The location was good just 10mins walk to and from the Wolverhampton train station. The room was clean, the bathroom was very clean and they have a AC and heating system. Check in was very easy and the staff was very friendly and nice, when you check in you get the wifi login and password.
P.S. I don’t have any photos or videos.
We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time.
So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus.
The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected.
However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.
I booked Hillscourt for 2 nights to attend my brothers funeral, unfortunately I had an accident while I was here and had to stay another night. The care I had from the staff was excellent they couldn’t have done more for me, even bringing me breakfast in bed!
Highly recommend, the personal care and kindness was second to none and I shall definitely stay here again!
Regular traveller and I always choose this hotel. Safe and clean . 24 hour desk service. Rooms are clean and spacious . Comfortable beds. TV , kettle and iron in room. Meals served up to 9pm and staff are so accommodating to your personal choices. Breakfast included in hotel charge.
Located on part of the Birmingham University campus in Edgbaston so good location for academic conferences / visiting the university, also short distance to dental hospital, cricket ground, tennis centre etc. Plenty of free parking including blue badge and EV charging. Check-in was quick and efficient. Angela, who checked us in, was friendly and helpful. There is a large bar which serves smaller meals throughout the day and also a restaurant in the evening. The bar food was average price for hotel food (£12+ for sandwich with some soup) and average quality. Room was clean and tidy, with modern decor. It was very spacious and well equipped with seating and table, ironing board, plenty of pillows, pod coffee machine and plenty of coffee pods, tea bags etc. Black out blinds worked well and there was minimal noise from other rooms / corridor. Would definitely stay again if in the Edgebaston / Birmingham area.
Curtains were undersized for the room so was woken up at around 05:00 by daylight light coming through did complain the night before and in the morning was informed that someone would come up to have a look but no body turned up
Lovely staffs, It felt warm when a staff greeted me in the morning with a bright smile, the room was tidy in the morning when I got back. Room very clean, toilet and bath was clean as well. Had no concerns felt very safe. I would definitely recommend to use. Rooms are big and convenient.
It was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
Very Good
52 reviews
8.4/10
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