Anonymous User
May 5, 2024
After checking in, the first room could not be opened due to the front desk mistake. The hotel changed me to the second room.
As a result, I found hairs from the previous guest on the toiletries in the second room. I contacted the hotel but the problem was not solved. Instead, the duty manager came to my room with a bad attitude to communicate with me. From beginning to end, no hotel had a corresponding solution for this matter. He kept asking me what I wanted and what my request was. I expressed that I needed a clean room that met the hotel standards. Then they changed my room, and the duty manager assured me that there would be no room with any hygiene problems.
So I changed to the third room. Out of trust, I did not check it carefully. As a result, after they left, I found the previous guest's nails and food residues on the sofa in the new room. I contacted the hotel again. It was almost 12 o'clock in the evening that day. The hotel's reply to me was that I could either stay there and their general manager would solve it tomorrow or check out and leave. I had no choice but to stay there and wait for their manager to handle it for me. As a result, the hotel's solution today was to give me a discount on the room and refund me 50 yuan. In the end, I had no choice but to call the police for help under the advice of 12345. Then, with the help of Uncle Hat, it still didn't get resolved. After I complained to Hilton headquarters, a lady who claimed to be the general manager of the hotel called me and asked me what else I was trying to solve since I had already called the police. I was so angry that I laughed. I have never seen such ignorant and uncultured people. Then I explained to her that calling the police was not because either of you or I had violated the law, but because there was a dispute and your attitudes could not be negotiated, so the police uncle came to help coordinate. I just wanted to protect my rights and interests.
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