The room was clean, but we had a very poor experience with the heating. After realizing the main heater didn't work, we were given a small electric fan that didn't help. We ended up having to switch rooms in the middle of the night, which was incredibly disruptive. We stayed here to rest (1 night) during a long road trip, but we left more tired than when we arrived. Disappointing!
Hotels in Bouneweg-Nord-Verluerekascht,Luxembourg City
SShiminTnvshi2025.06.25
The location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again.
When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!
The room was really spacious, with a lovely small lawn outside the window that looked like a prairie. It was super convenient to take the free shuttle into town to explore. We stayed out until past 10 PM, then took three different buses back. Even though it was summer, I was practically freezing by the time we got back in the middle of the night.
One thing I definitely have to commend the hotel for: I accidentally left my car keys on the sofa by the entrance and only realized they were missing when I got back late. I rushed to the front desk, and even though the shift had changed, they thankfully found them in a drawer. Even more coincidentally, I met the family who found the keys right there at the front desk. Everyone was so kind, and I'm incredibly grateful. Losing them would have absolutely ruined our entire trip!
The hotel entrance has bus route 29 directly to the airport, train station, and city center. The room window can be opened and closed manually, and occasionally you can see planes taking off and landing, but I didn't hear any aircraft or car noise. However, the sound insulation between rooms was relatively poor. The bed was six feet wide and very comfortable. The downsides are that the room size is a bit small and there's no electric kettle provided in the room.
As good as always, big room, rich breakfast, coffee, shampoo, conditioner, lotion are all available. It is the best hotel near the airport. The transportation is also convenient, the bus and train are 6 minutes away from the airport. There is also a very beautiful golf club next to it, with beautiful scenery. I will continue to stay here, as long as the price does not fluctuate too much, I can stay on weekends.
The hotel, which opened 25 years ago, is very new. Its location right opposite the train station is incredibly convenient. The room design is a cool blend of modern and vintage.
However, the front desk service wasn't very friendly, especially Diego, who seemed prejudiced against Asians. He initially assigned us a terrible room with high windows that felt like a prison cell. It was only after we found flies in the room that he moved us to a larger one overlooking the train station. This shows the hotel clearly had better rooms available, and as a Marriott member staying for three nights, I should have been given a decent room from the start. We accidentally left two hats in the closet of the first room, and it took two days and many conversations to get them back; they seemed completely unconcerned.
On the other hand, another front desk staff member, Augustine, was fantastic. He had a sweet smile throughout and genuinely provided excellent service. He truly deserves a promotion!
The location is very good! I like.
You can visit all the attractions on foot. Highly recommended!
The restaurant cafe de paris downstairs is delicious and there are people performing in the square which is very lively.
The famous shopping street downstairs is super convenient. Next door is pp LV Hermes and the like~
All in all, it's very convenient, otherwise I wouldn't know where to stay and wouldn't have much choice.
(+) hotel is 10 or 15 minute walk from the city centre and less than 30 minutes from the airport by tramway or bus.
Staff is nice and helpful. There is a gym room.
(-) The hotel is quite old.
The location is a little away, the next bus is about 150 m from the hotel.
The rooms are a little obsolete and despite the ”Please don't disturb” sign at the door the cleaning forces are hitting.
The smell of chemical cleaners is very present, and the beds are extremely soft, which is taste.
The rooms were clean and were cleaned daily.
The wellness facilities such as sauna, swimming pool and fitness room are relatively small compared to the number of guests.
I think the food was not the level of a four-star hotel, I have already made better experiences.
However, almost all of the staff were very friendly.
In total, I would not book this hotel again because I had a soft bed and the hotel has come somewhat in the years
Very nice hotel, they stole my daughter’s heart by gifting her a small teddy bear and some things to colour.
They stole my heart by installing water taps in the hallway that has sparkling water, ice cold water or just still water.
However, since breakfast is overpriced, we went to a bakery 150m from the hotel. And that’s how my husband’s heart got stolen.
So yeah, we lived happily ever after.
Amazing
73 reviews
9.4/10
Check Availability
See All Hotels With Gym in Canton of Luxembourg
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.