Posted on Jan 3, 2020
Guest UserExcellent service. Shelley was a great help. She has excellent customer service. Goes out her way for guest. Has a nice smile when she talks to customers.
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Price per night fromJPY 10,011
Posted on Jun 16, 2024
Guest User
A positive surprise: the room had a couch corner, coffee machine and microwave as well as the actual bedroom. This is rare in this price range. Although everything was clean, the hotel also has room for improvement (peeling wallpaper and stained sofa). The reception staff were very quick and friendly!
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Price per night fromJPY 18,159
Posted on Feb 17, 2025
Guest User
I didn't realize there was no surface lots and I'd have to pay $25/day for parking. I might have missed that in the description so that's not really an issue. We were given a room on the top floor, in practically the farthest corner away from the elevator which was quiet, but far away from the rest of my daughter's teammates who were staying on lower floors. We dropped our stuff and went right to the pool. There were only 4 chairs and no towels left so we had to go searching for them and most of our stuff got wet sitting on the floor so that was frustrating. The signs on each floor say ”ice and vending” but the floors I checked had ice machines only and I had to resort to paying $4.00 for a can of orange soda at the bar for my daughter. The store in the hotel was closed, though I'm not sure if it would've been cheaper. After swimming and hanging out in the spacious lobby, we returned to our room to realize it wasn't very clean but it was time for my daughter to shower and go to bed since she had a gymnastics meet at 7:45 am. I took pictures of the hair tie in the sink, the bug on the bathroom floor, the hair on the vanity and floor, the stains on the bed skirt, etc. Kind of disappointed bc I usually stay at Marriott hotels for work and never have these issues. The coffee shop in the lobby was quick the next morning though which was good since we had to get up so early.
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Price per night fromJPY 25,562
Posted on Dec 14, 2024
Guest User
My first night at the hotel was fantastic, setting a positive tone for my stay. The second night brought a few challenges—minimal bathroom ventilation, a louder air conditioner, and some trouble connecting to Wi-Fi. However, the hotel staff were attentive and promptly offered me a new room, which resolved these issues and provided a much smoother experience.
I took advantage of the fitness center, though navigating the new treadmills was a bit tricky since they weren’t pre-programmed. While the pool closure was disappointing, the hotel acknowledged my concerns and generously offered me a complimentary dinner with a drink.
On the third night, I accidentally left my car keys behind when heading out in the morning. Upon returning, my key card didn’t work, but the staff quickly resolved the issue. Later, I relaxed in my room, appreciating the view despite a minor inconvenience with a broken curtain rod. Once again, the hotel addressed my concerns with care, granting me a complimentary night and a refund as a gesture of goodwill.
While the hotel has room for improvement with its facilities, the staff truly stood out with their professionalism, teamwork, and genuine efforts to ensure my comfort. Their dedication turned what could have been a frustrating experience into one that left me feeling valued. I look forward to staying here again in the future.
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Price per night fromJPY 20,301
Posted on Nov 1, 2025|Yale View King Room
Guest UserThis stay far exceeded my expectations! The hotel's location is superb; it's a 5-minute walk to the subway station, and there are several local restaurants nearby, making it incredibly convenient for getting around and finding food. The room was spotless, and the bedding was soft and comfortable – I fell asleep quickly and had a great night's sleep. The front desk staff was exceptionally welcoming and efficient with check-in, even proactively recommending some off-the-beaten-path attractions and tips to avoid tourist traps. The WiFi signal was stable, hot water came out in 3 seconds, and the water pressure was excellent, making for a very comfortable shower. To get this level of service and amenities at such a price is truly amazing value for money. I'll definitely choose this hotel again next time I'm in town!
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Price per night fromJPY 21,581
Posted on Oct 4, 2018
季Very good hotel, the front desk staff is very friendly, the location is convenient, the transportation is convenient, opposite the big supermarket, next door is the car rental company and the ruth steak restaurant. There are also 2 big gun shops next door. Will stay again next time.
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Price per night fromJPY 16,739
Posted on Dec 5, 2023
Guest User
If you own a car and buy food, drink and daily necessities in advance, it will be good. It is suitable for those who want to live at home. It has a small kitchen, wet and dry separation in the bathroom... The air conditioning temperature is controllable, and the bedding is comfortable. There is no ancillary facilities such as a hotel lobby, and there is a simple breakfast. It’s pretty much the same as an average American family breakfast. Coffee, milk, eggs, hot oatmeal... That's it: you buy some daily necessities, add luggage, and live comfortably ”at home”. Therefore, go to Target before moving in. It is suitable for you to stay for a long time if you have children studying nearby. Remember! You must have your own car.
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Price per night fromJPY 21,767
Posted on Jul 24, 2022
Guest User
Location is great. Room was clean and everything worked properly. Housekeeping did an awesome job.
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Price per night fromJPY 11,524
Posted on Oct 25, 2024
jekeisha Benslama
I would travel and stay here but not for the ****** 😭 the area was quiet and friendly service
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Price per night fromJPY 14,504
Posted on Jan 2, 2026
Tanveer Ahmed A Razak
Stayed just for night but loved it. We stayed in King room and it was big. The indoor pool was great thing too. Free parking outside the hotel and within hotel grounds was excellent. And just a 10-15 min drive to Mystic and Groton. A great stay for the price.
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Price per night fromJPY 28,030