Hot Springs Hotels in Heilongjiang, China

I got my period at night and had a terrible stomachache. I called the front desk to ask if they sold sanitary pads. The young man at the front desk said a staff member would bring them up shortly. A little while later, the staff not only brought sanitary pads but also a cup of brown sugar water. For service to go above and beyond like this, the hotel truly puts its heart into it. I absolutely have to give them a huge thumbs up!

First off, a big shout-out to the hotel owner! We absolutely loved the room design. We're a family of five; my parents chose the 'Northeast heated kang bed' to relive their childhood memories, my husband and I slept on the Korean-style tatami with individual temperature control, and our daughter had a big bed. We each had our own space without disturbing each other. The room was spacious enough for all five of us, not cramped at all. My daughter, for the first time since we arrived in Harbin, said she finally had a meal she liked, thanks to the chef's cooking. The owner even gave us a discount, which we really appreciate. The location is also fantastic, very close to all the attractions. I've already posted about it on my social media!

What an incredible hotel this is. Our stay has been absolutely 5 star. The staff are incredibly helpful. I haven't remembered all their names but Suyu at the front desk was so helpful in ensuring we got settled in on arrival. It was early and cold when we arrived but this hotel provided us a warm haven. This hotel has all the 5 star features you would expect and more. The multiple hot pools are a highlight. The outside heated pool was amazing during the snow. The staff helped us navigate the city buses easily (the gentleman at the front desk was also great). We will return to this hotel as soon as we can. Harbin is cold but the hotsprings ♨️ are warm

I initially booked the solo room without toilet, but was upgraded to a bigger room with attached toilet. I was very happy. Not only that, the owner, Nam provided me with activities to do and also time table of activities in snow town. She also assisted me on how to get to the bus for Harbin. From the bus station, it is just 3-5 minutes of walk. The location is not far from the Snow Town big stone. Very near to the disco stage. The room was great for 1-2 person, it is clean, warm, and enough space for storing my suitcase. Breakfast such as corn, bun, eggs, rice porridge with assorted vegetables was provided. The homestay have a restaurant too. Portion is huge!!! I could not finish my meal. Food is delicious. I will be back! Thank you Nam and all your staff.

The owner is incredibly lovely and helpful. The host is great, the food is delicious. Especially when they realized we were Thai and needed something or didn't understand something, they would explain. They would come and ask if we wanted to go to activities and at what time. From the moment we checked in, they constantly asked if we needed anything. Plus, they have a cute dog! We will definitely stay there again. It's located in the heart of the village, right in the middle of the snowy village. In the morning, they would knock to let us know it was time to get on the bus for activities. And when we were about to leave, they would always ask and inform us. We loved it so much! The accommodation also has a bidet, so no need to worry about that. It's amazing!

I had the most pleasant stay at the hotel! Ever since my booking they contacted me to stay in touch and asked if i needed any help prior my trip. Every booking was assigned a butler, and our Butler Cao made the trip cery smooth and comfortable! Just inform any inquiries or wish list that you have and he will deliver! He even picked us from the station and our luggage, brought us to the famous spots, shortcuts and accompanied us around the town. I even asked questions after my stay and they still gladly reply which i will be forever thankful. The room is exactly how it looks like in the pictures cery clean and comfortable. We have informed beforehand regarding our dietary restrictions and they understood and prepared breakfast which were muslim friendly. The hotel’s location is perfect as its very near the centre but not too close so it was comfortable and it was not so noisy at night. Overally we had a very pleasant stay and recommend this hotel for anyone interested! Definitely regret staying for only 1 night and wished we could stay longer

The service is very thoughtful, the staff is very enthusiastic, which makes me feel very warm. I will choose to stay next time. The room has a wide view, bright sunshine, and comfortable beds. It is very convenient to go out to the bus stop. The room is clean and sanitary. I like it😍😍

The room is super spacious, looks newly renovated, and has floor heating, which kept it very warm. You can see the snow scenery right from inside the room. There's a big yard out back with lots and lots of snow 🌨️. The toilet in the bathroom is smart, and the large shower head made for a very comfortable shower. The bathroom also has a wet/dry separation. You can even control the room's devices with your voice. The room was very clean, and the front desk staff and cleaning aunties were all very thoughtful and answered all our questions. The owner was always available when we needed him, providing excellent service. They even helped us book tours and activities. The location is also very convenient; the owner helped us book a bus that dropped us off right at the hotel entrance, which was great. In the evening, they even prepared frozen pears and frozen persimmons for us.

For those looking to ski, this hotel's location is absolutely perfect. The front desk staff are very warm and helpful. Although the rooms are simple, they are clean and comfortable. Ski equipment was already prepared in the locker, and the staff were very enthusiastic in assisting us. The only downside was that some people were smoking in the common areas and no one seemed to be managing it.

Hotel location is very good, there is parking lot, parking is very convenient, the hotel lobby is magnificent, the receptionist is warm and hospitable, the parking lot duty staff love to work and help direct the parking. The room was clean, the windows were bright and clean, the bathroom was very large, the bedding was very clean and hygienic, especially the mattress was very good, the softness was just right, the sleeping was very comfortable, the hotel Chinese restaurant waiter was very hospitable, and introduced us to the special dishes. Breakfast is simple, the variety is small, there is no bread and coffee, which is rare in star hotels, so the service gives the item 4 points.