106 Reviews
Capella Bangkok
Riverside Bangkok|0.07km from Four Seasons Private Residences
Excellent~! except 4 things below. Staffs are SUPER kind. 1. Luggage keeping for early check in I checked out from Four seasons and continuously checked in to Capella. So I asked my luggage from Four seasons to Capella. But I was very disappointed when I first saw that my luggage are stored outside of Capella lobby. My luggage was outside of the building and the weather was more than 35 degrees at that time. My luggage should be cooked. If I knew that you guys will store my luggage outside of the building, I wouldn't ask that kind of request. I would carry them for myself and ask put my luggage inside of the storage before check-in. If you and Four seasons decided to care for luggage service for customers who use both hotel, you need to store customers' luggage inside the building which is cool and safe. 2. Electric blind. Because of malfunctioning of the blind in the bathroom. I had to call for the staff at night. But there were dust and dirt at one of engineering staff's clothes. I understand that he could easily have dirt on his clothes considering that he is an engineer but anyway he brought dust in my room. Moreover, it took some time to fix the electronic blind and it caused lots of dust while fixing and they had to step up my washstand so that I requested to clean. But when the staff came to clean the bathroom, he doesn't look so professional. First, he brought 3 hand mops in his hand but hand mops look dirty(at least not clean, old, too much used, stitches loosen) and his cleaning process doesn't look so professional too. I guess he might not be professional cleaning staff, rather than night watch. I explained him that due to fixing the blind, there were lots of dust there, and he said ”Yes” but he just wiped out washstand and wash bowl. But still lots of dust remains on the water tap which shines so that easily looking for dust. 3. Cin Cin hour Cin Cin hour itself was good. But the qualify of finger food was bad considering expectation of Capella. It seemed that the finger food came from leftover of the morning buffet. The finger food was dried and not fresh. Also, in my experience of both four seasons(BKK Social Club) and Stella, overall interior is better in BKK Social Club. 4. Boat Time Table From 7 pm, Boat arrives and leaves at Pier 1 from ICONSIAM(used to be Pier 3 during daylight). But there was no explanation not only in the time table but also from the staff. So, I missed the boat and had to spend another hour.
Excellent
40 Reviews