Overall a great stay, this property, unbeknownst to many staying, was transitioning to Wellsworth Hotel and slight changes, or maybe because it is in transition, were noticed. A new system for checking in made it seem more complicated for staff (although they handled it graciously), key cards had an issue of not working on more than one occasion, difficult to find staff at times, but once found were very helpful. Some minor facility issues on the convention center side, but were taken care of. I hope Wellsworth Hotel upholds the great quality and standard that the Southbridge Convention Center always had.