Posted on Mar 25, 2026|One Of A Kind
Guest UserI spent a long time choosing this hotel on the platform before my trip to Melbourne. The listing mentioned it was a new opening in December 2025, and the location looked fantastic – right next to Queen Victoria Market with tram stops just downstairs, making it super easy to get to all the attractions.
I was in Room 506. However, after checking in, I noticed two lights in the room weren't working, as shown in the picture. Since there's no main ceiling light, my friend and I had to rely on just one corridor light, three small desk lamps, and natural light from the window to get around the room. This made putting on makeup really inconvenient. The bathroom lighting was also quite warm-toned, and it felt a bit cramped with both of us trying to get ready in there.
The bedding was clean, which was good. But, we found leftover paper scraps from the previous guest in the rubbish bin, and there was even some product packaging left in the storage cabinet near the entrance.
The hotel appears to be a renovation, as the air conditioning control panel was yellowed and looked quite old.
It's worth noting this isn't a traditional hotel; it's a serviced apartment. I've previously stayed at serviced apartments from brands like Stey and Habyt on short-term rentals, and based on this experience, I feel lyf still has a lot of room for improvement.
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Price per night fromBHD 38
Posted on Aug 23, 2026|King Room
vancy777
The surroundings are excellent, and the location is convenient. The room was spacious and cleaned promptly. Room service was also very efficient; anything I needed was delivered quickly with just a phone call. I accidentally scraped my leg, and when I asked room service for some disinfectant, the hotel's medical staff came to my room to disinfect and bandage it, even thoughtfully asking how I got the scrape. The breakfast was exquisite, and the flat white truly is my favorite – I had it seven mornings in a row! The restaurant manager and staff were very warm and friendly, and their attire was elegant and neat. I'll definitely stay here again next time.
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Price per night fromBHD 106
Posted on Apr 14, 2026|Deluxe King Room
Guest UserThis Marriott is a bit far from the city, but it's a quick ride away. The first night, our room didn't have transparent windows, so it felt a bit dark. We then switched to a corner room, but the constant door slamming in the mornings was really disruptive to our sleep. Other than that, everything else was pretty good. They offer express check-out, which is a plus.
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Price per night fromBHD 71
Posted on Sep 15, 2026|Deluxe King Room
Anonymous User
I didn't stay long due to an early morning flight, so I can't comment on much else. However, I specifically booked an airport shuttle bus at the front desk when I checked in. The front desk staff told me there was no need to book, and that a bus would be available at the time I wanted. But in the morning, when the bus arrived, I found out I needed to provide a reservation name and room number. Of course, they couldn't find my booking (because the front desk hadn't registered it at all). Although they let me on the bus because there weren't many people, it was a very unpleasant experience.
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Price per night fromBHD 64
Posted on Aug 9, 2026|Superior King Room
RaquelBSimUnfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality.
I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way.
At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged.
However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added.
The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned.
I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant.
I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved.
Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel.
This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different.
I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.
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Price per night fromBHD 46
Posted on Aug 31, 2026|Deluxe Studio
Anonymous UserOverall, not a bad stay despite the various pain points. Expected more from a hotel tied to Ascott though.
Pros:
Located right infront of a free tram zone in the heart of CBD. Easily accessible to variety of places - mostly walkable.
Pretty big room - has a separate living room
Has a kitchenette as well as cabinet filled with cutleries, cooking pots & pans.
Service was rather nice very helpful in various issues and also can receive packages. (However, one staff wasn’t very nice to us but very nice to the Caucasian couples who cut in front of us. Our keycard were locked for some reason and went to her for help - verification wasn’t very thorough like the other staff & when we feedback that our keycard that was left in the room was taken away after housekeeping she was unbothered - could seriously be a safety issue esp for ladies if the housekeeper was shady. Thankfully our check-in staff had deactivated it for room access and made it only usable for electricity)
Laundromat was rather cheap - AUD6
Cons:
Place is a little hard to spot - doesn’t have a big entrance door that is spottable.
Hallways of the rooms looks kind of old - felt shady (but that’s just exterior, inside itself is fine)
Housekeeping is only done every 3 days - left our takeaway bags & trash for 3 days and there was cockroach nymph. Not super thorough in cleaning too (we left an iron board infront of the desk that covered the dustbin and it wasn’t emptied, had to use a paper bag to hold our thrash - but again also seem like a pro cause they don’t touch your things?)
Although filled with amenities but also doesn’t seem to be filled? - no bowls, no dishwasher & soap (please bring/buy your own to wash)
Only rain shower head available, no second detachable shower head. No bidet.
Room walls are quite thin - can hear the outside easily but am not easily bothered. (Good for those who cares to take note)
On the last day, aircon had issue - kept turning on & off on its own (quite loud that I heard it during my sleep (I’m a light sleeper))
Also, they got no memory foam pillows & beds were rollable. No locks so our beds were constantly moving around.
Bring adapters!! - not a big con & should be well prepared but they only have wall outlets
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Price per night fromBHD 46
Posted on Jul 21, 2026|Studio Apartment
Little Bear 29Room was exactly as described and with Cooktop, microwave, and fridge did not need take out all the time. Staff at front desk were extremely helpful and nothing was too much trouble for them. May not be the flashiest hotel but it is great value for money and in a great location with a tram stop right outside the front doors, would recommend this hotel.
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Price per night fromBHD 26
Posted on Jul 15, 2026
Guest User
Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.
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Price per night fromBHD 46
Posted on Oct 4, 2026|Twin Room
Lydiaxue
During the National Day holiday, the value for money was excellent. The front desk staff were very professional, highly recommend. Most of the concierge team were also great, except for one Indian staff member. When I was leaving, he clearly saw I had large suitcases but didn't help me load them into the Didi (it was the Didi driver who ended up helping me). This service issue reduces one star from my rating. The facilities are just average.
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Price per night fromBHD 79
Posted on Aug 8, 2026|Two Bedroom Two BathRoom Apartment
ShenghuoqingshuangThe location is in a non-core area of Melbourne city, but it's in a large Chinese district. All sorts of Chinese shopping and dining options are readily available nearby, instantly making you feel like you're back home, hahaha. cllix was our top choice for this Australia trip. It's fully equipped with everything you need for laundry and cooking, and all units have two bathrooms, which is very convenient for family travel. I particularly want to thank Nichole at the front desk for our stay this time. We drove all the way from Sydney to Melbourne, arriving at 10 PM. She waited for us to arrive to check us in and opened the garage door. She also communicated with us via email and phone beforehand, ensuring we felt at ease about our stay. The next day, she even extended our free parking until the afternoon. We truly felt a warmth like coming home. Highly recommended!
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Price per night fromBHD 60