This is my second time here, and I feel the service wasn't as good as my last visit. Last time, someone even escorted me to my room, but this time it felt more like a streamlined process. They offer free beer from 3-5 PM, so you can check in a bit early, grab a drink, and then head out. It's a bit of a walk to Shirahama Beach, but it's manageable.
However, the views are truly breathtaking. Even though the room's bath uses tap water, soaking while looking out at the sea is very relaxing. The large public bath was practically empty; I pretty much had it to myself in the mornings. The co-ed section offers amazing ocean views, and it wasn't crowded either.
Many people have mentioned that dinner isn't great, but perhaps they're comparing it to high-end Japanese restaurants. Honestly, it was pretty decent. The standard set menu included an abalone and a sukiyaki with local black beef, so there was plenty of food. For breakfast, I recommend the Japanese style; it has more variety, while the Western option is mostly bread and ham.
The hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
The room was very spacious and had no strange smells. The hotel staff even helped move our stored luggage into the room and provided complimentary snacks and water, which was a very thoughtful touch! The TV showed the occupancy of various public areas, which was super considerate. The hot springs were also very comfortable, with good ambiance and cleanliness. After a dip, they offered popsicles, which was a nice treat. There were two large bookshelves nearby where you could pick out your favorite manga to read, and right outside was the massage chair area – absolutely perfect! In the evening, they offered free late-night noodles that were quite tasty, and there was a self-service drink bar. The breakfast buffet had a wide variety of choices, and I even got to try local specialty sushi, which was a unique experience. There was an electronic scale at the stairwell for weighing luggage, which was very convenient. I'd love to visit again if I get the chance!
After a great stay at the Kuaian Hotel by the rice paddies, I decided to check out the Kuaian Nachiura store, which I'd been eyeing for a while. It was about a ten-minute walk with my luggage, and the hotel was right by the road, with cherry blossoms in full bloom. My room had a fantastic ocean view, and I could even see Bentenjima island from my balcony. I managed to catch the sunset on the beach, which was wonderfully quiet and peaceful – I loved it. In the evening, I enjoyed another relaxing hot spring bath. For breakfast the next day, we had a reservation for 8:15 AM, but I woke up early to catch the sunrise and thought we might be able to eat earlier. To my surprise, we were politely turned away and told to stick to our reservation time (it turns out breakfast is quite a formal affair!). We realized we were a bit too casual and were heading back to our room to wait when the friendly elderly gentleman at reception called us back and found us a table. We had a beautiful view of a corner of Bentenjima island while enjoying a very formal breakfast. It was a wonderful experience overall.
Really loved it! The hot springs were so relaxing, and the breakfast spread was incredibly generous. The view from the window was lovely. On the second floor, there are lots of entertainment options, including massage chairs and a wide selection of manga to read. Just a heads-up: the hot spring pools switch between day and night, so make sure you don't go to the wrong one!
A traditional Japanese onsen hotel with comfortable tatami mats. The front desk was very efficient and made an effort to speak English, which was a touching touch. The onsen has three pools, and they were almost always empty, with no other guests in the hallways. However, the dining area was quite crowded, with food being served in an orderly manner but quickly cleared. The beach is a one-minute walk away, and the water is crystal clear, with schools of fish visible near the shore. This is what a vacation should be like!
The rooms were large and unique. It was a detached house with a private bathroom, but it got a bit noisy with so many children. There was a skylight, so the morning sun streamed in, and those sensitive to sunlight shouldn't stay up too late. The entire hotel is situated on a hilltop, offering views of distant fireworks (they happened to be there when we stayed). The market below is a must-visit. Many of the guests were Japanese.
It was conveniently located near JR Wakayama Station. Despite my late check-in, the staff was very welcoming. The rooms were clean and well-maintained, and like other Route Inns, the large bath, while not large, was well-maintained and provided ample space to relax after a long day of travel. Breakfast also offered a wide variety of options and was very satisfying for the price. I would love to stay here again if I have the chance.
The hotel's biggest plus is its spacious rooms, perfect for families with kids. After comparing it with two other hotels, we definitively chose this one. The service and everything else at the hotel were excellent. The only thing that felt just average was the food. Compared to the meals we've had at many Japanese onsen hotels, this was just so-so. For a two-night stay, the dinner menu changes on the second night, and it was noticeably better than the first night's meal.
Amazing
837 reviews
9.4/10
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GGuest UserThe hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
GGuest UserThe hotel has been renovated, and the overall hot spring facilities and lobby are nice. You can also choose your preferred yukata pattern. However, the bathroom in the room hasn't been renovated and is still very old-fashioned, which was a bit unsettling.
Furthermore, the hotel's breakfast and dinner were very mediocre. The ingredients weren't great, and the food itself wasn't tasty. After eating there once, we didn't eat there again and went out to find food ourselves.
GGuest UserFacility : Hotel provide open hot spring to every host and private hot spring with very reasonable price. Both have good view, clean facility and clear instruction
Service : All staff are helpful and polite. Welcome message everywhere.
Food : tasty and fresh dishes to let you taste Japan everyday. In addition, they introduce to you different sake with very good price. Lastly, staff will introduce to you different dishes so as to understand Japan more.
Ee02234454This is my second time here, and I feel the service wasn't as good as my last visit. Last time, someone even escorted me to my room, but this time it felt more like a streamlined process. They offer free beer from 3-5 PM, so you can check in a bit early, grab a drink, and then head out. It's a bit of a walk to Shirahama Beach, but it's manageable.
However, the views are truly breathtaking. Even though the room's bath uses tap water, soaking while looking out at the sea is very relaxing. The large public bath was practically empty; I pretty much had it to myself in the mornings. The co-ed section offers amazing ocean views, and it wasn't crowded either.
Many people have mentioned that dinner isn't great, but perhaps they're comparing it to high-end Japanese restaurants. Honestly, it was pretty decent. The standard set menu included an abalone and a sukiyaki with local black beef, so there was plenty of food. For breakfast, I recommend the Japanese style; it has more variety, while the Western option is mostly bread and ham.
MmotoppAfter a great stay at the Kuaian Hotel by the rice paddies, I decided to check out the Kuaian Nachiura store, which I'd been eyeing for a while. It was about a ten-minute walk with my luggage, and the hotel was right by the road, with cherry blossoms in full bloom. My room had a fantastic ocean view, and I could even see Bentenjima island from my balcony. I managed to catch the sunset on the beach, which was wonderfully quiet and peaceful – I loved it. In the evening, I enjoyed another relaxing hot spring bath. For breakfast the next day, we had a reservation for 8:15 AM, but I woke up early to catch the sunrise and thought we might be able to eat earlier. To my surprise, we were politely turned away and told to stick to our reservation time (it turns out breakfast is quite a formal affair!). We realized we were a bit too casual and were heading back to our room to wait when the friendly elderly gentleman at reception called us back and found us a table. We had a beautiful view of a corner of Bentenjima island while enjoying a very formal breakfast. It was a wonderful experience overall.
GGuest UserWe stayed in this lovely family hotel for a night, we opted for room stay with dinner and breakfast. There's no shops or restaurant near by, so highly suggest to choose the stay with meals option, otherwise there's cooking facility within the room also, so I think it's possible to cook your own meal if necessary.
Location - the hotel is just round the corner of the famous Shirasaki Ocean Park, we even had a good view of the park from our room. There's parking space right in front of the hotel building, so it's very handy. We cycled to the Shirasaki Ocean Park then to the hotel, so it worked out perfect. There's a very steep slop going up to the hotel though, but it wasn't an issue for us as we pushed out bikes up.
Facilities - this is a family run hotel which believes was built a while ago, so can't compare it to all those new built hotels. The ”room” we stayed is more like a mini flat, it has a big kitchen, good sized bathroom with changing area, a separate toilet, a living room, bedroom and an extra ”sitting” area. The entire flat is in traditional Japanese style which we loved, and it has all facilities that made our stay comfortable. It also has coined washing machine and driers. We could even access to rooftop on the 4th floor to view the sunset. If you're looking for a quiet place to have quality time, then this is a good place to do so. There's also ”public bath” within the hotel, it's small but wasn't an issue for us. There's also shower and bath in the room also if you want some privacy.
Food - all food was cooked and prepared by the hotel owner, and she's a talented chef! Dinner was impressive, breakfast was standard.
The hotel owner is very friendly and lovely, it's definitely ”the place” to stay if you're visiting the area. We highly recommend it.
TThomasThe hotel is situated at a secluded corner of Wakayama prefecture. It is much preferable to drive here rather than relying on the infrequent hotel shuttle. Public transport is otherwise non existent.
There are no restaurants around the hotel. However the hotel provides delicious meals with abundant fresh seafood. The in room dining experience is superb. The hotel staff service is impeccable.
The room has a spectacular sea view allowing you to see the sunset on clear days. The onsen also faces the sea which provides a relaxing experience.
A downside is that the hotel does not seem to sanitize the slippers for indoor use. All hotel guests had to change to their slippers to access their indoor facilities.
GGuest UserThe hotel's biggest plus is its spacious rooms, perfect for families with kids. After comparing it with two other hotels, we definitively chose this one. The service and everything else at the hotel were excellent. The only thing that felt just average was the food. Compared to the meals we've had at many Japanese onsen hotels, this was just so-so. For a two-night stay, the dinner menu changes on the second night, and it was noticeably better than the first night's meal.
GGeraldLim1Beautiful Ryokan! The room I stayed in had tatami floors and western beds. The doors slide instead of open outwards like they usually do. Toilets are relatively small, but the shower had great water pressure and temperature! However we did not shower much because.. We showered at the Onsen instead since we were there to spend time! The Onsen is tattoo-friendly as confirmed by the check in staff, and the water really had skin smoothing effects. Yukatas are available at lobby area for all guests, and level two has a restaurant with microwave and ice machine outside for your konbini meals. No view from the room, but that's fine cos the Onsen itself was worth a visit. Steep short hill up to the lobby, but if you drive then that's fine. Free to use outdoor BBQ area, but didn't have the chance to. Rooms were comfy, sleep was good with minimal disturbance. Side note: my underwear got stolen at the onsen and I never managed to find it back again but that's fine cos it was worth the Onsen experience. Stayed two nights here, no regrets, would totally do it again! Oh and Onsen area has got numbered lockers to store your belongings but not your undies!
GGalya_the_Pooh2It was way better than we expected according to the reviews.
East wing indeed is the newest one: our room has all the facilities, it was spacious, clean and has fantastic view from the balcony. Meals were in traditional Japanese style, so might not be to everyone's liking, but we enjoyed all of them. I wasn't able to go to the onsen (as I have several big tattoes), but my husband liked an open one!
Also, even though it is not listed in the hotel's description, but they do provide a parking if you come by your own car (as we did), which was very helpful, considering remoteness of location.
All in all it was great experience, and not costly at all!
Just one small remark: I do not eat meat and was concerned about parking, so I tried to contact the hotel in advance via Trip.com first and then their e-mail (listed on the web-site) to clarify those things... with zero success. I don't know if the reason was that I wrote in English and they barely speak it, but eventually I didn't get any response at all.
Other than that really nothing to complain about!
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