Posted on May 24, 2026
Guest User
We booked two lovely ”King” rooms - very clean and comfortable, in superb settings. The hotel is very conveniently located to allow a short walk into the town.
We stayed for two nights, and there were busy weddings on both days - but there was minimal noise, and the wedding guests added to the lovely atmosphere.
The hotel appeared to be almost fully booked for both days, so finding that only ONE lift was working was less than helpful (we were told that the other lift had been out of action ”for some time”, due to the hotel ”awaiting spare parts”?)
Annoyingly, the one working lift only went up to the 4th floor, so to reach our room on the 5th floor we had to hump our suitcases up the stairs - minor inconvenience, but unexpected from such a prestigious hotel.
Our biggest gripe was (a.) the lack of available parking spaces (one car park had a huge marquee erected on it for a function) and (b.) being told when checking in that there was a parking charge of £18 per night - even though there was no mention on the website or on the booking details. It felt rather ”cheap and petty” for a hotel to have to stoop to fleecing their guests for parking fees to park at their hotel! We estimated that there were around 150 cars - so guests with cars are subsiding the hotel by over £2500 per night.
All-in-all, a thoroughly enjoyable stay in a lovely hotel set in lovely surroundings - we would definitely stay there again.
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Price per night fromHK$ 821
Posted on Jul 12, 2026
Guest UserYes the room was dated, and yes the room was hot. However the room was clean, comfortable and a fan was provided to help circulate the warm air. The windows have restricted openings most likely due to H&S but with the fan it was enough to move the warm air out and allow cooler air in.
Check up was chaotic but the lady apologized and explained they had a member of the staff off sick. She worked her way through everyone as quickly as she could giving everyone the same warm welcome.
Breakfast was enjoyable and the spa area was a delight offering everything you need.
After checking out I realized I left my sunglasses in the room. The cleaning team were so helpful allowing me access to retrieve them and to double check I had everything
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Price per night fromHK$ 625
Posted on Jul 30, 2026|Two Room Family Room
Guest UserOverall, I wouldn't really recommend it. The location is okay, just outside the city walls. However, all the rooms are in the attic, requiring two flights of very narrow stairs, making it impossible to bring up even a slightly larger suitcase. The floors are uneven, and in some areas, it feels like they could easily collapse; even with a carpet, they still creak when you walk on them.
What's even more frustrating is that the attic is already stuffy, and a constant instant noodle smell drifts up from the downstairs restaurant. On the night we checked in, we found one of the air conditioners wasn't working, but the front desk said the maintenance staff had already left for the day and could only provide us with a small electric fan.
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Price per night fromHK$ 603
Posted on Aug 9, 2026|Superior Double Room, 1 King Bed
Guest UserWe enjoyed our stay at the beautiful Milner: great location, amenities and service. The hotel is close to the centre, easy stroll and you are able to view the amazing Minster. Our room, king superior was great: comfortable bed & the bathroom- wow!!! The roll top bath was fab! All staff were courteous and friendly. Breakfast tasty too! We had a wonderful stay & would definitely return when visiting York again.
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Price per night fromHK$ 1,030
Posted on Jul 8, 2026
Guest UserThe location by the river is very quiet. All the city's attractions are within walking distance. Although the room is small, it has a small pantry where you can cook simple meals, which is a great plus! The lobby has a 24-hour coffee machine with freshly ground coffee, and croissants are available for breakfast in the morning. Starting the day with a cup of rich coffee and a croissant before heading out for your day's activities is indeed an excellent choice!
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Price per night fromHK$ 677
Posted on Aug 24, 2026|Queen Room with Sofa Bed
jolifillA really great stay! The hotel's location is excellent, and the room was large and very clean. It's just a five-minute walk from the central station and the bus station. Right next to the hotel is the old city wall, and from our room's window, we had an amazing and expansive view of it. The pure English breakfast was a bit simple, with not much variety, and the taste was just average.
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Price per night fromHK$ 962
Posted on Jul 11, 2026
Guest User
We were very disappointed with the check-in experience. The hotel assigned us rooms in a wing where the air conditioning was not working. It appeared that the staff were already aware of the problem, as my friends and I seemed to be the only guests staying in that entire wing. Unfortunately, this happened during a heatwave, making the rooms unbearably hot and very uncomfortable.
I had to walk back to reception to request a room change. The staff initially offered to bring us a fan and said the hotel was fully booked, but that was not an acceptable solution in such extreme temperatures. After I insisted, my friends and I were finally moved to rooms with working air conditioning.
What made the situation even more confusing was that guests who checked in after us were assigned rooms on other floors with functioning air conditioning. That left us wondering why we had been placed in rooms with a known problem in the first place.
Guests should never be checked into rooms with a major maintenance issue like this, especially during a heatwave. While we appreciated that the hotel eventually moved us, the whole experience left us with serious doubts about how room allocations were handled —- is it because i booked via Trip.com ?
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Price per night fromHK$ 678
Posted on Oct 4, 2025
Guest User
Located within a golf course, the hotel boasts a tranquil, peaceful, and comfortable environment with beautiful scenery. However, it's quite far from the city center, about a 30-minute drive from York's Old Town. If you're not traveling by car, it's not the best choice for accommodation. But if you have a car, it's an excellent option as parking is free.
The hotel has two restaurants with good food, but they are very expensive and the portions are small – typical fine dining. If you don't want to spend too much on food, it's best to eat in the city before entering the hotel.
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Price per night fromHK$ 1,831
Posted on Feb 23, 2026|Deluxe Double Room
Guest User
I've stayed at this hotel before and I will definitely be staying again. The location is ideal for me with easy access to the city centre either by walking, bus, or taxi. The rooms have always been very clean and a good size too. The buffet style breakfast is always superb and leisure facilities give you a chance to unwind in the pool, jacuzzi, sauna, and steam room.
The staff have always been pleasant, friendly, and polite.
5 stars from me!
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Price per night fromHK$ 770
Posted on Jul 10, 2026|Standard Double Room Non smoking
Guest User
Nice hotel good location, great reception and balcony, however, pool and spa is an extra cost which wasnt apparent to us, the whole room could do with a bit more renovation if picky, and parking is a nightmare, with permits being £10 untill 1:30 next afternoon and thats if you can even get a space outside the hotel, good luck to you! Overall though a nice stay for 2 nights
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Price per night fromHK$ 372