Posted on May 3, 2026
Guest UserService was gemiddeld.
Extra booking restaurant. Bad floor manager of the restaurant 26 April 2026. Many complained about the service.
1. Hours wait for dinner or drink.
2. Order something.
The staffer suggests his colleague to go through.
3. Floor manager did not perform control or management function
4. We were not only of this opinion.
5. Floor manager didn't talk to us well with you. Talk if he had knocked with us. Horeca seems standard sense is your opinion what you get back. Total restaurant thought that the floor manager did not do sense work.
6. There were guests after 3x questions away without paying there was no indication why no one could come. They were fired by floor manager, which was not the case. Plus the hotel guest had to ask where the food remains for more than an hour.
7. If this are the instructions of the Valk Hotel. I will reduce my assessment. I hope that responsible location manager here treats more grip and client as a king.
No longer treated puberously, arrogantly and unreceptably.
8. The evening team of April 26 can learn some of the morning team on April 27, this team deserves a flies!!
We were very friendly and we asked if we could remove the plates or glasses used.
That's why service is average.
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Price per night from£ 87
Posted on May 21, 2024
Guest User
Our TV did not work. Batteries and technical service were/was not available because we checked in after 6 pm. Reported at check-out. Answer: thanks for reporting and sorry for that. However, no compensation or a cup of coffee for the inconvenience. Very disappointing. You book a room with facilities and then you want to use them. We did not make a fuss about it, it is not worth it, but it is a shame. Otherwise a great hotel!
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Price per night from£ 85
Posted on Aug 4, 2025
Mohamed Sameh Soliman
Hotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
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Price per night from£ 103
Posted on Nov 23, 2025|Standard Room
Guest UserExcellent location, close to everything. Fantastic breakfast, though a bit pricey. Good hygiene, but there were cobwebs on the ceiling. Occasionally heard a humming sound, like the heater kicking in, every 5 minutes or so. Great beds and friendly staff.
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Price per night from£ 72
Posted on Apr 30, 2025
Maaike
The social hub is goed bevallen. De sfeer is relaxed met leuke mix studenten en toeristen en digital nomads. Kamers zijn groot en ondanks centrale ligging is het er rustig. Naast de deur parkeren en rooftop hoogste verdieping perfecte plek voor drankje & hapje en mooie view!
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Price per night from£ 62
Posted on Apr 15, 2024
Guest UserLocation is good, service is a bit poor, but it's a clean hotel
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Price per night from£ 52
Posted on Jun 20, 2024
Guest UserThe hotel is in the scenic area, there is a large lake in front, there are many fish in it 🐟 and 🦆🦆 super beautiful, the outside yard is super comfortable to bask in the sun
Advanced facilities, clean and hygienic, warm service
Rich breakfast, like one
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Price per night from£ 64
Posted on Mar 1, 2026
Velia Saragih
Absolutely perfect stay! The hotel is beautifully designed, very clean, and in a fantastic location. The beds were super comfortable and the room had everything we needed. The staff truly made the experience special so welcoming and attentive. We couldn’t have asked for more and will definitely come back!
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Price per night from£ 51
Posted on Dec 18, 2025
Anonymous User
The hotel is in a superb location overlooking the town. All the Christmas attractions (grottos, Winter Wonderland, etc.) were within easy walking distance. It was absolutely quiet at night, both inside and outside the hotel. Breakfast was ample and very tasty. Oddly, there were no small spoons for the eggs, but that was forgivable. The room was perfectly acceptable for two nights. The only negative point I have to mention was the hair in the bathtub. This was completely out of character with the rest of the hotel's overall impression. Otherwise, I can wholeheartedly recommend the Thermae 2000 for a stay in Valkenburg.
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Price per night from£ 166
Posted on Jul 31, 2025|Superior XL Room
NexiliaThe NH Maastricht is a somewhat dated hotel. However, the rooms were clean and nicely spacious. The staff was very friendly. Our air conditioning wasn't working at first. After a brief notification at reception, a technician came and fixed the problem. The location is good. The city center is a few minutes away by car.
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Price per night from£ 82