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Hawthorne Inn & Conference Center
3.8/5101 Reviews

Hawthorne Inn & Conference Center

Winston Salem|2.44km from Merchants Mart
I needed a place close to the hospital and my daughters college for her surgery. Hawthorne was the closest to both, almost within walking distance to both. I reserved our room for our stay in advance, in which I received an early bird discount. We also received another discount since we were there for the main purpose of the hospital. Due to other circumstances, the day before we were to check in, I needed to check in a day early. They were very understanding and accommodating and still gave me the same rate. The day of her surgery, we realized that our room was not going to be as accessible as we thought, so we needed to change rooms. Again, Hawthorne was very understanding and accommodating and moved us into a more comfortable room for her with no questions asked. On day of check out, we needed a late check out due to having to wait on our transportation, and again, very understanding and accommodating, no questions asked. The entire staff from Check In all the way to Maintenance were AMAZING! They went above and beyond to meet our needs, help us with my daughter and her wheelchair, and made us feel so welcome. The room was spacious, extremely clean (the entire facility was immaculate), and the beds were very comfortable. The pool area was beautiful, although closed for the season. Due to Covid, they did not have the Continental Breakfast as listed on their website, but did have a ”Grab and Go” bag with coffee and afternoon tea in the lobby area.

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Reviews for Winston Salem Hotels

Searching for hotels near Merchants Mart? Compare room rates and reviews to find your ideal stay.
The Historic Brookstown Inn, Trademark Collection by Wyndham
4.6/5104 Reviews
The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.
Best Western Plus Hanes Mall Hotel
3.9/5109 Reviews
Because it was great to send my daughter to the summer school for the first time, I continued to stay here one night before my daughter went home, clean and tidy. The only downside was that the big bed room was in the laundry room, and the sound was a bit noisy. Is the *15 room, you can refer to the room.
Microtel Inn & Suites by Wyndham Winston Salem
2.2/551 Reviews
This is a wonderful place to say besides some minor glitches. It’s now going on 24 hrs since we turned in our towels and have yet to receive fresh ones. When asked about receiving them the young lady responded with “we are out”. So we shall wait and see if we receive any today. Other then this one incident we have never had issues here before. My family and I strongly recommend staying here.!
Comfort Suites Hanes Mall
4.2/5102 Reviews
The staff members here were helpful and professional. We did find trash that wasn't ours under an end table. Other than that, the room seemed to be in good shape. The pool wasn't open, but it is located outside in front of the building. Waffles and other breakfast items were available, but all the tables had been removed from the breakfast area. Sad as there was a nice wooded overlook to enjoy.
Embassy Suites by Hilton Winston Salem
3.4/5100 Reviews
This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.
Best Western Plus University Inn
3.7/5105 Reviews
Basically, the service is average. The air conditioner is too noisy.

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