voco Xi'an Qindu Legend

I forgot to take a picture of the breakfast, which was very rich and delicious. The room was clean and spacious, the bed was very big, the design style was warm and simple, and the mini bar drinks were provided free of charge. The service was also very polite and thoughtful. When there were a lot of people at breakfast, the waiter cleaned up very neatly. I like the lady in the restaurant.

The service is very good. If the items you bought are too heavy, the robot can't deliver them. The front desk lady will deliver them to you immediately. However, one drawback is that the guests randomly swipe the room! I think this really shouldn't happen in a star hotel! This morning, a *** desperately swipe our room to try to open the door! It's really scary!

Excellent accommodation environment, the room conditions are super comfortable, the Chinese food is the best value for money among all the hotels I have stayed in Xi'an, the waiters Ms. Zhang, Mr. Fang, Ms. Wang, and Mr. Chen are super considerate and warm, and their patience and thoughtfulness are beyond expectations, making us out-of-town guests in Shaanxi feel very cordial, adding a beautiful brilliance to the ancient capital of Chang'an. If you often come to the Qin Kingdom for tourism, VOCO is the first choice for accommodation!

The hotel overall is very nice and new. I like the restaurant very much and it's very good. Special mention to Xiao Zhang at the front desk. Leo and Xinxin have really good service

When booking a room, I specifically told the front desk that I wanted a high-floor, quiet house. I promised that there would be no problem and it would definitely be quiet. However, the room was at the elevator entrance. It was in the same location twice, but on different floors. After the two room changes, the room was in the same location. The hygiene is really disgusting, there are unknown hairs on the bedside table in the first room, and the red wine glass in the tea bar still has liquid residue left by the previous tenant. The second room is even more excessive, with a lot of stains on the bathrobe. There was also mold and hair growing in the kettle, so I asked the front desk to ask the waiter to come up and take care of it. I was forced to wait for more than ten minutes. I called the front desk to remind me, but they still responded in a nonchalant manner. Tell me if the room type can be upgraded due to the sanitary conditions, and tell me the room is fully booked? There are obviously other room types to be booked on Ctrip. Why can't I upgrade? Or are they deliberately trying to embarrass me and disgust me? It wasn't until the end that someone called me back and offered to make up for it by sending me breakfast or upgrading the room type. Please tell me. The sanitary conditions of a large hotel are not as good as those of a fast hotel. Problems encountered were not actively solved, but only after I asked questions again and again. They tried to prevaricate me with a buffet breakfast, but when I made it clear that I didn’t need breakfast, I needed solutions and attitudes when I checked out. Of course, as expected, when I checked out, the front desk didn’t say a word or anything. Sorry, checked out hastily and told me I could leave. Therefore, all guests must consider carefully if they want to book a room in another house. If they must stay, please check the hygiene in the room carefully! ! !

The afternoon tea in the group purchase was not mentioned at the front desk when checking in. Afternoon tea was not used even once in 2 days. I booked a double room. My roommate did not go downstairs to the restaurant, so he asked the waiter to get a lunch box to pack. However, he was treated as if he was packing breakfast for himself and was stopped for questioning. However, I asked the restaurant waiter to swipe my card to confirm first, and the packing box was also given to me by the waiter at the door. Yes, why did the waiter in the restaurant with glasses say that we packed breakfast privately? In addition, I got good reviews of this hotel by calling. Does your hotel meet the specifications of the InterContinental Hotels Group?

Very recommended hotel! The front desk service is very enthusiastic, the newly renovated hotel room is clean and hygienic, many decorations are smart, and the room temperature is adjusted very well! Breakfast is also varied and delicious! The perfect choice for traveling or business trip👍