The overall service is a top notch. We didn't try to dine in during the day but breakfast could do with more choices. The staff from housekeeping, breakfast staff, reception and lobby guard. Everyone is so friendly, accommodating, courteous and they are all a Star making our stay so comfortable and easy.
We booked this hotel for an overnight stay specifically for my husband's commencement exercise. After the ceremony, it was a pleasure to return to such a welcoming place. The staff was exceptionally accommodating, which we greatly appreciated since we have a daughter with autism. A huge plus was the fast internet, making it easy for me to work remotely! Breakfast was decent, but I'll skip the corn beef next time. I regret that our stay was so brief, but we are definitely planning to come back soon for a proper staycation!
The first time for me.
The room is so clean and nice.
Breakfast is Buffet. I like Chicken currency. I enjoyed.
Staffs are so friendly and excellent experiences answering to me for all my questions. Booking Taxi from hotel is the best to Airport.
Fragrant Thai Restaurant is nearby hotel. I enjoyed Lunch and Dinner at there. The price is not so expensive. I enjoyed.
Thank you so much.
Best Regards,
Nai travelling from South Korea
Pros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
Overall, my stay was positive. The location is very convenient, and the airport pickup experience was smooth—the driver was especially helpful.
Areas for improvement:
Check-in consistency: I noticed some inconsistency in how guests were treated during check-in, with foreign visitors receiving more attentive service than locals.
Food quality: The taste of some dishes, such as the nachos with cheese, could be improved.
Tv has western movies but had some corruption to signal top of screen.
Hotel generally very clean, were some dead cockroaches in common walkways, but at least they were dead.
Room was very clean, shower was good, bed was good.
2 small free bottles water.
Fantastic hotel, great friendly staff. Always eager to help. The location is about a 3 min walk to all the nightlife and restaurants/ bars. Too bad about all the nasty garbage on the side of the street the hotel is located. That's my only complaint, the nasty stinky garbage along that little street.
The hotel was impeccably clean. The breakfast was plentiful and delicious. The housekeeping staff were incredibly friendly and attentive, providing excellent service that made the overall stay much more comfortable. Highly recommended!
Very Good
161 reviews
8.5/10
Price from
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7.4/10
AAnonymous UserThis resort provides all in one relaxation, with the great view and clean beach side of Subic Bay. Rooms are quite old but still comfortable to sleep in. Hoping they can change the headboard to reduce the wood chips that falls off since it is a bit old. The entire resort is great, they just need to improve their rooms and the lobby. Staff is great, kudos to the Bar Staff, specifically Arvin, during night shift. Also to the breakfast restaurant server during our stay, one of the longest staying employees 15 yrs, whom Ive met years ago, and still there. Just forgot kuya /tatay name. Still same exemplary service.
EEiselleLuckwotcheraIf you want to feel youre in Bangla Road, Phuket Thailand, you can just come to Angeles City where they have Walking Street. Stayed for 5days in Rishan, closed to grocery marts and Sm Clark. They clean your room daily if you want and staff are accommodating. Some cooking utensils you need like strainer, can opener, tongs are those they dont have. But you can buy somewhere on the other side. Aside from that, everything is fine. We enjoyed staying at Rishan Residence, as if youre at home, I love cooking ans I cooked for my hubby everyday 😅🥰. My friends who were living around also visited us and we went to a live band that we had to drive for few minutes and went kareoke. We also went to Skyranch Pampanga to enjoy outside.
Eenta duI've stayed at Queen's Hotel several times, but this visit left me quite disappointed. I was in Room 201 from August 15th to 18th, which is supposedly one of their most premium rooms.
The Wi-Fi this time was absolutely terrible. Despite showing a strong signal, I couldn't get online, or it would constantly lag and freeze.
I truly hope this can be improved by my next visit! Otherwise, I might have to consider staying at Central Park Tower instead...
GGregoryA great hotel in the tranquil Clark zone, notable for greenery and clean air. The staff are unfailingly professional, courteous and dedicated to wowing the guests at every turn. The Swiss-style Markt resto does a good breakfast, and a la carte items form much of the day and evening. A relaxing pool with a bar on the 5th floor is another good feature. And of course the ******. But even if you don’t gamble, you can still enjoy this place.
LLei MiclatWe booked this hotel for an overnight stay specifically for my husband's commencement exercise. After the ceremony, it was a pleasure to return to such a welcoming place. The staff was exceptionally accommodating, which we greatly appreciated since we have a daughter with autism. A huge plus was the fast internet, making it easy for me to work remotely! Breakfast was decent, but I'll skip the corn beef next time. I regret that our stay was so brief, but we are definitely planning to come back soon for a proper staycation!
GGuest UserWe had a great time looking for the elevator to go up on the rooftop once we got up there was well worth the search so much going on up there and front desk was very helpful and the room was spotless !
MMasa Vina PuguonThe kid's play area was under maintenance when we visited, yet it it one of the reasons why i have booked this place.
Kitchen staff were not very helpful specifically when we were ordering fod while waiting to check in.
Receptions were very helpful and friendly
AAnonymous UserCouples or even groups of friends will find this place to be ideal for relaxing. The abundance of historic homes and artefacts from notable people in the past evokes nostalgic feelings. The staff is incredibly helpful, pleasant, and quick to respond. The only real drawbacks are the unusually quiet floor and the lack of a bidet in our room. The road leading up to the resort is very uneven and dangerous for cars. To make matters worse, they charge extra for extra mineral water, which is totally unfair. There are other hotels and resorts all over the globe where this isn't the norm. I hope this can be reviewed and made better. Not only that, the hot water flow from the toilet is extremely low.
Mmtj029The overall service is a top notch. We didn't try to dine in during the day but breakfast could do with more choices. The staff from housekeeping, breakfast staff, reception and lobby guard. Everyone is so friendly, accommodating, courteous and they are all a Star making our stay so comfortable and easy.
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