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Reviews/Trip Moments

Reviews: Priority pass PP card global airport VIP lounge | Transit transfer waiting overnight | Single pass/multi-pass/annual pass | Global use
Guest User2026-05-22
Easy to book and fasten to used
Reviews: San Francisco 1-day tour [Golden Gate Bridge/Lombard Street/Fisherman's Wharf]
Guest User2026-06-06
I booked this trip and was looking forward to it, but unfortunately, eight hours after departure, my son fell ill and could not walk a single step, so I contacted them. They told me they were looking for a hospital and doing their best, but that he might not be able to participate. I went to several hospitals, but I struggled to find one due to various reasons, such as being a foreigner, lack of insurance, and the absence of a pediatric specialist capable of treating children. Eventually, I paid $420 for treatment and submitted the medical records, but they said they could not issue a refund. What is the reason for not fully refunding a cost of 400,000 won? Even when flying, if the reason is health, they usually change the schedule or issue a refund. I initially asked if a refund wasn't possible, since I would be staying in San Francisco until Sunday, to at least allow him to participate in the same program on Saturday. The person in charge did not grant any of these requests and took my 400,000 won. I was upset because I heard that a Trip.com employee also requested a refund from the person in charge but was told it was not possible, and there was no further response. The person in charge speaks in Chinese, which I can only read via a translation. I find it difficult to recommend this trip. No one can predict when they might get sick, but since they don't offer refunds even when you are ill, what happened to me could happen to someone else. I was so upset that I went personally with my son today to take this photo.