This hotel made my entire trip to Xiamen like a piece of ****. The merchant’s routines were too deep to believe. In order not to let me add a coupon to claim that there is no sea view room. Let me return. I found the same room after returning. The 80 yuan coupon can no longer be used, and the price was raised by two hundred yuan. So I called Ctrip to make a complaint. I didn't expect that the merchant was afraid of Ctrip and claimed to be able to give us a sea view room, so I reluctantly continued to book their room. The other party repeatedly assured that there is actually a sea view room, but I waited until I arrived in Xiamen. He also told me that the sea view room was gone, and he would upgrade me to another room. In fact, the merchants started to raise the price and sold the sea view room to a more expensive customer. At that time, it was difficult for Xiamen to book a more suitable hotel. He directly gave me a sentence: If you disagree, can you cancel it? ? ? ?
Besides, the service attitude is so bad that it is unimaginable. I knew that the owner’s information was required to go upstairs. The result was not informed by text messages in advance, which made me very embarrassed downstairs. I have lost my temper several times. At this time, I want to get access control. I still need to line up. Thinking about it now, I still feel very angry! ! !
Besides the equipment in the room, the hotel cannot store luggage, so I won’t go into more details. The headlights kept flashing there, and even one of the lights was broken. Some of the refrigerators and other electrical appliances inside were very old and exuded an unpleasant smell. The cleaning lady came at 9 o'clock in the morning. Knocking on the door disturbed my dreams, and the room was extremely hot and stuffy. This is the worst hotel I have ever stayed in in my life! ! It's almost unprecedented, and there is no such thing as a bad comer. I hope people who order this room on Ctrip in the future can see my comment, don't order their home! !
I still want to thank Ctrip's customer service, great, the processing efficiency is very high, I am not Ctrip's customer service to help me recover 300 yuan, I may have to swallow this dumb loss.
Original TextTranslation provided by Google