Holiday Inn Express Fargo SW - I-94 Medical Center

We are Diamond members and we had listed high floor as preference but ended up on 1st floor. Our room #108 is in bad shape. The bathroom has a whole corner edge broken and torn out, the bathroom door has significant water damage and warped at the bottom, the towel racks on the front of the vanity are gone, but screw holes are there. The couch is dirty with stains, the plug in for a phone on the lamp on the night stand by the bed is so worn out and loose, it wouldn’t charge my phone. I had to charge my phone across the room. We came back from the Big Iron Show and our keys wouldn’t work, after getting them reset 2 times, the gal at the front desk said she would send the manager down to put a new battery in the door lock. He finally came and fixed it and I showed him the items that are in bad shape in the room. He said the repair guy would be working on it, but had been working on the pool lately. Hmm, seems like another time we stayed here, 6 months ago, the hot tub was unusable. Breakfast was ok, but seemed to run out of coffee, milk, and orange juice. The kitchen lady finally refilled them, but took awhile. She was in no hurry. She didn’t seem to be checking these things until someone asked if they had anymore. We never saw her wipe a table down. We had to ask for extra towels as there are only 2 sets in a king room with couch bed. There are some sketchy people in the lobby and apparently one of the took some laundry supplies without paying for them. We will probably stay somewhere else next time.

Just spent the one night there to attend a concert at The Bluestem Theatre. The hotel was clean, staff friendly, and the rooms were very large and clean. Breakfast is the typical one served at most hotels, so not great but it was ample to get me started for the drive home.

This Holiday Inn Express was a REAL let down after staying 4 nights at the HI Express in Shakopee. The hot tub jets were not working & front desk said they did not know when they broke (or did not want me to know). Breakfast area to get food was too small an area. Only instant oatmeal, no buns, very limited offerings. Coffee & pancake machine ran out & the garbage was overflowing. Carpets in elevator and halls have seen better days.

While on a solo cross country trip, I was so thankful to finally arrive at the hotel. Justin at the front desk was wonderful! He was so welcoming and kind, just what I needed after a very long day of driving. He told me everything I needed to know, and he knew that I was exhausted and didn't overwhelm me with questions or details. He was the perfect person to greet me upon my arrival. The hotel is lovely and super convenient to the highway. I had everything I needed, and I was grateful to be in a safe and comfortable environment. I would absolutely stay here again.

Great hotel! The front desk customer service reps were so friendly and helpful. The room was spotless and so was the breakfast buffet area. Great location close to all the shopping. The breakfast was above average. Omelettes, yogurts, fruit, bagels, cereals just to name a few. We would definitely stay here again.

Overall an amazing experience! Staff was courteous and friendly. Room was clean and stocked. Continental breakfast had great coffee and good variety! Great for and traveller. Highly recommend, Only con: pillows were a bit flat but overall a great stay. Will 100% come again.

This property was clean convenient. Front desk was of little help from the time we arrived. Had none of our required options to offer us. Saying we did not make such requests. The following morning the person at the desk saw all requests. Same as in all stays. Nothing earth shattering. No room cleaning during our stay. Breakfast and area exceptional. Resulting in partial refund of out expense of staying.

Very nice, modern hotel. Comfortable room. Typical hotel free breakfast. Free parking. There were a couple youth sports tournaments in town while we were there so there was a larger number of kids and teens that what would be normal but we did not notice any excessive noise in our room. We would stay here again.

Booked through Priceline, when we called the hotel to select beds they said we couldn't and it would cost more, yet Priceline said we could call the hotel and do this. When we arrived at the hotel they said they were out of 2 queen and only had kings and that the woman who told us it cost more was new. We told the front desk that was fine, but she needed to be told so she wouldn't keep giving false information. The lady then copped an attitude and we asked to speak to a manager. She then said I'd we didn't stop harassing her she would have us escorted off the property. We asked her name since she wasn't wearing a name tag and she refused. She again threatened to call the police. I asked her to call her manager again and told her everything was on video. We then went to our room, figuring we'd talk to the next shift manager. On the way out I told another customer to ask her name and she said I was harassing guests. I then sat down and told her to call the manager and she did and lied to him to have us leave. I'm a loyal IHG customer and will be climbing the chain of command on this one! They should be able to pull the front desk camera and sound to verify.