Posted on Aug 13, 2026|Deluxe Triple Room
Guest User
Feedback Following Our Recent Stay
Dear Management team,
I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better.
Regards,
Grech (CEO in hospitality)
I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.
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Price per night from£ 123
Posted on Sep 6, 2025
Ramya Murugesh
I stayed here for 5 nights and I highly recommend this hotel. The location is convenient.
Nice atmosphere with a beautiful rooftop terrace restaurant and a swimming pool. The terrace restaurant's food and desserts are top-notch. Lovely staff and very helpful ❤️
I’ll definitely choose this hotel again if I come back to Tirana 🇦🇱
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Price per night from£ 64
Posted on Dec 1, 2024
NoraLeon
I enjoyed my trip at the hotel. All staff were very kind. I was a little nervous because of the missing payment at the entrance. I was tired from the journey and they could have taken this into consideration and sent me to my room and then taken the remaining payment later. At least I expected such kindness. But my entire stay from that day onwards was so wonderful. The room was clean. However, the bathroom supplies were not as written and were missing. For example, it was written as there is a toothpaste. I did not buy toothpaste accordingly. But there wasn't. These are sensitive issues for me. And most people choose their hotel according to what is written in the room. If such sensitive issues are taken into consideration, the hotel is very wonderful, its location is central and you can almost go everywhere on foot (if you like walking). It is both quiet, the employees are great, the housekeeping lady is very polite and meticulous. Except for a few things, I was very pleased. If I go again, this is the hotel I will choose.
Thank you for everything!
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Price per night from£ 44
Posted on May 1, 2026
Guest UserLocation-wise was really inconvenient if you do not have a car. It is located on an extremely busy highway, and it is a trek along the roadside to get to the bus depot or the bus stop. It is a 5min walk from the bus depot that has airport shuttles, which would take you about 30-45 minutes either way. It takes around 40 minutes to get into the city from the bus stop. The breakfast really did not meet standards for a Mercure hotel; the variety was extremely limited, and the food didn't seem very fresh either. I wouldn't bother with paying the extra for breakfast. The room was clean and seemed new from the smell, and it was very decent. The gym was quite unhygienic. I had the room to myself, but there were used towels and cups everywhere, and the ventilation wasn't great.
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Price per night from£ 60
Posted on Oct 30, 2025
Guest User
upreme Hotel truly exceeded my expectations. Every detail from the room to the warmth of the staff reflected exceptional hospitality. The sea view was breathtaking, the facilities were spotless, and the breakfast spread offered a perfect balance of local and international choices and tested absolutely amazing.
What made my stay stand out most was the professionalism and friendliness of the team. They were always ready to help, whether with local recommendations or arranging small touches that made me feel valued as a guest. I’d recommend this hotel without hesitation to anyone visiting Durrës, whether for leisure or business. it’s the ideal blend of comfort, quality, and authentic Albanian hospitality. If I can add more stars I would 😀
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Price per night from£ 129
Posted on Sep 2, 2023
organic holidays and Zen life
hotel is great located at the center of Tiarana. Around the heart center of the city. Easy to go alone to the city park and Parlza. Everything is good service, the reception is very helpful and kindly. Have a great breakfast and coffee lounge. Reasonable price for the trip. Room is clean and everyday have helper clean the room. Bed is supper comfortable. Will come again.
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Price per night from£ 80
Posted on Aug 2, 2026|Comfort Double Room with Balcony
Cyril 83Thankfully, the staff were very kind and helpful, as there were quite a few inconveniences during our stay. Special mention goes to the chambermaids, who were always smiling and attentive. The young woman at the bar was also very nice. Check-in wasn't possible until 5 pm because a power outage prevented us from knowing which room we had. This same outage apparently prevented us from having a working toilet until the second night. We barely had any cold water and had to take very hot showers, which wasn't very pleasant when it was over 40°C outside. The air conditioning didn't work very well, but it was bearable. From the third day onwards, the elevator was out of order. We didn't open the bedroom window because the smell was unbearable, as was the noise from the highway. Breakfast was simple but good and sufficient. The pool is showing its age; the photos are quite old. Overall it's okay for the price and especially thanks to the staff who are very kind and helpful.
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Price per night from£ 44
Posted on Jul 13, 2026
Guest UserLoved the pool and vibe there! A quick bus ride to the city centre (Skanderbeg Square) and buses 8 and 11 both go there (40 lekk in coins to catch it) and a good store across the street and a pizza calzone place up the street. If walking, I recommend walking from the square rather than to the square as going to the square is uphill. A nice place overall! :)
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Price per night from£ 16
Posted on Nov 13, 2025
Guest User
Hotel location is good and closed to restaurants and coffee shops , just take airport bus to city center and pay 400.00 then take a orange bus number 15 for 3 stations and then used your mobile GPS to lead you to the hotel . The hotel brand new and very very clean hotel . The room must give more attention for decoration . The breakfast is good too .
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Price per night from£ 67
Posted on Mar 11, 2025
CocaAchim
Amazing staff (reception and restaurant), very nice spa, in front of the hotel you have the bus station that takes you to city center, on the other side of the hotel there is the bus station that takes you to Durres city at the beach
Big rooms, good hot water pressure
The hotel restauranthas amazing food and it's cheap!!!!
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Price per night from£ 58