Hot Springs Hotels in West Java, Indonesia

The ambiance, the location the services and the professional services were up to the mark. Specially the roof top lounge is perfectly managed by all the staff there. Room service was also ideal. Recommended for solo, family or couples. I have resided in different mercure hotels but the vibe of Malang Mercure is extra ordinary.

The place has a super location. It’s near the city, but actually located in the hot Springs area. We love the landscape and the view. There are a lot of activities that we can do in the hotel, like horse riding, feeding the animals, canoeing, flying fox, swimming, even fishing. The cleanliness of the rooms are not so good. Maybe it was not easy to maintain such big place. My kids love the activities offered there. For me it is a little bit too bustling, especially in the swimming pool area. Because there are a lot of people who weren’t staying in the hotel that could buy a ticket to swim there, so the swimming pool area is not very comfortable to swim in. People are buying a lot of instant noodles and coffees, and they just throw the garbage everywhere. There are cigarette butts, cups, and noodle bows littered absolutely everywhere. I think they should limit how many outsiders could buy a ticket to swim so the area will be still comfortable for the hotel guests, and hire more people to clean. The food was horrible, especially for breakfast, it was almost inedible.

It was an amazing experience staying at the loft...the bedsheets was sparkling clean...towel were still in white colour even some other hotels still used even it had already turned into greyish... The view from our room.. is amazing...we can see the whole town

rather new hotel in Garut, overall is good, not the best, but not bad either. room come with breakfast, the breakfast is quite nice. Many option from cereal, main course, bread and pattiserie, juice, milk and also coffee and tea the room itself is new, but build quality is not good. the tile is break on some parts, and you can hear person above you walking in the night. room amenities is good. but why only 1 sachet of coffee ? this room is for 2 person -- swimming pool, and hot water batch is nice like most of hotel near cipanas garut. the only challenge in my opinion is how to maintain the quality of the hotel. it is new, but i do not know in a few years ahead if it is not maintain. *please check the flooring and the toilet.

The place emulates a village built on water. It was fun. The pool was good and big. The fishing experience was fun, even though we did not manage to get any fish. But the attendant was very attentive and helped us to catch some. Everyone gets grilled or fried fish. Nobody mentioned this in the review column. This was a very nice touch to our stay. I really love this hotel. Will come back if we visit Garut.

The F&B is really outstanding in this hotel —the food taste and quality, especially the staff and the chef are very friendly and hospitality is at great level. Enjoyed very much the breakfast and the local snack food stand as well as the desert.

nce breakfast clean room and bed linen i took the premiere room they give extra sheet and blanket Really worth the price.. there is a nice coffee shop just right across the hotel..

I highly recommend this hotel for travelers, it's perfect for families and super comfortable! The breakfast menu is diverse; my advice is to go really early, like 6 AM, because it gets super crowded later, especially during long weekends ;)

The staff are extremely friendly. The room is very spacious, and everything worked perfectly. The restaurants offer good food at an affordable price.

It was decent. Clean, tidy, and well-equipped. The staff were very professional. Although their English wasn't great, they were patient and used translation tools to explain things clearly to guests.