Romantic Hotels in Niigata Prefecture, Japan

"It's close to Nagaoka Station and you can get there without getting wet. You can also use the large public bath, and the women's room has a PIN code, so it's safe. The breakfast buffet had a wide variety of options, so I'm glad it was included."

"Extremely satisfied! The room was very clean, and the hotel itself is quite large, featuring two hot springs – one on the 2nd floor of the main building and another on the 7th floor of the annex. We booked a package with breakfast and dinner, both buffet-style, which the kids absolutely loved. The hotel also has its own snow play area, and you can rent snow boots for 700 yen a pair. It's a fantastic resort hotel! We'll definitely be back if we get the chance."

"The Emperor stayed here in 1988 (Showa 63). This is the largest and best hot spring hotel in the Tsukioka Onsen Resort Area, reportedly ranked second among all hot spring hotels in Japan. It was opened by two sisters, with the Izumi-kei branch opening first and the Kafu branch later. The lobby is grand and imposing, with a unique cherry blossom pink carpet exuding Japanese charm. We stayed at the Izumi-kei, in a huge 15-tsubo (approximately 33 square meters) Japanese-style tatami room, a bathroom with a wooden tub, and a view of a garden, village houses, and distant mountains shrouded in snow—a truly picturesque scene. The hotel's kaiseki cuisine featured fresh and delicious ingredients, and the service was first-class. The hotel has two hot spring baths, located on the 1st and 2nd floors. Unlike the traditional golden and silver baths, the hot spring water here is a vibrant green at 43°C, while the indoor water is clear and silvery. The hotel's name, ”Shirogane no Yu” (White Jade Bath), may have originated from this. The hot spring room offers complimentary iced tea and ice cream. F also has massage chairs; it's a low-key yet luxurious hotel 🏨. I'd definitely come back again if I had the chance."

"The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement."