It was all good except that I find the room without windows not so my type. Furthermore, find it a bit crampy but I was able to enjoy my stay. Would be better if they can improve the food selection for their buffet breakfast.
Feedback:
Visited recently and here's my take:
- Service was top-notch! The manager was super attentive to our complaints and requests 👍
- Food was delicious, enjoyed our meals!
- Major issue though: MOSQUITOES everywhere in the room! 😔 Our 1-year-old and 4-month-old babies were bitten all over (face, arms, legs, neck...) and cried all night. Not cool for a family with little ones.
Overall, service and food were great but the mosquito situation needs serious fixing if you have kids.
This hotel is right next to Tacloban's Robinson's department store, so finding food is never an issue. The room was clean but small. There weren't amenities like toothbrushes, but there was body soap and a 2-in-1 shampoo/conditioner dispenser mounted on the wall. Room cleaning started after 2:30 PM. The staff were all very friendly and pleasant, which was nice.
We stay here every other month. Everything is excellent. Their Salt & Pepper restaurant has amazing food. It is 15 minutes from Calbayog airport. Calbayog is perfectly situated for a hop flight of about an hour to Manila or Cebu.
Excellent modern hotel. Rosetta suitable for European whirlpool, air conditioner, teapot, champoo, gel and air conditioner, generally all set. Breakfast in the room. Wonderful responsive staff. The only minus no hot water. But it did not prevent the hotel from extending its stay for another 5 days
Very basic breakfast
No restaurant (only a basic set breakfast)
Basthroom is small and full of mould
Single beds are narrow and pillows are slaps of foam
No bottled water (you are supposed to get purified wtaer from a dispenser in the corridor
The corridor is very noisy (doors slamming)
Two lifts but only 1 working (cost savings?)
On the positive side: a very reliable and high speed internet.
Overall, a very basic local hotel not really reflected in the name.
The room was small, compared to the original booking that I had reserved. They cannot find my booking reservations so they had to put me in 1 of the rooms available. I booked for a Deluxe Suite, and they said they can’t locate my booking. So they had to transfer me to a smaller room, which is quite a downgrade to what I had paid. No compensations provided.
Anyway, the room was still fine, but cleanliness is not at its best. They didnt really do much effort to clear signs of previous visitor. See photo below.
Overall experience, average.
Top notch! Rooms were comfy and bed is comparable to high end hotels.. Breakfast was delicious! The spa has very reasonable prices and excellent service.. I wil surely book in this hotel again when I got back to Tacloban
Easy check-in and out. Very good (central) location. The room was tidy, very clean, good beds, big cabinets, very good wifi; shower & bathroom very fine. Unlimited cold 6 hot water. Additional free breakfast (very fine). The value for money is perfect. Once I come back to Ormoc, I would book this hotel again. No regrets, no complaints, very friendly and helpful staff.
Good
33 reviews
7.6/10
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7.9/10
Good
GGuest UserTravel with family. Have a luxurious surprise birthday party for your mother. It was quite fun. I am grateful that all the staff were able to cooperate. It became an unforgettable memory of my mother. All the staff are kind. This is a recommended hotel. The rice is also delicious. The scenery is very beautiful.
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