Hotel Casa Santa Lucia

The hotel is very well located but needs a lot of improvements and cleanliness. I was going to take a shower and a big dead roach inside the shower, a lot of hair on the floor in front of the shower, this also happened in one of the other rooms we had. It's like the room was never cleaned after the previous guest left. They don't put any amenities in the bathroom just a small soap, not glasses in the room. Safe deposit in two of the rooms were not working. Wood floors are coming apart in the 3 rooms we had. In the morning going to the restaurant there was a dead roach in front of the elevator Breakfast was not good and very small portions. Staff at the restaurant don't know what customer service is. It's a shame that a hotel like this one in a great location is in that bad shape. We expressed our concern to the staff and also to the manager, who had a very passive attitude like nothing was going on. Hope he takes this seriously and fix what needs to be fixed and supervise more closely the staff to give the guests rooms with the cleanliness and those basic and small details that are found in hotels.

We asked for a room with a balcony, which looked out toward the Plaza Mayor and the Cathedral. We loved that we could walk to the main areas in the downtown area at a reasonable price! A spacious room with a separate sitting area, and also a mini-fridge. comfortable beds. The insulated windows help to dull the party on the street. We happened to be there on the weekend of graduation parties on the plaza! The hotel staff was very helpful, especially in helping us to park the car in a no-charge lot nearby! This is a clean, lovely hotel, with basic amenities. However, its common areas need a little attention as they appear a bit tired.

MUY BUEN TRATO

A little small