Days Inn by Wyndham Amherst

Hotel service was not acceptable. This hotel was probably one of the worst I have ever stayed in and I had two rooms. It was dirty and had bugs throughout the room. We did not feel safe or comfortable. The beds were in poor shape. The carpets were dirty, and the refrigerator was filthy inside. The whole room smelled like **** to the point I could hardly breathe and it ended up giving me a sore throat. Still smelled this morning when we went to leave. And had it not already been a long day, I would have sacrificed the money and stayed somewhere else. There was a sign in the lobby that said absolutely no pets, I would not recommend even my dog staying there. But a dog would do no more damage than what was already going on. There was also someone in one of the rooms between me and my daughter's rooms, that specifically walked down to their room and looked in their window, purposefully had to peek through the window/curtain crack.

No hot water kettle. Standard motel. Nothing special.

When we entered the room it looked worn and something really smelled bad and rotten. The trash can wasn't emptied and the refrigerator was broken. We requested and changed for another room with a working refrigerator, but it was mostly the same with annoying cigarette oder even though it's a non smoking room. Since we couldn't stand the oder and the sanitation standard was unbearable, we left for another hotel the next morning without getting our refunds for two more nights.

Room smelled so bad of cigarettes we could smell it on our clothing days after we left the hotel. The only clean thing in the room was the bedsheets with old cigarette burns in them. The carpet was dark and dirty (if they vacuumed at all, their vacuum is broken). The walls literally had nicotine stains. The lights were incredibly dim. And the cherry on top: we got back from our event late, husband tried to take a shower, and the handle to turn on the hot water did not work. We have stayed in cheap hotels before and have never experienced a room this dingy and dirty. We could not wait to leave in the morning. And to the semi-permanent residents staying in the neighboring rooms, you can find better. The conditions of this place were absolutely awful. And the moment you walk in to check in, they have a sign posted stating "same day cancellations will result in the hotel keeping the entire cost of your stay". Which tells me they know they have a problem retaining customers, and do not care.

Two out of the 3 door locks were broke on the room door, holes in the walls, grille missing on the heating unit. Inside of tge door was dirty. Did not stay there, left and went another inn.

The sign says the property is under new ownership. It needs a lot of work. We stayed because the price was low. The price was about right for the condition of the property.

The room was pretty clean except for a random balled up paper towel in the bathroom that I wasn't about to touch. No thank you. Also, new pillows please for the bed & change out the carpet. For the most part, it's a decent stay for the money.

We were never told that the room was a smoking room in advance. A bit disappointed in the condition of the property, looks a lot better in the online pictures.