8.5/10Very Good9403 Reviews
City center of Johor Bahru Johor Bahru|2.68km from downtown
I've booked the Executive Four Bedroom Duplex (3kings &3single) for 2 days 1 night. My family members are happy with the rooms.
Just share a feedback from them, we booked the hotel and noted that the check in timing is 3pm. In comparison to other hotels, this is a late check in timing. We arrived at 12pm and checked with the reception that the check in timing is 3pm. We have asked if we could check in slightly earlier as we have elderly on wheelchair but the reception told us that the room will only be ready at 3pm. We went back at 2.45pm, the reception still updated us the room was not ready. Eventually, We have to seek help from the hotel manager.
First of all, checking in at 3pm for a hotel is already considered a late check in timing. Nexr, understand that the hotel is packed with guests, we should be given the hotel access card at 3pm instead of being told we have to wait beyond 3pm and having all our family members waiting at the hotel lobby. Lastly, we should be granted late check out timing without charges should the hotel room is not ready by check in timing. This is not my first stay at KSL. Really appreciate that the hotel management look into this. Thank you.