Anonymous User
May 13, 2023
Having Four Seasons manage this property is a bit like putting lipstick on a pig. The only thing this property has going for it are its staff.
Firstly, it's in a god awful location (you'll be stuck in hectic traffic a lot), the property itself isn't particularly nice, the design of outdoor spaces is underwhelming and the rooms are very uninspiring. The boat services only the local BTS and Icon Siam (it doesn't stop at any other hotels along the river), which is utterly ridiculous.)
This is a 299 room hotel. The pool is overrun, breakfast is a shambles and other dining options are a joke. Wanting to take a drink in the main bar? You'll get knocked back with a "all tables are reserved" (yes, even if you're a "valued" guest staying in the hotel and are appropriately dressed), only to see it half entry. Frustrating. Try to get a table in the main Chinese restaurant? Good luck. A seat at breakfast? Again, good luck, also, good luck finding so much as a plate to get any food from breakfast. In short a shambles.
I haven't even gotten to the rooms. A riverview room as it turns out has only a (very) partial view of the river. The rooms are already showing wear and tear (as is happening in other areas of the hotel). Housekeeping totally forgot to do turn down service in my room and blamed me for this not happening "maybe you had do not disturb on", I didn't, "perhaps you were in your room", I wasn't, "we'll do it tomorrow night", I'm not here. And I still had to press them to do it that evening. Unacceptable. Additionally, you'll get amazing views - into other hotel rooms, so you'll have the curtains drawn, unless you're an exhibtionist and that's your thing.
In terms of value for money, you're really looking at the x factor. The luxury factor. This property does not deliver. This is not a luxury property.
Next time I will stay slightly north of here at the Mandarin Oriental. The rooms are smaller but the x factor is definitely there, the service is there, the boats operating across the river are there, the incredible attention to detail in the rooms, the breakfast, the service - it's all there.
Final note, the slippers are very cheap. I think that alone speaks volumes on the type of ownership this property has. They're cheap.