Apartments in Canary Islands, Spain

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

The restaurant has been renamed and revamped. The gym is brilliant and the air conditioning was very welcome by the end of my workout. The wicker furniture on the Ocean Breeze Terrace needs replacing but does not detract from the overall experience. Some of the entertainment on the Ocean Breeze leaves a lot to be desired as mentioned by a lot of our family and friends. The gardens were the perfect place to hold our Vow Renewal Ceremony and the staff were utterly brilliant, friendly and welcoming. We couldn't have asked for a better venue for our Vow Renewal or a better holiday. Many of our guests were crying when they had to go home. The pool is inviting and the pool activities were great to watch and take part in.

We booked this for a 7 night stay via ***********. It was selected as was in a convenient location for our needs. There are positives and negatives: Positives: ＞ Polite, knowledgeable and friendly reception team available 24/7. ＞ Clean room and common areas ＞ Cleaners in alternate days, (albeit early) - so we put the ”Do not Disturb”notice on the door. ＞ Large, comfortable bed ＞ Excellent shower, plenty of hot water. ＞ Air conditioning (but we did not need to use it). ＞ Good kitchen facilities, microwave, fridge/freezer, toaster, coffee machine, kettle. Dishcloth, washing up rush and the towel supplied. Negatves:

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Just got back from an amazing week here. Apartment was clean and tidy, had everything needed. Cleaned very often. Location is amazing, 20 min walk into peurto del Carmen and 10 min walk the other way to Matorgardo. Bus stop right outside and beech is literally just over the road. I have to say a great thank you to the host Dean. So friendly and helpful, nothing was too much trouble. If you have any issues speak to him and he will resolve them asap. Will definitely be returning again

Perfect pleasant setting swimming pool at the top bars restaurants shops nearby The studios are large, well equipped with good bedding, the staff welcoming and smiling. I recommend this hotel

These apartments are not modern, but they have everything you need with plenty of storage space and are exceptionally clean, with fresh towels and bedding every 2 days. Daniel on reception was very welcoming and was happy to help us with any questions we had. I don’t know the name of the lady on reception, but she too was lovely and happy to speak to us. The bar staff were lovely and always had a smile. The pool area was very busy but the lifeguard was on hand to get out the emergency sun loungers for those that didn’t have one. There is no music or entertainment of any sort at the hotel so is ideal for a relaxing holiday. A 5 minute walk to main bars but there are other restaurants nearby - green chilli is an excellent choice for an Indian, just a 2 minute walk Loved our stay and will happily book again.

The hotel is located in a small town about 10 minutes drive from the airport and is basically a British tourist. The facilities in the room are very complete, the hotel also has a swimming pool, the front desk service is very warm, you can also help to reserve the terrain. However, it is necessary to pay attention to the prepayment with a bank card, and does not support the cash deposit.

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

We booked this for a 7 night stay via ***********. It was selected as was in a convenient location for our needs. There are positives and negatives: Positives: ＞ Polite, knowledgeable and friendly reception team available 24/7. ＞ Clean room and common areas ＞ Cleaners in alternate days, (albeit early) - so we put the ”Do not Disturb”notice on the door. ＞ Large, comfortable bed ＞ Excellent shower, plenty of hot water. ＞ Air conditioning (but we did not need to use it). ＞ Good kitchen facilities, microwave, fridge/freezer, toaster, coffee machine, kettle. Dishcloth, washing up rush and the towel supplied. Negatves:

Just got back from an amazing week here. Apartment was clean and tidy, had everything needed. Cleaned very often. Location is amazing, 20 min walk into peurto del Carmen and 10 min walk the other way to Matorgardo. Bus stop right outside and beech is literally just over the road. I have to say a great thank you to the host Dean. So friendly and helpful, nothing was too much trouble. If you have any issues speak to him and he will resolve them asap. Will definitely be returning again

Very clean comfortable beds and sofa modern lovely host went at Christmas they put on shows round pool.it was cleaned daily inside and out the only thing we did not like was the paint colour needed toning down to make it more modern it's a sickly bright green god knows who chose that awful colour. Could also do with a few arcade machines instead of having to go into town for something to do like a ****** no idea why 2 stars definitely worth more than that rating.i will be going again

Extremely welcoming staff and clean reception area, every member of staff took the time to greet us and smile! The decor is well considered and provides a luxury feel. We were offered a complimentary coffee whilst we waited for our room to be ready. The room has everything you need and we had a lovely view of the Arrecife coast. The beds were comfortable as were the other amenities with bonus points for a great bathroom and powerful shower! Towards the evening we spent time on the top floor in the hotels 'Solarium' which featured a hot tub and more glorious views of the Arrecife coast. We would not hesitate to book again as we found our stay to represent excellent value!

The resort is made of cute villas spaciously spread out around a large pool, children’s pool, and bar/restaurant area. The staff are absolutely delightful, greeting you every day with a smile. The resort and apartments are cleaned daily, it’s spotless! Even the plant beds are cleaned. Would recommend for all demographics: couples, individuals, families (with or without children). We’ll be back!

What a fab place to stay. Ignore the negative reviews. This was our first family holiday. We arrived on an early flight and got to the appartment earlier than the 5pm check in time. However, the lovely receptionist checked and we were able to go in our room at 3:45pm. We stayed on the ground floor and had access to the pool and park, which was perfect for our daughter. There are 3 salt water pools, our daughter mostly stayed in the kids pool which was great. Our apartment was very clean and tidy and we had fresh towel change on Wednesday. There is a supermarket on site which opens from 8am, they have freshly baked breads, brioche etc… Sun loungers- get your towels and pegs ready from 9am onwards, when they un-lock them. The town is a 10min walk around the harbour from the apartments, some lovely food places and also the beach is there too. We have nothing to complain about this place. Everything was perfect from start to finish. We will be returning here at some point.

The restaurant has been renamed and revamped. The gym is brilliant and the air conditioning was very welcome by the end of my workout. The wicker furniture on the Ocean Breeze Terrace needs replacing but does not detract from the overall experience. Some of the entertainment on the Ocean Breeze leaves a lot to be desired as mentioned by a lot of our family and friends. The gardens were the perfect place to hold our Vow Renewal Ceremony and the staff were utterly brilliant, friendly and welcoming. We couldn't have asked for a better venue for our Vow Renewal or a better holiday. Many of our guests were crying when they had to go home. The pool is inviting and the pool activities were great to watch and take part in.

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Perfect pleasant setting swimming pool at the top bars restaurants shops nearby The studios are large, well equipped with good bedding, the staff welcoming and smiling. I recommend this hotel

These apartments are not modern, but they have everything you need with plenty of storage space and are exceptionally clean, with fresh towels and bedding every 2 days. Daniel on reception was very welcoming and was happy to help us with any questions we had. I don’t know the name of the lady on reception, but she too was lovely and happy to speak to us. The bar staff were lovely and always had a smile. The pool area was very busy but the lifeguard was on hand to get out the emergency sun loungers for those that didn’t have one. There is no music or entertainment of any sort at the hotel so is ideal for a relaxing holiday. A 5 minute walk to main bars but there are other restaurants nearby - green chilli is an excellent choice for an Indian, just a 2 minute walk Loved our stay and will happily book again.

The hotel is located in a small town about 10 minutes drive from the airport and is basically a British tourist. The facilities in the room are very complete, the hotel also has a swimming pool, the front desk service is very warm, you can also help to reserve the terrain. However, it is necessary to pay attention to the prepayment with a bank card, and does not support the cash deposit.

Lovely clean hotel. Staff were friendly. Small bar area in the hotel to get drinks and snacks. Pool on roof was very cold and small. There is a supermarket a few minutes walk and lots of bars, cafes and restaurants with 2-15 minutes walk. The beach is also only around 5-10minutes walk Puerto de la Cruz is a beautiful place itself but is very quiet and we struggled to find bars with music and entertainment. Overall lovely hotel and great staff but would not go back as there isn't much going on for me

Just spent 10days here for birthday, 1st impressions it's clean, but very dated and in need of modernisation. Check in was quick and staff very friendly and helpful. Room tired and beds were very hard, but on mentioning it to rep I was given mattress toppers straight away. Rooms cleaned regular. Food was not bad and refreshed regular as opposed to sitting there all night, choice was limited but enough get by, it's after all apartments so many cater themselves hence dining room small.. we found food to be pleasant. No entertainment or games room, is a pool table near pool in the dark, and a reading room that's never used and could be a great game room. Reception area isn't welcoming or comfy or appropriate for sitting, just quirky, would be lovely area to sit and relax or read with z drink if had nice sofas etc, wS bit chilly sit near bar, hence was rarely used.. Extra charges apply in your stay like pool side lounger mattresses or umbrella, and although offer WiFi it's only at bar area so if don't have data you need to purchase.. safe isn't in room but on ground floor area, didn't want to be going up and down stairs so didn't use, I like in the room.. Hotel is good location with bus station and supermarket and not far to front,, Add up pros and cons it's a good hotel for price

The worst experience of my life,, DO NOT BOOK this hotel with RUMBO Good morning, In the month of February I made a reservation with the reservation code 1937253813 flight plus hotel Malaga Tenerife April 30 to May 5 On March 22 I receive an email with a change in the return flight and I answer that I do not agree He returns to me. To send another alternative and I tell you that it is not good for us either because I would fly at 8 am. And I would have to wake up at 5 in the morning And I refuse to get up at that time while on vacation With two small children On April 1 I asked them to look at another alternative For example, return on May 6 but you had to take care of the night More than hotel you told me YES WITHOUT PROBLEMS. THIS CONVERSATION WAS BY EMAIL AND YOU TOLD ME THAT YES BY PHONE THEY ARE SUPPOSED TO BE RECORDED But still ON April 29, a day to fly I have not received an answer I have called several times I have sent several messages and I do not receive an answer from you You are irresponsible how I'm going to fly without knowing how and when and in what circumstances I'm going to return. On APRIL 30, I RECEIVE A MESSAGE FROM YOU WHERE YOU TELL ME MAKE YOUR CHEKIN ONLINE I DID IT THROUGH YOU AND THERE IS WHERE I ACCEPT THE CHANGE FOR THE 6TH DAY!!! I am about to CALL YOU AND TELL YOU THAT I ALREADY DID THE CHE-ing online THROUGH YOUR WEBSITE, AND THAT I NEED THE NEW HOTEL VOUCHER. Calls are supposed to be recorded!!!! I REVIEWED IT AFTER A MONTH TELLING ME THAT YES YOU WOULD PAY FOR THE ADDITIONAL DAY!!' Today, May 3rd, you tell me you can't because I DID THE CHANGE, when it hasn't been like that The WORST TRAVEL AGENCY I WILL EVER BOOK WITH YOU AGAIN, Wordless crooks You have never told the truth I plan to REPORT THEM, before the consumer AND THE COURT!!!! By abusers Deceitful, YOU ONLY CARE ABOUT THE MONEY YOU DO NOT LOOK FOR THE WELL-BEING OF THE CLIENTS NOW WHAT I DO HERE IN TENERIFE WITHOUT MONEY I HAVE HAD TO PAY AN MORE DAY OF CAR AN MORE DAY OF PARKING AND NOW I HAVE NO MONEY TO PAY ANOTHER NIGHT AT A HOTEL I WILL HAVE TO SLEEP IN A CAR WITH MY TWO CHILDREN BECAUSE I HAVE TRAVELED DECEIVED BELIEVING THAT YOU WERE SERIOUS A MONTH LATER YOU TELL ME TO TAKE CHARGE OF THE ADDITIONAL NIGHT The worst TRAVEL AGENCY WITHOUT A WORD, IRREPRESENTABLE, ABUSERS

Just got back from an amazing week here. Apartment was clean and tidy, had everything needed. Cleaned very often. Location is amazing, 20 min walk into peurto del Carmen and 10 min walk the other way to Matorgardo. Bus stop right outside and beech is literally just over the road. I have to say a great thank you to the host Dean. So friendly and helpful, nothing was too much trouble. If you have any issues speak to him and he will resolve them asap. Will definitely be returning again

Extremely welcoming staff and clean reception area, every member of staff took the time to greet us and smile! The decor is well considered and provides a luxury feel. We were offered a complimentary coffee whilst we waited for our room to be ready. The room has everything you need and we had a lovely view of the Arrecife coast. The beds were comfortable as were the other amenities with bonus points for a great bathroom and powerful shower! Towards the evening we spent time on the top floor in the hotels 'Solarium' which featured a hot tub and more glorious views of the Arrecife coast. We would not hesitate to book again as we found our stay to represent excellent value!

Exceeded our expectations. The bungalow was bigger than we expected, clean, comfortable and well equipped. We really appreciated the surrounding gardens and private patio area. Through our 9 days stay the bungalow was cleaned at least 7 times, and the towels changed each time. The pool area was well equipped with plenty of sun loungers - we didn't try the pool for temperature. Facilities at the Bar Arena and the small supermarket were much appreciated. Some people have commented on the location being away from the town - we were aware of this and this was one of the reasons we booked it ! We enjoyed the 1/2 hour walk into the centre and to the lighthouse, and there are always regular buses. Would definitely recommend if you are happy to be more independent and are looking for a quieter area.

Just returned from a memorable week in Lanzarote. Staying in these wonderful apartments. It was my husband’s 50th birthday and we had a week to remember. I couldn’t recommend Jable Bermudas apartments enough. The food, the amenities the overall experience was fantastic. We will definitely be back. The staff were friendly and the location was on point. We received an email just before we left to say there was work going on in the apartments and I can safely say you would barely know it was happening. Very thoughtful of your stay. 100% recommend. 🌞😎

We had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists. If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)

We had a lovely stay a Santa Rosa. The accommodation (2 bed) for our family of 4 was clean (cleaned almost daily), modern and spacious. We opted for self-catering. It was simple to use the breakfast buffet/evening meal if you wished and very good value - but we prefer to explore. Comfy beds, large bathroom. The pool was cold but you soon adjusted and the kids loved it. Daily football and bingo was a highlight for our boys. The pool bar was really reasonably priced (€2.50 large beer). Top tip - Jumpers needed at night in Feb. Cheap taxis available (literally only €3 to the beach), but only 15 min walk to the beaches and restaurants/bars are everywhere. The Supermarket and chemist are on the doorstep. We enjoyed several trips - the short volcano tour and a catamaran tour to La Gracioca. Thank you for a fabulous stay Santa Rosa and we really hope to return again for winter sun.