This was my third stay, and it was just as great as the previous times. I enjoyed watching the cruise ships and the sea, and loved the open-air onsen on the top floor. By coincidence, there was an earthquake during my stay, and it was quite shaky, but the hotel's emergency response was excellent, which helped everyone feel less nervous and worried!
A rare find at this ocean-view hot spring hotel! Soaking in the hot spring while gazing at the sea, daydreaming, or chatting is simply wonderful! From the moment we arrived, we had a dedicated butler who escorted us to the large lounge for check-in. While their English wasn't fluent, they could communicate in Japanese and Chinese using a translation app, and were very responsible in repeatedly confirming our reservation times. The private hot spring bath we booked was excellent in both its environment and facilities, and both the indoor and outdoor public baths offered ocean views. Cleanliness was impeccable, and the ocean-view room was enormous; we even had albatrosses visiting outside the window. The kaiseki cuisine at breakfast and dinner was absolutely amazing—delicious and beautifully presented—I was extremely satisfied!
Although it's not a hot spring hotel, the bathrooms in the hotel rooms are very thoughtfully designed. There's a variety of bath salts to choose from in the lobby, followed by a larger bathtub with a faucet next to it, just like in a hot spring, so you can wash yourself clean before soaking in the tub. Just across the bridge from the hotel is Fisherman's Wharf and Shore Fireplace. Breakfast is delicious with three options, and I highly recommend it.
We were so satisfied with the hotel! It’s 5-6 minutes walk from the train station and morning market is just right beside. Though it’s a bit further to the beach but it’s still within comfortable walkable distance! Our first room was on second floor, with strong smell of the onsen. Then we reached out to the reception and they changed our room to a higher floor very quickly and nicely! The onsen area is huge and very clean. The view from our room was spectacular.
The room was much larger than typical Tokyo hotels, comparable in size to a standard hotel in China. Breakfast was plentiful, and right outside the hotel, there's a stop for both the airport shuttle and the bus to Lake Akan. It's also just a few hundred meters from Washo Market, which is super convenient. The front desk kindly granted my request for a one-hour late checkout. Many thanks!
Facilities: Excellent! My friend enjoyed the public hot spring, and the facilities and views were great.
Cleanliness: Good. Both the room and the lobby were clean and bright.
Environment: The room view was fantastic! Unbeatable sea view. I'll definitely stay here again next time.
Service: The hotel staff were wonderful, very friendly and professional. They helped us with our luggage and even made our beds. Compared to some much more expensive hotels I've stayed at, the service here was even better! I was a bit worried about the service after reading some reviews, but it was absolutely unfounded. My friend and I both regretted not staying an extra night.
The hotel is not in the city center, but it is very easy to get to the hotel by bus. The room is relatively small and the windows and doors cannot be opened. Since it is centrally air-conditioned, the heating is very warm (hot). If you are not used to the heating opening, it will be a bit The baby is hot and toasty, but if you turn off the air conditioner, there will be no air circulation. So after I communicated with the staff, he gave me a fan. The service was very attentive and the price of the hotel was very affordable. I will definitely stay again.
The staff’s sincere and thoughtful service is highly recommended!
Do NOT choose this hotel for skiing!! Unless it's half the price during the same period, I'll never pick this place again. Prioritize other hotels with shuttle buses to Otaru Station.
First, the location: This is Otaru-Chikko Station, two stops away from Otaru Station. The nearest convenience store is a 10-minute walk outside. Although there's a mall downstairs, its operating hours are 10:00 AM - 8:00 PM, which is the only time you can use the indoor passage. Most restaurants close around 7 PM, so it's really inconvenient to find food after skiing.
Second, it's really old! The carpet in my room type was dirty, the bed was rock hard, and the pillow felt like a worn-out cotton pillow – small and flat. The worst part is that after sleeping, my head developed small bumps and became very itchy!! I don't know if it was fleas, but it made me scratch my head for the next few days. The hygiene is truly concerning.
This hotel has no coin-operated washing machines or laundry rooms, only individual dry cleaning, which is very expensive. This is super inconvenient for skiers staying for an extended period.
frankly, the only good thing about this hotel is the room size; everything else is a huge letdown.
This is the hotel we changed from the chain hotel at the station. Because there is a hot spring here. It is only one stop from the airport to the hotel, and even if you take a taxi, it is only 50 RMB. There is a very convenient bus stop at the door of the hotel, and it takes about 30 minutes to get to the city. The hotel's breakfast is very rich and you can eat it every day. The hot spring service is also quite commendable.
I highly recommend it. If you go with a family, book a room by the sea. In fact, it is very cost-effective. One room can accommodate 4~5 people, and then looking at the seaside is very good.
I'd call this unbeatable. First off, the front desk service was truly above and beyond my expectations. It was snowing heavily, and the bellhop was still waiting outside for guests to arrive, helping with luggage. The outdoor private onsen in the room was also exceptional; the view and atmosphere were incredible. The breakfast, with its unbeatable ocean view, topped it all off. I had a wonderful day in Hakodate!
Great
143 reviews
9.2/10
Price from
SAR 312
per night
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