LLB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
GGuest UserFor being such an expensive high end hotel I did expect things to be cleaner in the hotel room. You could see the basic easy perimeter of cleaning in the bathroom especially. There were some stains on the bedding as well that instantly gave my face a look. Arrived on a Friday evening and checked out for a late departure and no one was ever in our room to restock so we had to call and ask for more towels which wasn’t that big of a deal we just had a lot of garbage in our room from the weekend and a mound of dirty towels. It was an extremely busy weekend there as we were there for volleyball tournament and everything was pretty much booked up! I think the “resort fees” were really unnecessary as we didn’t even get to do much and my kids just all walked around and people watched and paying $1000 just for the regular hotel price is enough. It was a stay to play event so we had no other options in staying elsewhere. Restaurants inside were mediocre and outrageously expensive!! I just felt like it was a money pit and that’s the only intention it had. We were on the 15th floor and did get a great view of the sunrise/sunset right around the corner from our hotel door and I think that was the only thing we actually enjoyed there.
Wwolfsvane**⭐️⭐️⭐️⭐️⭐️ | A Truly Exceptional Stay — Beyond Expectations!**
From the moment we arrived at \[Hotel Name], everything was pure perfection. The check-in process was seamless and welcoming — we were greeted with a smile, a refreshing welcome drink, and helpful staff who made us feel at home instantly.
**Room:**
Our room was spotless, modern, and elegantly designed, with a breathtaking view of the city skyline/ocean/mountains (customize as needed). The bed was heavenly — I honestly had the best sleep I’ve had in months. The daily housekeeping was consistent and thorough, and small details like the nightly turndown service and complimentary bottled water made a big difference.
**Amenities:**
The infinity pool was a highlight — clean, relaxing, and never too crowded. The gym was well-equipped, and the spa treatments were heavenly. We also appreciated the fast Wi-Fi and convenient business center.
**Dining:**
Breakfast was a daily treat! The buffet had everything from fresh tropical fruits and artisan pastries to made-to-order omelets and local delicacies. We dined twice at the in-house restaurant, and both meals were five-star quality — beautifully presented and incredibly flavorful.
**Service:**
What really sets \[Hotel Name] apart is the **exceptional service**. Every staff member we encountered — from the concierge to housekeeping — went above and beyond to ensure our stay was comfortable. Special shoutout to \[Staff Name, if applicable] for their kindness and helpful local tips!
**Location:**
Perfectly located near top attractions, restaurants, and shopping areas, yet still quiet enough for a restful sleep. It felt like the best of both worlds.
**Final Thoughts:**
I’ve stayed at many hotels around the world, but \[Hotel Name] genuinely stood out. Whether you’re visiting for business, romance, or a family getaway, this hotel offers outstanding value, comfort, and luxury. I wouldn’t hesitate to stay again — in fact, I can’t wait to return!
AAnonymous UserIt's about 20 minutes drive to Manhattan. There are no places to eat nearby. Some Korean food is OK. Parking is convenient. If you have a car, it is recommended to stay here. There is no need to live in New York City. It is also safer.
GGuest UserGreat location but service standards fluctuated during the stay from checked in and inquiry made at the front desk to daily housekeeping services. Met with hotel duty manager, Jeff and expressed all concerns to him during our 5 day family stay on 2 rooms.
SSihaiweijia56Most hotels pick up guests from P4 via shuttle, but the Marriott offers shuttle service from Terminals A, B, and C, as well as P4. The hotel email conveniently includes a link to track the shuttle's real-time location. For breakfast, there's a à la carte menu with a spending limit of just over 40 RMB; anything beyond that needs to be paid. We ordered the 40 RMB set meal, and even with the tip, we stayed within the limit.
GGuest UserThey charged me $190 without explanations. When I checked out they said $50 deposit will be refunded, but still charged me $140 for the room. At the time of booking with Trip was $137 tax and service included.
They did not even give me bottle water in the room. Only keurig coffee machine and water in there was dirty. I told them I only need hot water to make some tea, they told me to go to the gym but the hot water was not even working there, so I had to buy a cup of hot water for $1 + tax and a bottle water which the price was as high as airport price.
The only thing beneficial to me was airport shuttle every 30 min and run 24 hrs daily.
AAnonymous UserThe room design is quite comfortable, the bed is big, the overall hygiene is good, the air conditioner is an old-fashioned one, which is quite noisy. The hotel provides breakfast and dinner, and there are not many choices, but the taste is good. It is quite comfortable overall and a good choice for business trips.
EEJOrangeF24The hotel's overall condition didn't quite meet my expectations due to the large number of guests during the year-end events. However, I was pleased with the daily housekeeping cleanliness and the hotel's location. The Whole Foods Market across the street and the airport pick-up/drop-off service were also a plus.
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