This was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
I booked a 3 bedroom suite. It was spacious, very clean and with an amazing view of the theme park. Everything was perfect except for the faulty bidet in the toilet but not a big problem. The self check in and out was easy with clear instruction. 10⭐️
Sunway Onsen in Tambun is a serviced apartment / staycation place beside Lost World of Tambun. Many visitors stay here because it has private hot spring pools and family-size suites.
The door had a little problem but other than that everything is splendid. We were lucky to be able to watch the LWOT Christmas fireworks from the balcony. It was amazing since it’s so close to us.
Our first visit to the resort. A wonderful place to celebrate our anniversary. A quiet place to relax and enjoy without noisy children running around. Not too many guest which is very good. Don't feel crowded. Service is good. Buggy service is fast response. Best is the private pool and hotspring water.
Fine dinning is wonderful inside a cave. Breakfast is good. Freshly cooked only when you order and is unlimited. Only issue is location which you need to get transport if going outside. Sunway is building a big shopping mall just outside but only ready in 2028. You also get complimentary entry to Sunworld theme park if you join and follow the trekking from resort to back of Sunworld. A short walk through the forest. Will definitely come back again.
Huge thanks to all the staff for their warm and helpful service, especially the back-office team whose attitude I found extremely satisfying! Thank you all for your help! I will definitely be supporting all of this company's services in the future.
The room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
Close to Lost World of Tambun, clean & 'friendly user' apartment environment, fully equipped unit with water dispenser, kitchen for a microwave & refrigerator & even a washing machine. Can accommodate up to 4 people with futon. Will come again & also recome Pd kwn2. Thank you! 🥰
We had a really nice and comfortable stay at H&W Onsen. The place is clean, cozy, and has a very relaxing vibe. The onsen was great — perfect for winding down after a long day. It’s also a good spot for families, with a calm atmosphere and friendly host - Weng who made us feel welcome. Overall, a lovely place to stay if you’re looking to relax and enjoy some quiet time together.
The property offers an excellent location with picturesque views of the theme park and mountains from the balcony. The onsen and swimming pool facilities within the hotel are notably comfortable and well-maintained, particularly when compared to those at the theme park.
The primary area for improvement lies in the check-in process, which I found to be inconvenient. It required me to proactively contact the hotel or agent for instructions, rather than receiving direct communication from them.
Despite this, I intend to book this property again on my next visit to Ipoh.
Very Good
3 reviews
8.5/10
Price from
TWD 2,043
per night
Check Availability
See All Hot Springs Hotels in Perak
Latest Reviews for Perak Hotels
See all
8,3/10
Very Good
AAnonymous UserThe room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
GGuest UserOur first visit to the resort. A wonderful place to celebrate our anniversary. A quiet place to relax and enjoy without noisy children running around. Not too many guest which is very good. Don't feel crowded. Service is good. Buggy service is fast response. Best is the private pool and hotspring water.
Fine dinning is wonderful inside a cave. Breakfast is good. Freshly cooked only when you order and is unlimited. Only issue is location which you need to get transport if going outside. Sunway is building a big shopping mall just outside but only ready in 2028. You also get complimentary entry to Sunworld theme park if you join and follow the trekking from resort to back of Sunworld. A short walk through the forest. Will definitely come back again.
GGuest UserHuge thanks to all the staff for their warm and helpful service, especially the back-office team whose attitude I found extremely satisfying! Thank you all for your help! I will definitely be supporting all of this company's services in the future.
SSahril SalimI booked a 3 bedroom suite. It was spacious, very clean and with an amazing view of the theme park. Everything was perfect except for the faulty bidet in the toilet but not a big problem. The self check in and out was easy with clear instruction. 10⭐️
UUmme_HaniThis was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
GGuest UserIt's a wonderful experience to be close to nature, and the night view is stunning. The staff are generally friendly and polite. This is a great place to rest and relax.
VVICKNESH DEVAR SELVAKUMARANSunway Onsen in Tambun is a serviced apartment / staycation place beside Lost World of Tambun. Many visitors stay here because it has private hot spring pools and family-size suites.
JJanet HonThe property offers an excellent location with picturesque views of the theme park and mountains from the balcony. The onsen and swimming pool facilities within the hotel are notably comfortable and well-maintained, particularly when compared to those at the theme park.
The primary area for improvement lies in the check-in process, which I found to be inconvenient. It required me to proactively contact the hotel or agent for instructions, rather than receiving direct communication from them.
Despite this, I intend to book this property again on my next visit to Ipoh.
GGuest UserWe had a really nice and comfortable stay at H&W Onsen. The place is clean, cozy, and has a very relaxing vibe. The onsen was great — perfect for winding down after a long day. It’s also a good spot for families, with a calm atmosphere and friendly host - Weng who made us feel welcome. Overall, a lovely place to stay if you’re looking to relax and enjoy some quiet time together.
SSharoenaLocation: Wonderful, walking distance to Sunway LWOT.
Unit: Wonderful stay. Overall good but the bed integrated with living hall doesn’t give much privacy. Will be good if a partition is included to separate it from the kitchen. Onsen was good, just have to be careful of the slippery tiles surrounding the pool area.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.