XUNSU·Art of life Coffee Hotel

The bathroom is leaking, the facilities are old and dirty, it's really not a little bit bad, but it's a rip off for more than a thousand

The room is too dusty and the photos are deceiving! Choose carefully!!!

We know that when traveling, we need to lower our expectations and calm down, so that we may feel much better. But at the same time, we also hope that the journey will be a beautiful memory that can touch the soul or senses. Do we, the consumers, really need to bear these imperfections alone? I have a lot of feelings about this trip. First of all, the descriptions and some comments in Ctrip pictures are in great contrast with our feelings when we checked in. They are not at all what the pictures gave us. Secondly, more than half of the area is under renovation. Let us know in advance that many areas cannot be enjoyed. Basically, only the client's room is your only activity area; again, the so-called private hot springs are just what I listed in the picture below. Even if they are available, can they be considered hot spring private hot springs? Finally, the room's Bath towels, balconies, public bathrooms on the first floor of the B&B and other facilities. Is this a newly renovated B&B in 2022? I'm very skeptical. This B&B is the number one B&B recommended by Ctrip after I entered the information about skiing and bathing in hot springs there. In the end, it satisfied one of my needs, that is, it is close. After checking in, I compared it with the nearby B&B that was also close. It was very expensive and had nothing. Therefore, when this happens, the platform must also bear responsibility. Part of the benefits are transferred to the platform for advertising and the real service is ignored (the service has not been mentioned yet. The B&B’s services involving people basically count as no service. Ask the front desk The travel itinerary is also about asking questions and answering questions without adding a word of nonsense), and I feel like I have returned to the era of one-time business. The country is now talking about the downgrade of consumption. What I feel recently is that the downgrade is not consumption, but the hearts of merchants. Do we have to rely on general mobilization such as Zibo BBQ and Jiangnan Little Potato to improve merchant services?

This homestay recommended by a friend has floor heating throughout the house, which is very warm and comfortable. We were lucky to catch the snow when we went there. Because there were empty rooms, the staff was very friendly and upgraded us to a room with a hot spring bath for free, allowing us to experience the ice and fire of the indoor and outdoor areas! The decoration style is also the minimalist style I like, which looks tall, clean and tidy. The breakfast is a Chinese-style meal, which is healthy and appetizing. It's awesome! By the way, there is a Lingfeng Temple nearby, which is a ten-minute drive away and free of admission. It is also worth a visit. Share it with those in need~

This must be manually evaluated and objectively evaluated. The hotel is in an excellent location. The scenery on the mountain road to the hotel is really amazing, and it is truly green and beautiful. Regarding staffing, the hotel may have only three or four employees. When they need help, they often can't find people in the store, and they don't leave contact information. Of course, it doesn't mean that the employees are not working hard. Everyone should have multiple duties. It is indeed insufficient and unprofessional. Regarding disposable items, there are no other items in the room except toothbrushes and toothpaste. The boss finally got me three pairs of slippers, saying that it is because of advocating environmental protection and not actively distributing disposable items. But disposable slippers were placed in another room with me. This should be a lack of standardized service procedures. If it is really environmentally friendly, then there should be no room, and you should take the initiative to ask if you need it, or there is a choice of whether you need it when booking a room on the app. For specific operations, please refer to the app on Hungry. Regarding air conditioning issues, the hotel is 800 meters above sea level, close to the top of the mountain, with a large temperature difference between day and night, and the temperature at night should be just over 10 degrees. The hot air conditioner I turned on at night had no hot air and froze all night. The reply the next day was that the host was not turned on. The reason given was that the weather on May Day did not understand whether the customer needed hot air conditioning or cold air conditioning, so it was not turned on. At my request, the hotel opened the second night. The first night was cold and I didn't sleep well. Regarding the parking space, there should be less than ten parking spaces at the entrance of the hotel. It is estimated that it cannot meet the demand of one parking space for one room. The arrival time on the second night should be more than 10 o'clock in the evening. When I was about to arrive at the store, I told the boss 10 minutes in advance to arrange the parking space. The boss said that he would tell the clerk when he arrived and let him arrange it. The clerk arranged me in front of the small shop next door, but did not tell me that it could not be occupied or when the car needed to be moved. At 6:50 the next morning, the owner of the small shop notified me that the car needed to be moved. I heard him cursing while moving the car. My sleep was already affected, and my mood was also affected. All I got was a comforting word like sorry and hope for understanding. I think that the failure to arrange the parking space should not be borne by me alone. It means that I didn't sleep well for two days. Regarding early departure, we booked two rooms for three nights from May 1st to May 3rd. There was no specific plan for this trip. When I arrived at the store, I also mentioned to the boss in advance that the room on the last day might be refunded. The boss said yes, if you want to refund, please do it as soon as possible, and did not mention the check-out fee. The platform shows that you can cancel on April 30th. According to my understanding, you can cancel the room on May 1st on April 30th, so you can cancel the room on May 2nd on May 1st. Considering the experience of the first day of check-in and the weather and other factors, I decided to go home early. When I canceled on May 2nd, I was prompted that the merchant’s consent was required. Later, the platform informed me that a 30% handling fee would be charged. I immediately asked the clerk, and the clerk said that they did not need to charge a handling fee for check-out, and it should be the platform that charged. Then I called the platform again, and the platform said that the merchant would charge a 30% handling fee. After interrogating the platform and the clerk again, and contacting the boss, I learned that it was the boss who wanted to charge this 30%. At this time, I have hurt several customer service staff of the platform. They have suffered so much. Can you apologize to them on my behalf? The boss said that the check-out affected the normal sales and caused him losses. I can’t just consider the problem from my perspective. This 30% should be borne by me. Then I said that if he sells it again, then the part I bear is not non-operating income? Later, we talked about a full refund if the room can be sold normally after check-out. If it is not sold, we will bear 30%. Of course, according to my observation, there are two room types sold by the hotel on May 3, which means that 99% of my 30% fee must be paid, but I just think that adults should be responsible for breach of contract, so I agreed to this plan. However, according to the booking rate, we are uncertain, and our room type may not be sold on the night of the 3rd. So the boss said that he had a loss, and this loss is actually uncertain. In summary, the entire hotel was fully booked on May 2, and the stress resistance was insufficient. Several staff members were temporarily recruited. The whole team was a grass-roots team. Although they all worked hard, hard work is useless. What customers need is your dedication. The boss should also want to do a good job, and want to realize his ideals while standing and making money, but if you want to make money standing, you have to be attentive. In exchange for such an essay, of course there are reasons for my check-out, but what I said are all facts, not smears. Let me talk about the platform. I may have been misled at the beginning. The customer service was cornered by me. I apologize here. I escalated my complaint to a senior specialist and told me to give me a reply at 10 pm. If I didn’t escalate, I would get a reply in 30 minutes. After escalating, it became 10 pm. I really want to kneel down to your platform. Can you please talk to me properly and not escalate? I can only force you to give me a reply in half an hour. If I don’t push you, I will never know how capable you are. These two days cannot be called a journey, but a life experience.

It was my first time staying in a mountaintop homestay at an altitude of more than 800 meters. It felt great and I slept until I woke up naturally. There were few clouds on the day of check-in, and the starry sky was visible to the naked eye, which was very beautiful. The conditions for stargazing were excellent. The hotel is also equipped with an astronomical telescope🔭. There is also a barbecue grill (you need to bring your own ingredients, haha). The homestay is well-equipped, the environment is very hygienic, the service attitude is very good, and they help to carry the luggage attentively🧳. A few steps away is the Internet celebrity check-in spot. The Jiangnan Tianchi Scenic Area is just a few hundred meters away. It is worth staying when visiting Jiangnan Tianchi. You can park directly at the homestay without parking in the Jiangnan Tianchi parking lot (saving 20 parking fees, haha)

The experience of staying in the B&B is very good. The main purpose of coming to Anji this time is to take the kids to see the stars, so I chose a B&B near Jiangnan Tianchi, next to the popular check-in spot Fujiwara Tofu Shop. The terrace in the room has a good view, you can see many stars, and vaguely see the Milky Way! In the morning, open the curtains a little and watch the sky light up little by little, which is great. The B&B has a large public terrace, and the lobby on the first floor is also very comfortable. You can sit and drink coffee. The service attitude is very good. We actually made a lot of requests during our stay, but the front desk brother and the aunt in the kitchen left a good impression! I forgot my luggage when I left, and it was the front desk brother who helped me send it back. Thank you!

Low cost performance. It is understandable that the price increased during the Chinese New Year, but the price is seriously inconsistent with the service and quality! No one greeted me when I arrived at the hotel entrance. I didn't get any useful information at the front desk. The coffee table and chairs on the balcony of the viewing room were all covered with dust. The hot water in the bathroom was not very hot after a long time. I felt sorry for wasting a lot of water. It would have been nice to have a pool table in the activity room, but the lighting was dim and there were a lot of debris piled up. The overall feeling was that the construction of the hotel was not yet fully completed! A disappointing experience!

We brought our two children there, and the little brother took special care of them! ! Awesome! ! ! The environment is OK! Original ecology! You can see the mountains from the balcony when you get up early!