JW Marriott Mauritius Resort map

As a 5 star hotel and the high room rate, the service of this hotel is not up to the standard. Most of staff in the restaurants have bad faces, n some of the receptionists at the front desk are not helpful. I have asked for a late check out owing to the late flight n poor weather condition with cyclone approaching, a fat lady at the front desk told me that we have to respect to the check out policy n she cannot even allow only 1 hour of late check out (pls note the check out time is 11am which is earlier than most of the other resorts n hotels in Mauritius). Other housekeeping staff n bellboys are nice, the butler is also helpful but u have to find out all the information via their app/QR code. Although there are not too many guests in the hotel, they will ask u to make reservation for the dinner instead of walk in. On top of all the above, the hotel’s cleanliness is a concern, 1 night I found a very big cockroach hidden at the back of minbar. It was so scary that I couldn’t sleep well that night. For the pros, it has a very long beach line with clear water. It has a lot of facilities including library, game room, cinema, gym, water sports, 2 swimming pools n more restaurants with different cuisines than other hotels. I chose it bcz it is ranked as a gourmet hotel but I found that the food is just fair. In conclusion, I won’t pick this hotel for its average service n cleanliness with a very high room rate.

JW Marriott Mauritius is literally like heaven on earth. From the services to the food, everything was impeccable 👌! We loved our stay here. Kids had so much to do too. We didn't leave the resort for any sightseeings. We enjoyed everything about this place. Will highly recommend honeymooners to consider this place for your honeymoon. Really really had a great time here! They also surprised me with a birthday set-up in my room. The butler service was really great too. The buggy will pick us up to send us to anywhere we want. Will truly miss this place when we get back home. Hope to come back here again someday.

Check in was hectic. There were so many guests checking in and waiting in such a small space. We checked in at 3 pm but the room wasn’t ready until 3.45 pm. We got to the room and found out that they upgraded us (without telling us). The upgraded room was a big suite which was very nice but it was on the ground floor. We booked a junior suite balcony which is upstairs (we prefer upstairs as more privacy and better view) we had to ask to move to the type of room that we actually booked for! (What a waste of time for everyone) the room was very beautiful and comfortable and we LOVED the balcony. We love le Morne beach the water is so clear with different shades of blue but here we find the beach to be a bit too wide so you are a bit far from the sea (we stayed at another hotel in Le morne and we found there we were closer to the see with better view of Le Morne) Plenty of available sun beds. We didn’t like the pools so didn’t go in. Breakfast was disappointing compared to the price we pay. Service was not bad but not great. Overall, it was an ok stay.

JW的位置在莫納山下，位置優越，服務很好，這次春節出行，酒店還特意給我們升級了海景套房，每天躺在沙灘上，去看海底瀑布、追鯨和海豚、動物園都比較方便，住在西邊，可以看到絕佳的日落，不過餐廳的食物希望能夠日益精進一點🤣

很好….在毛里求斯住了兩家酒店，萬豪服務很好，酒店也很漂亮，我們定的房間可以直接走到海灘，知道有兩個孩子，主動加床，還早早準備了兩顆水球在房間…..特別是一位叫Khunkhun的先生，對小孩也很nice，這裏適合悠閑看海，出海的船還可以直接開到酒店的沙灘來接…..很好！