Hotels With Parking in West Midlands, United Kingdom

I was very impressed with the room. I had a twin room, it was very clean and felt like the decor was relatively new. The beds were comfortable and the TV was easy to use. There was a small kettle and teas and milk (although no hot chocolate). Small waters. No fridge. I didn’t get much time to explore the surrounding area as I was there for a conference. But if there wasn’t a conference on I would recommend to others to stay here.

It was really an amazing experience at the DoubleTree Hotel. The location was not hard to locate. The environment was so clean and tidy. The receptionist welcomed us with a warm smile. The room was well furnished with daily needs. We love our stay there and will surely recommend it to our friends and family.

Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast. Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.

Has become my regular hotel when staying in Walsall. Comfortable rooms, buffet breakfast included and friendly staff. Iron and ironing board in the rooms. What more could you want 😊

Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.

Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe. Pros: Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too. Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful. Rooms are spacious and bed are comfy. Cons: Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked. A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre! My friends was stucked to the same room till the end of her stay w a FAN! Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.

The hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.

We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.

To be fair Birmingham at first glance coming out of the station doesn’t look all that safe for a foreign traveller. The route to the hotel would initially reinforce that impression. However after walking the city the next day for over 6-8 hours, while the location is NOT city Center, it is actually located in a good place close to all the major places I need to visit on foot; train station, the mega mall Bullring, Birmingham city center / cathedral / St Martin’s mkt, the hip new part of town - Gas Basin (canal waterways) and also the city’s modern library with the rooftop gdns (@ Centenary Square). The rooms looked like it was recently refurbished. For the price I paid (58 Pounds for 2 pax), it was the best value out of my entire 16 day UK trip covering 15 different towns - up & down the UK (incl London/Cambridge/Leicester/Coventry). In short, a pretty damn good deal. It had aircon which was a major blessing in summer as most other places I stayed, didn’t have that.

When | booked this room in the description was the word 'accessable' was in the description, this means it is a wheelchair accessable room, I, by lack of a correct description booked this room, as all of these rooms are right by reception I did not get a good nights sleep, too many people in and out at all hours, I had asked for a quiet room, I was told that if I wanted to change rooms I would have to pay an extra £5.00, this I agreed to, unfortunatly there were no other rooms available, when I asked why the room had not been described at wheelchair accessable which I would not have book as I am not disabled and would not book that room as a genuine disabled person may have wanted it. I was told it was down to political correctness. Woke rubbish strikes again, for goodness sake it is what it is, its wheelchair accessable, as I misunderstood the description so could a genuine disabled person and would possibly not have booked this room thinking it didn't have the right facilities in it!!