BlueBay Lanzarote

This hotel is filthy. Many trip hazards absolutely disgusting. We have just come back from 5 nights & to say we was shocked was an understatement. I’ve got many photos to show exactly how disgusting this place is. Pool disgusting with thick dirty tide mark. Flooring coming away. The list goes on. But photos do not lie. I do not want another family to suffer & have the holiday ruined like we did.

Firstly restaurant staff, bar staff and Animation team where amazing, and food in restaurant was lovely, something for everyone, but unfortunately thats all that was good. I understand theres works to be carried out on hotel but our experience wasnt great. We were in block C the ceiling tiles had collapsed outside room, stairs walkways shabby and not clean - so not giving great 1st impression. We did ask to move rooms twice but was just told abruptly by receptionist they were full. Room was dated had musky smell to it, mouldy silicone around shower, metal in toilet seat green and rusty. Bed the mattress had mould spots on as did material bed frame, noticed when sheets slipped off. Underneath bed frame was ripped. Balcony must have suffered water damage as paintpeeling off and cracking, also balcony never swept . Yes we had several cockroaches in bedroom too always under dressing table which I know is just part of being abroad but not nice, I told reception they just gave me a cockroach spray ! Towels changed once in 7 days and sheets were not changed Public areas/ pool and toilets In need of updating, paint peeling off in pool, cracked paths, flooded toilets that never seemed to cleaned around pool, broken taps and toilets in theatre bar. They cleaned pool area and sunbeds on 1st 2 days but not again so was ice cream spills and dirty. Football pitches had ripped nets and not maintained . General up keep was poor . Over flown bins and dirty plates on floor near kids pool when we came in at 6pm and were left like that until next morning when cleaners came in. I understand you get what you pay for and its what you make of your holiday but really hotel needs a total overhaul. And everyones entitled to their own opinion and everyones experience is different but seemed all everyone spoke about was how run down hotel was. No doubt hotel will respond with something different like in otger peoples reviews.

Really nice hotel. Friendly staff. Great value. Close to airport so short transfer. Check out was 12pm but we could use the facilities till 5pm. Definitely recommend. Exceeded our expectations. Food was delicious - as a vegetarian I was impressed with the variety each day. All three of us were very happy with food. You can serve yourself with soft drinks, wine and hot drinks- hot chocolate was really lovely. Food and drink always available. Servers are all very attentive. The pool is well maintained and has a very attentive life guard. My children and I loved it - lots of space. We were also always able to find a free sun lounger. There are pool tables for 2 euros. The evening entertainment ranged from Motown singers to Bingo, to Magician to Disney Show which my youngest daughter was thrilled to be a part of - the kids disco each night, and children’s staff are excellent. The beach is a short walk. Rooms are changed regularly and very tidy . Shower was great. The beds comfortable.Our room overlooked the pool area, and despite being close to the theatre it was not noisy. The on site shop has many nice souvenirs. There are shops and restaurants in close proximity however we always ate in the hotel as was such good quality, and plentiful buffet. I have read some negative reviews which are the polar opposite to my views. I would gladly return to this hotel.

Only real problem I had with the place is the pool is freezing. Put my big toe in once that was enough for me. The place is clean, the staff are nice, beer is great and the food plentiful. Yes chips are available at lunch and dinner and pasta also, there is plenty of choice for even fussy eaters. Cakes jelly ice cream of plenty lots of other foods to choose from. The hotel is 3 star I’ve stayed in worse places and a lot better it’s what I expected for what I paid. All in all it was a great place we went out a lot stayed in a lot , zero problems and zero complaints really, if you want better get the cash out. Thanks for a great holiday Bluebay we enjoyed our stay .

This is the second time we have been to this hotel and we will be booking alot more at this hotel as well the breakfast is nice and filling and the different food we had was nice we had fajitas kebabs fish and it all was nice the day time activity's micky and his entertainers do in the day and at night are amazing and keep your family busy with the fun games they have and there so friendly and polite and make you feel so welcome we are we will definitely be goin back

Can not complain one bit, from reception, bar staff, cleaners, restaurant staff but most of all the animation team are absolutely fantastic… had a great time again and will always return, thankyou so much for being a great place to enjoy the sun in!

Let's start by saying the room was disgusting, stains all over the bed, outdated room, filthy and dirty. To match this, the food was boring, dull and not exciting at all. Most importantly, cockroaches everywhere! Espeically when eating walking all over the dining floor and so unhygienic, disgusting place and nothing like pictures. Anyone who is here or planning to come, Enjoy!

I read previous reviews on TripAdvisor as I always do before we visit somewhere. I can tell you now, that some of the bad points are unnecessary and ridiculous. We had a fantastic time. The staff are great, very hard working. Some come across as grumpy and they don't acknowledge you but they're just focused on their work. If you acknowledge them or engage in conversation, they're all very friendly and happy to help. I want to give a special mention to Mickey, Miriam, Maria and Leo (the animation team) Such a fantastic crew and a credit to the hotel. I don't know why people say the hotel is dirty because it isn't. They're are staff members constantly cleaning up messes and collecting dirty plates and cups. I can however understand people commenting on it being dated and a little worn out. That being said the maintenance team are working hard on fixing it. The beds weren't very comfortable but that's just personal preference. There were 2 members of staff out of the dozens working there that weren't pleasant. But it's not worth complaining about. As long as you don't come here expecting a 5 star hotel with a Michelin style restaurant and everything made with glitter and gold..... you will have a good time. The animation team alone make staying here worth while. And their Broadway production blows the roof off. I also have to mention the food. Absolutely delicious, every day. Traditional fried foods for breakfast with continental options. Lunch varied l, as well did dinner options. It wasn't repetitive, plenty of choice and caters for all ages. A couple of personal favourites of mine.....Turkey stew and homemade curry. Yum yum yum. Overall had a great holiday and will be visiting this hotel again.

We stayed for a week on an all-inclusive basis, and I can honestly say the food was the best we’ve ever experienced on an all-inclusive holiday. The staff should be extremely proud of themselves—they work incredibly hard, non-stop, all day. During our stay, my son, who is always running around, accidentally ran into a sign near the canteen area. Before I even had time to react, a member of staff was there with ice for his head and eye. They also checked on him later that evening and again the next morning to make sure he had slept well after the bump. That level of care really stood out to us. I’ve seen a few negative reviews mentioning that the pool area is messy or that bins are not emptied, but that was not our experience at all. If anything, I was surprised by how many guests didn’t clean up after themselves, despite there being plenty of bins available, including ones specifically for cups.