menu (other than a salad..) was not available so I had to order from the main menu. Starters came and went without any issues though the creamy garlic mushrooms, whilst edible, were disappointing as they had no garlic flavour and the sauce was made with cream cheese which is a cheap, corner cutting approach to creamy sauce. No big deal though. Then the mains came.. the Christmas dinner was a massive mound of frozen carrots and “quite poor” in the words of my friends eating it. My “curried roasted veg covered in mash potatoes had no curry flavour, no roasted veg and most importantly no sauce. It was a bowl of rock hard flavourless chickpeas with a little spinach added but nothing else, dry as a bone and simply not edible. Waitress offered to bring manageress over and she agree to remove it from my bill but nothing was offered as an alternative to me. So I had to go without the main part of my main meal. The other 2 meals looked nice but were cold. My friends didn’t bother to request they were warmed up as they’d seem the limited response I had received when making my comments about the food. We asked for the music to be turned down slightly as speaker was above us and waitress went off, and music stayed loud. When she eventually returned we asked again and the waitress told us “we can’t turn it down as those people at the other side of the restaurant have asked us to turn it up”, then walked away…When they finally returned to clear the table we were not asked if we wanted anything else so we kept chatting. When they returned later again and we were asked if they could get us anything else we said yes could we have 2 mins to look at dessert menu, only to be told 2 minutes later that the kitchen had stopped serving nearly an hour ago so we couldn’t have desserts. I suggested to the waitress that perhaps they should have told us sooner (especially as I’d basically missed my main course) and she shrugged and walked away… so we asked for the bill which came with 4 chocolates. However, there were 5 of us so they couldn’t even get that right! We commented and the manageress said she’d bring more but didn’t. Then as we left and one of my party said she was still waiting for her chocolate, the manageress got stroppy and slammed the chocolate into my friends hand. It is rare to receive such consistently bad service, and to be served pretty poor food too. Massive shame for this business as the 5 of us are all local and could have returned with other groups but none of us will set foot in there again whilst under the same management. There are too many good places to go to waste your time and money in a place as poor as this.
Cbh Morritt Hotel and Spa
3.8/562 Reviews
Good morning, I would like to offer some feedback on our recent stay in your hotel. Firstly the staff are all friendly, efficient and helpful and the food has been lovely. We ate in the bar on Friday evening and have had breakfast for two mornings. However, we were firstly disappointed to learn that the spa is closed for refurbishment. This was one of the reasons we booked this hotel, to give us a chance to relax and unwind as a couple in the spa. When I enquired about the spa times at reception, I was told the spa is closed and it was on the website. I don’t know when this information was added to the website but we were not aware of this when we booked our room. Our room, room 20. There just is not attention to detail. The room is tired. There are damaged and stained areas on the carpet. The divan on the bed is grubby and on show. Lightbulbs need replacing, windows cannot be opened without jamming a towel in to hold them open, the blind in the bathroom is frayed, filthy, the cord is filthy and the workings at the top look like they may fall apart at any point. This is disconcerting as when using the bathroom, we were in full view of those on the car park. The bathroom door does not close shut properly and the lock needs attention. Our servicing of the room involved fresh towels left on the bed. The bed was not made. This is a lovely old building and we both appreciate that this brings its quirks however, our room needs some attention to bring it up to an expected standard for paying guests. We are disappointed with our stay and I wanted to feed this back to you. Thank you Sent this review 4 days ago-no response as yet. However reading the reviews I’m not expecting a response. I think we had a lucky escape that the spa was closed reading all of these reviews!!!
The Hill B&B
4.9/528 Reviews
We have had a wonderful stay we have been before and will go again,wonderful food wonderful rooms and wonderful stuff.We met up with friends and to a wonderful welcome the food is excellent and I had a pudding and that was out of this world xx

Frequently Asked Questions

  • Which hotels near Barnard Castle are popular with budget travelers?

    Whether you're travelling for business or going on a holiday, Commercial Hotel is your best choice.

  • What's the average price per night of hotels near Barnard Castle?

    According to Trip.com, the average weekend price for 1 night at a hotel in Barnard Castle in Barnard Castle is TWD 2,963. Due to frequent price changes, the above prices are for reference only.

  • Which hotels near Barnard Castle have free Wi-Fi?

    Whether you're travelling for business or leisure, Wi-Fi is an essential. The Three Horseshoes Hotel, The Cricketers Arms and The Redwell Inn are all popular hotels that have free Wi-Fi.

  • What popular hotels near Barnard Castle have restaurants?

    If you like the idea of sampling local flavours while travelling, consider staying at The Three Horseshoes Hotel, The Cricketers Arms and The Redwell Inn . There are plenty of restaurants that serve local dishes near these hotels.