Mercure Xi'an Stadium Hotel Reviews

Overall feeling: a fast hotel with new facilities and no services. I didn't want to write a review, but the follow-up operation made me feel that the experience was extremely poor. 1. Location: It's inside a stadium, quite hidden. It's not very convenient to take a taxi. You need to walk to the roadside or wait for a taxi. If you call for a taxi, you can wait for the car to arrive, but when you come back from the taxi, the driver doesn't want to take it inside, so he basically just leaves it on the roadside and goes in himself. The hotel has a small shuttle bus, but no staff proactively informed us of the service or asked if we needed it. 2. Service This is the worst experience. Check-in: The arrival time booked by Ctrip is 16:00, but the actual arrival time is after 16:30. When checking in, there was a family of three checking out, and they should have finished checking out. There were two female staff at the bar looking at the computer all the time, and a male staff member was standing next to me. No one paid any attention to me. I didn't know what they were busy with. I took the initiative to say hello and told me to wait a moment. After 6 minutes, I was told that the room had not been cleaned and I was asked to wait in the lobby for half an hour. It was already 17:00 and the room needed to be cleaned temporarily? There was no apology, he just told me that there were more than eleven people and asked me to wait. The staff gives the impression that they are busy and don't want to talk to you, but they don't know what they are busy with because they are not serving any customers. Check-in: The staff I met after going upstairs were very enthusiastic and took the initiative to say hello. But after entering the room, I found that the electric curtains were broken but the gauze curtains were good. After opening it, I found that the window was very small and very high. Maybe that's why the curtains are closed. There is also no room upgrade service and welcome fruit for points redemption on Ctrip (this may be a problem with Ctrip). I put down my luggage and took a short rest. I was about to go shopping in Datang Everlasting City, but I encountered a problem with the location. I waited for a long time for the bus. After waiting at the door for 15 minutes, I got tired and sat on the small shuttle bus of the hotel for 5 minutes. A service person came out and asked if it needed to be delivered to the curb. But the car has already arrived at the hotel door. The air conditioner is very noisy when sleeping at night, so the only option is to supply air. Check out: Before checking out at 11 o'clock, I took the initiative to give the room card to the staff. There was no communication throughout the process, only the words "Hello, check out" from me. The mysterious operation happened. I went to the door to smoke, and a male staff member chased me out and passed me to give souvenirs to my previous guests. When I was smoking at the door, the staff chased me out to give souvenirs to subsequent guests. Maybe it’s because I’m not a member. I just feel quite lost. Here comes the real confusing operation. Around 17:30 on the day after checking out, I received a call from a hotel staff asking me if I was satisfied with the accommodation service. After I told her about the problems I encountered, the staff said I apologized and then told me not to give a negative review. I stated that I would not give a negative review and would give a neutral review based on my actual experience. The staff asked me to give it a neutral rating, but they said they could come to Xi'an to receive me well and give me a small discount. (Black question mark face?) It feels funny. Shouldn’t this kind of inquiry be done when I check out? Instead of solving the problem when it needed to be solved, you called me 6 hours after I checked out to ask for a positive review? Then they asked me to give a positive review without taking any actual remedial solutions or measures. I can only say that the overall experience is very poor. This review is based on personal experience only.

I was very busy this time. I went to Xi'an urgently to deal with something. I booked a hotel nearby, the Mercure Hotel. The hotel environment is very good. It is quiet in the bustle. It is especially quiet at night. I didn't expect there to be such a quiet place in the city. I have always liked the Mercure. , but Mercure’s service is also very good. They can also pick you up and drop off at the subway entrance. Their car is very beautiful. It seems that the merchant is very attentive. I will recommend it to my friends next time. I wish your store a prosperous business.

Such beautiful women and handsome guy at the front desk actively deal with problems. The room is very clean and nice.

Very satisfied with everything, but the price fluctuates too much. Ctrip's price is more expensive than the retail membership price, and it does not include breakfast. Ctrip booking is not recommended.

The newly renovated hotel has a very good environment. The service is warm and thoughtful. The breakfast is rich and delicious. It is a perfect stay experience. The location is convenient and it is very convenient to travel to Metro Line 2. The hotel also provides a drop-off service when leaving the hotel. It is very intimate. I will definitely choose it again when I come to Xi'an again.

Good hygiene, complete facilities and good services

leno is very good

酒店地段很不錯，交通方便，去哪兒都是幾站的距離，房間乾淨整潔，設施很新，服務很用心，酒店法式風格不錯，早餐味道不錯，停車方便，性價比很高的酒店，郭經理也很熱情，還有免費接駁車來回接送地鐵口，下次還會選擇這裏繼續入住。

酒店停車方便，前台服務很好，郭經理很熱情，有求必應，室內衞生乾淨，酒店鬧中取靜，房間隔音也挺好的，不影響睡眠，住的很滿意，優雅又不失情調，讓人感覺舒心。而且這家酒店的服務員個個彬彬有禮，還有免費擺渡車可接送，很棒。

設施：很新很完善 細節到位 衞生：乾淨利落 環境：吃飯方便 去哪都很近 服務：郭經理很周到 有求必應 停車方便、早餐豐盛、肉夾饃 、臊子麪、 咖啡定製水果等等等都很好。 五星早餐➕深度睡眠 妥了 ！

住了很多酒店，在這家新開的店裡真切地感受到了舒服。前台工作人員服務熱情周到，每次經過都面帶微笑親切友好的打招呼，會主動拎行李。房間的衞生很乾凈，交通也很方便，性價比高。下次還會選擇的！

這家酒店是我們在西安出行住的第二家美居，在體育場裏面，距離地鐵口特別近，而且還有老爺車接送去地鐵口，小朋友對這個老爺車興致很高。當時選擇的主要原因就是可以坐地鐵到大唐不夜城，大雁塔，而且也可以地鐵直接到西安北站，酒店有車接送到高鐵站，最後我們是坐酒店的車去的高鐵站。酒店確實非常安靜，晚上開着窗也沒有吵聲，酒店房間略小，不知道是不是我選擇的房型的原因。酒店早餐挺豐盛的，但是我們要趕一早的高鐵，匆匆地吃了個早餐，最讚的就是早餐麪條，臊子的味道太讚了，兩個不吃麪的娃品嚐了一口都爭搶着吃。但也有一點，我們在西安入住其他美居，小孩子都不需要購買餐券，但在這裏早餐一定要我們花49元買了一個孩子，當然我們老大身高是超過1.2的，所以我也沒有説什麼，但女孩子真的吃不了什麼。本次個人入住的需求就是距離地鐵口近，為了出行方便的可以考慮。

房間温馨舒適，整潔安靜，是美居一貫風格。雖然面積不大，但整體感覺很好。酒店離二號線體育場站很近，方便卻又不吵鬧。早餐性價比很高，作為商務酒店已經是很好的配置。 特別點贊酒店的服務，前台工作人員禮貌熱情，貼心地為客户考慮，尤其要實名錶揚佳樂小姐姐，特別熱情温暖滿臉笑容，給人賓至如歸的感覺。飛機因雨取消後重新預訂酒店時，就衝著佳樂接電話的耐心解答和温馨服務，我毫不猶豫再次預訂這家酒店。

乾淨舒適，衞浴各一間，安靜又近地鐵，外賣有機器人送到房間……最重要的是，想顧客所想，負責又貼心: 即使是第三方平台問題，也會積極主動替顧客溝通，為顧客爭取權益，比顧客還用心費力！臨走下雨，送一次性雨衣鞋套，車送地鐵，幫忙打傘——十分周到，十分滿意！