Singapore StarHub 5G SIM Card with Optional EZ-Link Card (Singapore Airport Pickup)
Starhub travel SIM card, with various time packages to choose from.
Chat, surf the web and share all your travel moments with ease. Plus, use the bundled IDD phone to call your loved ones back home. Roam in 17 countries and make your connections hassle-free.
[How to make a call] Dial 018 + country code + area code + phone number)
[Pick-up location] Please bring your booking confirmation voucher to redeem. You can use it only after real-name authentication and activation using your identity document (such as passport, ID card, etc.).
Changi Airport T1: Prosegur Currency Exchange (1st Floor Arrival Hall)
Opening hours: 24 hours
Changi Airport T2: Prosegur Currency Exchange (1st Floor Arrival Hall)
Opening hours: 24 hours
Changi Airport T3: Prosegur Currency Exchange (1st Floor Arrival Hall)From September 12, 2024
Opening hours: 24 hours
Changi Airport T4: Prosegur Currency Exchange (1st Floor Arrival Hall)
Opening hours: 24 hours
[Notes]
A maximum of 3 SIM cards can be purchased with one passport
As mandated by the Singapore authorities, each customer is limited to registering 3 prepaid SIM cards across all service providers. Please ensure that you do not exceed the limit of 3 prepaid SIM cards registered with any service provider in Singapore.
FAQ
Where can I collect my SIM card?
You can collect your SIM card at Changi Airport or in the city center at the address listed in "Pictures and Details" above.
The airport collection counter is closed, what should I do?
The counter staff may have taken a break. Please check if there are any signs stating when they will be back! Or go to one of our other counters in other terminals to collect your SIM card! If both counters at Changi Airport are closed, you can go to our city store in Bugis Junction to collect your SIM card. See the address of all our counters where you can collect SIM cards in "Details with pictures" above!
My SIM card doesn't work, what should I do?
Please follow the steps below to troubleshoot:
1. Check that your SIM card is correctly installed in your phone. 2. Restart your phone. 3. Go to your mobile data network settings > Change the APN (Access Point Name) setting to shppd and restart your phone. For detailed instructions, please click here
I need extra data, what should I do?
Please download the StarHub Prepaid App to top up and purchase data plans (under "Buy Data")
FAQ
How do I find out if my phone supports eSIMs?
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
How can I fix issues with my eSIM?
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
Can I use an eSIM and a SIM card at the same time?
How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.
Where can I find the EID and IMEI on my phone?
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
How do I activate a renewal?
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.