Ibis Budget Lille Villeneuve-d'Ascq

The hotel is very nice, the facilities are very clean and tidy, the location is also very good, there is a Burger King restaurant next to it, and a taxi from the airport is only about ten euros, which is very convenient. I like it very much.

I absolutely do not recommend this hotel!!! The smell of the room is unbearable, not to mention the totally unpleasant staff... HOTEL TO ESCAPE!!! If I had to do it again I would prefer to sleep under a bridge at least I wouldn't have to deal with the staff of this hotel

Hello, Beyond the fact that the room is a pocket handkerchief, that the staff is non-existent, the comfort is not there (2 rolls of toilet paper almost empty, uncomfortable bedding, low-end pillow, cup no plastic on it, shower gel almost empty, stained towels, shower that lets water onto the floor, no toilet brush, cleaning that leaves something to be desired, heating to 30 degrees in the room: unbearable heat,…) average breakfast , the coffee machine that beeps, doesn't give us change and no one cares. We had our truck robbed on the night of Monday 4/12 to 5/12. We are aware that the hotel declines all responsibility, however they have cameras in the parking lots, total refusal to help us, do not offer to call the police, nor even to inform us about the nearest police office. close, worrying about whether we need something, saw nothing, heard nothing. Information does not circulate between shifts. A license plate was found on the ground and they put it in the trash, neither seen nor known. We feel that the goal is to cover up the affair. This is deplorable. They could at least pretend to care about their customers! And by the way, saying goodbye is the minimum I've done several of the ibis budgets, the others were good, this one is to be avoided

When booking I had an advisor on the phone to whom I had asked to have a room with a single bed NOT bunk and that I was disabled. When I arrived, the hostess gave me the room number and there... surprise: bunk bed! I go back down to reception and point out that I had requested a room with a non-bunk bed. The lady, very kind, told me that this type of room does not exist in this hotel!!! We were very disappointed because obviously the night was not very comfortable for a young adult! The room was clean however there was a problem with the shower door, the water passed through and it got everywhere! The price paid online does not correspond to the invoice given on site!! Why ??? The question is: isn't it better to pay on site than online??? Paid 56.52 euros and invoice given to the host for 50.09 euros!!!