Great location, great facilities and very helpful staff. Was a bit disappointed by the bed sheets which were not refreshed. When I pointed this out, staff happily changed my room.
Beautiful hotel and excellent location (I had a view of the main square and parliament building). The staff was very helpful, professional and friendly. Food in the restaurant was superb with selected dishes from the local cuisine. The Spa design has taken inspiration from Icelandic nature in both colours, materials and textures, and is a fantastic addition to the experience with thermal pool, steam room, sauna, cold mist/rain and cosy relaxation areas.
Would highly recommend choosing this hotel when visiting Reykjavik, or using it as a base when exploring further around.
Stay 4D3N
1. Location: Hotel is located in the main shopping street, almost central in the downtown, 4 mins walk to either Bonus or Kronan supermarket, and about 10mins walk to the big church, the swan lake and harbourfront, also close the bus stop no 6
2. Amenities: Room cozy and spacious enough with pantry and all necessary kitchen wares, so we can do our own cooking here
3. Service: Staff are nice and helpful
4. Breakfast: Inculded, buffet type with many choices, croissant is great, has Skyr yogurt, also have other local specialists such as Icelandic fish, very delicious and we enjoyed very much, highly recommended
The location is really good, with a bus stop nearby. Accommodations in Iceland are generally quite small, but thankfully, this one was clean and tidy. It's also quite close to attractions in Reykjavik. You can store your luggage, the front desk service was polite, and breakfast was Western style.
The biggest plus of this hotel is its direct access to the airport bus. It's also quite convenient, about a 10-minute walk to the bus stop for all day tours. Across the street, there's a public bus that goes directly to Rainbow Street, the Cathedral, and other places, costing around 38 RMB (about 38RMB by credit card) per ride. Just a 5-minute walk to the left from the hotel entrance, there's a fairly large supermarket where you can buy bread, sandwiches, fruits, yogurt, etc.
However, I really have to complain about the hotel rooms. The bathroom being small is one thing, but in the twin room, there wasn't even enough space for two suitcases. If we managed to open a suitcase, there was absolutely no room to walk. What's more, we had booked five consecutive nights and pre-paid the room fees through Trip.com. But on the third day of our stay, the hotel informed us they received a government tax adjustment notice and showed us a piece of paper, demanding we pay an additional tax. We were forced to pay an extra 27.5 euros, which is absolutely unreasonable!!
Conveniently located at the entrance to Reykjavik.
Second-floor room with no elevator.
The room was spacious and had a bathtub, making this the only place we stayed after seven nights in Iceland.
Even luxury hotels didn't have bathtubs.
My husband was delighted with his first bath after driving about 2,000 kilometers.
The bathroom and washroom had poor drainage, so water overflowed from somewhere and flooded the entire place.
The room wasn't particularly clean, but
it's a good option as a hotel to stay before entering (or leaving) Reykjavik.
There are restaurants nearby, like KFC and Sabue.
There was no hair dryer in the room, but I think you could borrow one from the front desk if you needed one.
We realized this in the morning and had to go down to the front desk to borrow one.
Breakfast was minimal.
No hot meals.
Also, the serving area was small and crowded.
Nothing particularly noteworthy, but overall it was an average hotel.
By average, I don't mean badly; it wasn't the best, but it was passable.
I hope this review is helpful.
It's great, except that the bathroom is small and there is no toilet paper. But you can see the church as soon as you open the curtains. If you are lucky, you can lie down and watch the aurora and the church together, so I highly recommend it.
The location is convenient. There is a Xiaozhu supermarket downstairs. It is close to bus stop No. 9, which is convenient for local tour groups to gather and pick up. The room is clean. The counter staff provides early check-in service, but the room lighting is a little dim.
I missed the welcome of warm cookies in the afternoon. There was nothing.
The front desk staff was fine- nothing to write home about.
It was nice they held our luggage after checkout for a few hours as we shopped before heading to the airport.
Tip to others- P3 parking lot is about 3 blocks away close to the water side- there was always parking there.
The location was good. In the middle of the action.
We also loved the buffet breakfast. Eggs, salmon, breads, pastries, so many things. Only comment is that the variety was the same for the 3 days there- no changes- so it did get boring after day two.
The beds comfy. room is nice. water pressure for showers good.
I would stay here again.
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AAnonymous UserThe biggest plus of this hotel is its direct access to the airport bus. It's also quite convenient, about a 10-minute walk to the bus stop for all day tours. Across the street, there's a public bus that goes directly to Rainbow Street, the Cathedral, and other places, costing around 38 RMB (about 38RMB by credit card) per ride. Just a 5-minute walk to the left from the hotel entrance, there's a fairly large supermarket where you can buy bread, sandwiches, fruits, yogurt, etc.
However, I really have to complain about the hotel rooms. The bathroom being small is one thing, but in the twin room, there wasn't even enough space for two suitcases. If we managed to open a suitcase, there was absolutely no room to walk. What's more, we had booked five consecutive nights and pre-paid the room fees through Trip.com. But on the third day of our stay, the hotel informed us they received a government tax adjustment notice and showed us a piece of paper, demanding we pay an additional tax. We were forced to pay an extra 27.5 euros, which is absolutely unreasonable!!
GGuest UserThe accommodation's hygiene and location were decent. BUT!!! A very dangerous incident occurred today when I was checking out.
I want to alert every guest staying here. I needed to check out at 3:30 AM to catch a car to the airport. But I discovered the elevator was broken! The staff said the elevator was out of order and I needed to use the stairs. So, I immediately turned around to take the stairs, as there was an emergency exit right next to the elevator. I pushed the door open and carried my 28-inch luggage downstairs. It was an outdoor staircase, and I thought it would lead straight to the ground floor.
However, when I reached the second floor, I found there were no more stairs down? Every door was locked, and I was trapped outside! This was in freezing Iceland!!! I then frantically knocked on a transparent glass window, calling for help. No staff member noticed me until the elderly lady next door was woken up by my knocking. I felt incredibly sorry for her, but I really needed to catch my flight. I was trapped outside for at least 10 minutes.
So I looked for another staircase. When I got to the first floor, I found I still couldn't get out. I knocked again, and finally, a staff member noticed me and said I hadn't reached the right exit yet.
I was so frustrated… I understand that elevator maintenance can happen, but why wasn't I informed a day in advance? If advance notice isn't possible, why weren't there clear instructions on which staircase to use? If the outdoor staircase doesn't lead to an exit, why isn't it closed or inaccessible at night? If I had missed my flight, or if I had been stuck on that outdoor staircase until morning, who would be responsible for my safety?
KKEVINLEEWhile not in the absolute city center, the hotel's facilities, breakfast, and service are all excellent. Getting around is easy: there are several bus routes directly across the street that go downtown. For airport transfers, the Flybus service connects to a shuttle that drops you off right at the hotel. Good day tours and island excursions also provide convenient pick-up and drop-off from the lobby. A majority of the guests are American, and the restaurant primarily offers Western dishes.
Hhehe1216Compared to other European hotels, this one is quite nice. The overall service and atmosphere are good, but the breakfast isn't great. The room temperature was a bit cold, so I needed to wear a sweater to sleep. Also, the temperature couldn't be adjusted in the room.
GGuest UserLocation was right in the centre of town, in front of a popular taxi stand where many party-goers gather before heading home, so it gets REALLY noisy on friday/saturday nights. I usually fall asleep easily but the noise was keeping me up. Bring earplugs if you intend to stay here. Otherwise the location was really accessible, walking distance to bus stop 1 where the flybus from the airport would drop off, and many tours pick you up from there as well. Sunday night was actually pretty peaceful so maybe just stay there on sundays-thursdays. Room was also decent and clean. A bit small for longer stays but good for a couple of nights.
ZZaynetzyTo my surprise, the time to access the locker is only from 9am onwards!!! (only when the staff is at the reception).
My plan was to put my luggage into the locker and I have to catch a morning bus at 7am the next day!! Next time please design the lockers in a way such that it is accessible 24/7 😅😅
Anyways, I still figured out a way - which is to walk to the bus terminal to leave my luggage at the lockers. Attaching a photo of the daylight at 12am 😊
DDaniel CurtisI loved this hotel and wouldn't hesitate to recommend it! One of the outstanding features is that they give you a cell phone to use during your stay. The phone already has helpful apps installed for taxis, restaurants, etc. We are from the US so did not have international cell service so having this phone with us was helpful, especially for using maps. Reykjavik is a walkable city, and the hotel is located on the most popular street, so it has easy access to everything. The staff was very helpful and there is also a bar/restaurant onsite with amazing cocktails. There is an included breakfast buffet which featured hot and cold items. We had a room on the 4th floor that included access to large patio. We loved this feature as we could wake up and go outside to check the weather and enjoy the views of the mountains and water in the distance. The hotel was also extremely clean. Another nice touch was that they knew we were celebrating our wedding anniversary so when we entered our room, we found a bottle of wine, chocolate and romantic decorations!
YYeungStay 5D4N
1. Location: Hotel has several blocks of apartment, we were allocated to the one 4 mins walk from the reception, quite central in the downtown, 4 mins walk to Bonus supermarket, and about 10mins walk to the big church and harbourfront
2. Amenities: Room cozy and spacious enough with pantry and all necessary kitchen wares, so we can do our own cooking here, also have washing machine and dryer at basement for share use
3. Service: Staff are nice and helpful
4. Breakfast: Inculded, a basket will be put inside the refrigerator around 4pm everyday and freshly baked bread is provided in the morning at 8am, more than enough quantity and they are delicious
GGuest UserGreat location, great facilities and very helpful staff. Was a bit disappointed by the bed sheets which were not refreshed. When I pointed this out, staff happily changed my room.
TTamarafriendly staff,the sauna and hot tub were clean and nice。。。。our room was perfect, but if you are picky with drinking water, bring your own to the room。the water from the tab is drinkable, but has a lot of sulfur in it and smells this way。
the breakfast was very good, different coffee, waffles, bread, porridge,fruits,。。。。
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