JI Hotel Properties in Zhoushan

Facilities: Very new, consistent style throughout the season, simple and practical. There is a desk, a large coffee table and a booth. Environment: It is a series of single houses located on the hillside. It is the largest and most distinctive All Seasons store I have seen so far. Close to Nansha Scenic Area, a five-minute walk away. Our room overlooks the sea and feels very quiet and elegant. Hygiene: Clean and tidy. Service: Thoughtful and warm, with a car to pick up the pier and airport, very convenient.

The off-season price is very high, the service, the room facilities are very good, the scenery is first-class, there is a seafood market around you can buy it for processing, Zhoushan seafood or locals can bring it by themselves, tourists are not able to eat fresh, can be squashed, haha

The room was clean and the service was excellent. Hygiene: Were the sheets and bathroom clean? • Space: Was it spacious and comfortable? Was the layout reasonable? • Facilities and Equipment: Were the air conditioning, hot water, WiFi, TV, etc., working properly? Were there any odors or noise? 3. Service Quality • How efficient and courteous were the front desk check-in/check-out procedures? • How responsive was the room service? Were the staff warm and attentive? 4. Dining (If breakfast was included or experienced) • What was the variety, taste, and ambiance of the breakfast? 5. Value for Money • Considering the price and the above experiences, did you feel it was good value for money?

The whole season has been satisfactory as always. This time when I visited Zhoushan, I chose to stay at the Shenjiamen International Aquatic City Branch. Because there were so many people staying, the parking space in front of the door was quite full. The security guard took the initiative to guide us to the parking lot on the right. The attitude of the ladies at the front desk was very nice. As soon as we checked in, a little robot was sent to deliver seasonal fruits. It was very timely in such a hot weather. It felt like returning to our own home. I asked about the tourist attractions of Mount Putuo. The lady was also enthusiastic to help and guide, which was satisfying👍 , because it was too windy and I couldn’t go to the scenic spots, I immediately chose to extend my stay for the whole season!

The hotel service is good, honestly! We booked a room without windows, but the front desk upgraded us to a room with windows for free because we had children! Because we didn't check the weather forecast before the trip and it was going to rain the next day, we got up early to go to Fayu Temple for worship. When we came back, our clothes were all soaked. We had to go back to the hotel to take a hot shower, and then send the clothes to the laundry to be washed and dried. I don't know if the washing machine was too dirty or the quilt was not clean! After the pants were dried, I put them on and felt like something bitten my legs...

Our family of three with a 2-year-old child stayed at the only Four Seasons Hotel in Shengsi. We checked in on October 27 and checked out on the 29th. The guest rooms are clean and bright, and the hardware facilities are consistent with those of the Four Seasons Hotels in the surrounding cities of Jiangsu, Zhejiang and Shanghai. However, the hotel does not have non-smoking rooms or non-smoking floors, resulting in the smell of smoke no matter how the windows are opened for ventilation. This is a point deduction. The housekeeping staff saw that we had milk powder and a constant temperature electric kettle in our room, and they also prepared some more mineral water for us. That's a plus point. During the few days in Shengsi, everything was very pleasant and comfortable, until the last day of check-out, the behavior of the front desk staff made me feel uncomfortable, puzzled, and even more angry. Early on the 29th, I planned my morning schedule. Beach, car charging, lunch, farmers market shopping, I estimated that I would be back at the hotel to check out around 1:30 pm, and then drive straight to the ferry for the return trip. We went downstairs to the front desk and informed the front desk staff that we would be checking out late, and they nodded in understanding. Later at 10:39, the front desk called me and asked if I had checked out. I said I had a late check-out. The front desk said they misunderstood me and thought I had already checked out. So I expressed again that I had a late check-out, and the other party knew and the misunderstanding was cleared. Later we returned to a restaurant near the hotel and were about to have lunch. At 12:37, another person at the front desk called and told us that the check-out time was 12 o'clock. It was already past 12 o'clock, so we had to go back to the hotel to check out immediately. He also told us that if we did not check out before 1 o'clock, the system would automatically charge the room fee. I called the front desk staff back and explained that we had just started eating, and that we had informed them of the late check-out before we left, and had repeated the late check-out during the first call. In both conversations, the front desk staff did not inform us of the latest check-out time. After I explained our current situation many times, the front desk staff completely ignored the fact that we had difficulty moving around with our 2-year-old child, and that we had just started eating. He also ignored the fact that there were only 10 minutes left until 1 o'clock when we were on the phone, and just kept emphasizing the room fee! Room rate! Room rate! He hung up the phone before I could finish my words! Regarding the above, I have a few questions: 1 Is it that the system will automatically generate fees, and you are just reminding the guests out of kindness; or are you using the excuse that the system will automatically generate fees, assuming that the guests don’t understand, and creating a miscommunication to force the guests to check out immediately. Do you use this tactic over the years and it never fails? 2 There is a saying in the hotel industry, I don’t know if the person who brought you into the industry has taught you: ”No SOP can cover all situations.” The front desk is the most core front-line position in the hotel. When encountering special situations, it is time for you to demonstrate your value. And today, your value is: under the pretext of automatic deductions by the system, you keep repeating and urging a family with a 2-year-old child to flash back to the hotel within more than 10 minutes, pack their luggage, check out on time, and actively accompany your work without any mistakes. 3 It is the off-season in Shengsi, so we thought that delaying check-out by 1-2 hours would not affect the hotel's business. For hotels, the off-season is also the best time to improve customer service quality. At such a good time, you don't provide service and you are most interested in driving customers away. 4 Although Shengsi Island is small, Shengsi Four Seasons Hotel welcomes tourists from all over the country. The local government spent so much money to repair the hardware facilities, such as the spectacular winding mountain road along the coastline and the new bus station, in order to better showcase the charm of Shengsi to the whole country. As hotels are indispensable software services, please don't lag behind. This trip to Shengsi offers a variety of delicious seafood and beautiful views of the sea and sky. The behavior of Four Seasons Hotel Shengsi in driving customers away was the only failure of our trip. Ms. Wang at the front desk, the above are your problems. I hope you can make progress!

這次入住體驗總體超出預期！酒店位置極佳，步行5分鐘就是地鐵站，周邊餐飲選擇很多。前台辦理入住效率高，工作人員笑容親切。 房間比想象中寬敞，落地窗視野開闊，床品柔軟舒適，一夜好眠。衞浴乾濕分離做得很好，熱水充足穩定。稍顯不足的是隔音稍弱，走廊聲音能隱約聽見，但夜間還算安靜。 早餐品種豐富，尤其是現煮的麪檔很貼心。退房時還主動詢問入住感受，服務細節到位。以這個價位來説，性價比很高，下次來這座城市還會選擇這裏。

Overall: The hotel facilities are very new, the layout is reasonable, and parking is convenient. Located on Water Street, it is very convenient to eat. Even if you come back late from playing, you will still have something to eat. Room: An upgraded version of the all-season standard decoration. The family room is quite large, spacious, bright and quiet. The rainwater pressure is great and the bath is comfortable. Breakfast: It has all the Chinese and Western styles, the price is right, ☕️I also like it. Service: The lady at the front desk and the room service staff are very nice.