Argyle Grand Hotel Nairobi Airport Reviews

The room isn't small, and the hotel overall looks very clean and new, with no strange odors, making for a comfortable stay. The airport pick-up service is great; as soon as you land, they arrange a car to take you straight to the hotel. For departures, there's a shuttle to the airport every hour on the hour.

The food was terrible the fries I ordered were not fresh neither the chicken I doubt,,but I did enjoy some good cup of tea I requested thanks to that lady

Special mention goes to the front desk attendant Margaret O, and waitstaff Newton from the main restaurant, who were the epitome of class and service delivery. They were lovely. Spa services on the other hand were terrible, passive and the location is not that great. It would be nice if better trained staff were onsite, to match the quality of the rest of the hotel staff.

Not bad. It's very close to the airport and offers a shuttle service. The pool was also very clean, and my kids had a great time. The hotel's restaurant food was good too. The only downside is that there aren't many dining options nearby, so you'd need to take a taxi if you want to eat out.

Fabulous stay! Staff were friendly, location is close to the airport.

The hotel supposed to provide free transport to airport and while we checked in we indicated the time required as per the electronic notice board at 4 30am. The front desk told us the schedule shown was not updated. The free transport is only every hour as in either 4 am or 5am. We chose 4 am. The next morning when went to the front desk, the manager in-charged mentioned there was no booking. At the same time, they advised us free transport is only for certain hour. They show us the updated notice. We do not have a choice but to pay for the transport to airport. This is not fair to the guest that we are not informed of the change and the schedule and price charged changed overnight.

Great hotel for layover or early flight. Rooms we so comfortable and it felt very safe. Easy to get Uber to and from. Nothing in walking distance but for airport needs it’s perfect.

The hotel is amazing, and transport was excellent, with a safe and secure gated entrance. I highly recommend.

I loved my stay at Argyle Grand Hotel and extended my stay. It’s a great spot for work travellers who are in and out of the airport due to their movements. I had to pick be picking colleagues from the airport as well as traveling myself so was the best stay for me. There is also a great pub just next door (The Tunnel), so if you are a work and happiness person this will be a great spot for you. Their airport free shuttle is also a great service. I also had the opportunity to leave my luggage there to pick up later as I didn’t want to be traveling around with my big bags. Great value for money

The hotel is well located, nicely decorated and excellent customer service. The food was excellent with a great variety. The bedding is very confi which helped for a peaceful sleep after enduring a long flight. Keep it up 👌🙏

I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay.

Very luxurious stay with new year celebrations. Free shuttle bus to the airport.

Very pricy for amenities it provides. Food is expensive compared to its peers.

Everything was perfect... The hotel and rooms are of a high standard.