Pet Friendly Hotels in Shiga Prefecture, Japan

A beautiful hotel with a stunning view of Lake Biwa. The Shuttle bus to and from Katata station made it convenient, as long as you time your transport well, and the staff were very friendly and professional. We recommend staying here for a more peaceful and luxurious experience in Kyoto outside of the city, and it would also be good to visit shirahige shrine and cycle around Lake Biwa!

I am very happy to take two dogs to such a beautiful place. The overall environment is very beautiful and quiet, and the dog run brought by the house also makes the puppy have a great time. Dinner and breakfast are made on-site by the staff. The ingredients are fresh and the portion is very sufficient. It is really satisfying. However, at the same time, the overall experience is very good, there are two small suggestions, I hope that the quality of service can be further improved in the future. 1️⃣ Communication on check-in time The hotel's check-in time is 15:00 〜 19:00, so guests arrive before 19:00 is a normal check-in range. On the same day, if the check-in time has not exceeded, the temporary inquiry ”about what time will arrive” will give people a little feeling of being urged. Since the hotel has set a check-in time range, the catering and reception departments may be prepared in advance according to this time period. 2️⃣ About the service experience at check-out The staff was very enthusiastic on the day of check-in. The vehicle just stopped and took the initiative to help carry the luggage, which made a very good first impression. But in contrast, there was almost no assistance when checking out. I didn't even ask if I needed help with my luggage. Since some houses here are far from the front desk, I also saw some elderly guests need to drag a lot of luggage alone to check out. I personally think that a really good hotel is not only the enthusiasm at check-in, but also whether it can still be maintained in the same meticulous and thoughtfulness when checking out. Because the feelings of the guests when they leave, it is often the last impression left by the entire stay experience. The above content is not offensive, only represents a little real feeling of the individual during the stay. I also sincerely hope that the hotel will continue to improve the service details in the future, and do not let such an excellent environment and hardware be affected by the small regrets on the service. Some items were forgotten when I checked out. Thank you for calling me to communicate with me. I will stay next time. Please take care of it.

Very worth living in the house, very beautiful and clean, the house is all available, there is an outdoor bathtub, it has a constant temperature, can save the right temperature, there is an episode that delayed the check-in time, but there is a colleague of the team Gary who quickly assisted in follow-up, thank them

Despite the language barrier, you can still feel the enthusiasm of the service staff. There is no bathroom in the room booked this time, a large bath is enough. The free large bath has an outdoor part but no view.