Visited Horsens for the Thomas and Uber Cup and picked this hotel as there were not many choices in the city. The location of the hotel was fine and took less than 20 minutes of driving to reach Horsens city center. The room is nicely maintained and clean. The availability of a convenience store nextdoor is a plus as games ended very late at night and it's great to have some bites after that.
However, despite that the hotel is under the Sheraton hotel chain, there were quite some areas that had fallen short of expectation. First, there were insufficient staff and you would have to wait and hope someone would turn up at the reception desk. Second, there was no amenity available, not even slippers, toothbrush and other basic things. Third, there was shortage of towels and I could only get one large towel after 10 hours of stay in the hotel, and I was never able to get a fresh one in my 4 days of stay. Bathroom mat was not available and thus the floor was always wet after shower. Lastly and most importantly, the staff failed to update my period of stay and my key card was disabled on my last day of stay. When I returned to the hotel after midnight, i could not get into my room and the reception was closed with no one there to help. I had to make a call using roaming to the helpline, and spent over 8 minutes of international calling and probably hundreds of dollars of call charge to get my key card functions again. That totally blew my trip as it should not happen in the first place. All in all, quite a dissatisfied stay.
Viborg Hotel is conveniently located in the city vicinity amidst a scenic beautiful lake.
It was a pleasant stay with friendly staff, great breakfast menu and convenient room accommodation.
It’s an hour drive from Billund Airport and 30-minute drive to Bjerringbro where we had our business meeting.
We explored Viborg with its old and preserved buildings with cobblestone roads which reminds one of Paris.
Hotel is located near to central station with a shopping mall, and cafes surrounding it. Very convenient. Speedy check in and staffs were friendly. There's luggage storage available which requires payment.
This smart hotel is so pleasantly surprised! Self-service machine check-in is super convenient, room lighting, air conditioning, curtains are fully intelligent. The TV picture quality is clear, and the movie is super enjoyable before going to bed. The robot delivers goods in time, the service is efficient and interesting. The sense of technology and comfort are both, and the experience is full!
Top-class service. Had asked on previous check-in, which they would make sure. The reception called back on arrival day to confirm that it was possible. At the same time I was informed that there were changed parking rules. Very good service.
The breakfast is very delicious.
We had a nice big room with beautiful nature view. The breakfast was delicious. We’ve enjoyed the adults only spa (even it costs in addition). The roof top pool is amazing and the service was excellent. We would book it again.
LLC666Visited Horsens for the Thomas and Uber Cup and picked this hotel as there were not many choices in the city. The location of the hotel was fine and took less than 20 minutes of driving to reach Horsens city center. The room is nicely maintained and clean. The availability of a convenience store nextdoor is a plus as games ended very late at night and it's great to have some bites after that.
However, despite that the hotel is under the Sheraton hotel chain, there were quite some areas that had fallen short of expectation. First, there were insufficient staff and you would have to wait and hope someone would turn up at the reception desk. Second, there was no amenity available, not even slippers, toothbrush and other basic things. Third, there was shortage of towels and I could only get one large towel after 10 hours of stay in the hotel, and I was never able to get a fresh one in my 4 days of stay. Bathroom mat was not available and thus the floor was always wet after shower. Lastly and most importantly, the staff failed to update my period of stay and my key card was disabled on my last day of stay. When I returned to the hotel after midnight, i could not get into my room and the reception was closed with no one there to help. I had to make a call using roaming to the helpline, and spent over 8 minutes of international calling and probably hundreds of dollars of call charge to get my key card functions again. That totally blew my trip as it should not happen in the first place. All in all, quite a dissatisfied stay.
VVictoriaVictoriaFabulous in every way. From our arrival in the late afternoon when Alexander on Reception welcomed us with a smile and the key to our room to our departure two days later again with a genuine smile and wave goodbye we felt well looked after. Our room was lovely, clean and warm. My request for a room away from the lift was acknowledged and followed … and whilst we didn’t have a ‘view’ as such .. it was just nice to be able to open the door to the small balcony to allow fresh air in when we wanted to.
The room was styled in a simple modern Scandi Style and the bed, pillows and duvet so very very comfortable .. one of the best beds I have slept in in Europe so far. And a REAL plant .. a sweet touch.
My only one slightly unsmiley face .. the shower over a bath tub .. great shower, good water pressure, but you have to climb into and out of the bath tub which could be challenging for some.
All in all a fabulous hotel, comfortable clean stylish room, friendly helpful staff… oh and the most wonderful breakfast (included) .. would definitely recommend and will stay again next time I am in Aarhus.
GGcatHotel is next to the museum and few supermarkets along the way. Cafes and restaurants near proximity. Breakfast has limited variety but overall a great place to stay. Service staffs were always helpful and they also allowed me to leave my luggage af checkout.
GGuest UserLocation and property was amazing. Staffs at the reception were very helpful. Room was bit smelly. Having said that it was a great deal. Truly a value for money
AAilsabinbinThe hotel is a certain distance from the train station. It takes about 20 minutes to walk. It is convenient to take a taxi. The hotel breakfast is very good. The service staff is also very good. The room is big enough, very clean, the bed is very comfortable, the room has a separate balcony, there is sun in the afternoon, Drink some tea to bask in the sun and see the balcony scenery, have a different feeling
GGuest UserLovely stay, comfortable beds to sleep in 👌
The room was clean and nice.
Friendly staff at check in.
Breakfast a bit boring, but we were full.
Would love to come again 🤗
AAnonymous UserThe room is clean and tidy, the breakfast is rich, the hotel is in a good location, the transportation is convenient, there is an Asian restaurant and a supermarket downstairs, McDonald's is opposite, and there is a Burger King not far away
GGuest UserWe stayed overnight, we had dinner and breakfast. The service was nice and competent. The food was delicious. We took a walk around the area and inside the castle itself, it is definitely worth seeing and has a really good history.
Vi overnattede, vi spiste aftensmad og morgenmad. Betjeningen var sød og kompetent. Maden var lækker. vi var en tur rundt på området og inde i selve slottet, det er absolut seværdig og rummer en rigtig god historie.
GGcatHotel is located near to central station with a shopping mall, and cafes surrounding it. Very convenient. Speedy check in and staffs were friendly. There's luggage storage available which requires payment.
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