I recently stayed at the Sheraton Xi'an and overall had a good experience, although there were a few hiccups at the beginning of our stay. Upon arrival, we found that there was no assistance provided beyond the usual passport verification during the check-in process. We were simply given our room key and left to find our own way to the room.
To our disappointment, upon entering the room, we discovered a blood stain on the bed. This was obviously unacceptable and made our stay quite uncomfortable. Due to language difficulties and the late hour of our check-in, we improvised by placing large towels on the bed.
The following morning, we reported the issues with the check-in process and the unsatisfactory room condition to the manager. The manager, Sabrina, was very apologetic and quickly arranged for us to be moved to a cleaner room. Additionally, as a gesture of goodwill, they gifted us a bottle of wine and some fruits.
Sabrina went above and beyond to ensure that we had a pleasant and enjoyable holiday at the Sheraton Xi'an. The room service was efficient, and the prices were reasonable. The staff members were welcoming and friendly, creating a warm atmosphere throughout our stay.
We would like to suggest that Sheraton pays attention to addressing these small hiccups, as mentioned above. Despite the initial issues, we ultimately had a positive experience and enjoyed our stay.
Thank you, Sheraton! 😀
Outstanding
1847 Reviews