Hyatt Place Waco South

Great location, rooms comfortable and clean, but LOUD, you could hear the next room’s Tv and conversation, along with every door closing up and down the hallway. It was also spring break so the kids were running up and down stair wells till after 11pm…

Our toilet iffy….. the elevator and common areas in need of maintenance . The entire ground floor smelled damp and strongly of chlorine from the pool.

Reservation was canceled with no reason or no communication notification… the bathroom ceiling is leaking, shower head was splattering out water and it was all over the floor; I almost fell. Worst experience

It was a wonderful stay and it looked like it does online. I loved my room, awesome breakfast, very clean and felt very safe. Highly recommend

The hotel staff was very nice. The breakfast and coffee were just ok. The lobby was always clean and nice. The room was in obvious need of some updating. There holes in the wall. Water damage on the bathroom ceiling. Places that the wall trim was broken.

My 2 small daughters and I checked in around 730 pm the night of our stay, and upon getting to our room and getting settled in I realized the fridge was not cooling. Adjusted the dial, made sure it was plugged in, waited 2 hours and it was hot. Not coming on at all. I called down to the front desk and was told I could give them our bag and that they would put it in their employee fridge or they would call back to see what could be done. Around 10pm, 2 employees show up, verify it isnt working, offered again to take our food and medication (needed to be refrigerated), i polietly declined again, so they brought me ice to keep in my bag overnight. I was told they had other fridges but needed a manager to "ok" us getting one. I was also told that upon check out, we would be compensated for our troubles and loss of food etc. I dis not ask for that, the 2 emploees in my room said that. Next morning upon check out, the lady at the desk sees nothing of any of this noted (which is bothersome that 2 employees are in a guest room for a maintenance call offering to take my things but no notation of this was made), i have to beg to leave my contact info for the manager, called later that day and the next, still never spoke to a manager. And not to mention breakfast doors closed at 840 (not 930) which was a bit inconvenient seeing as all extra food and lunches brought were lost because of not having a fridge. We have stayed here and other Hyatts before, will not be doing so again.

Nice hotel close to shopping and multiple restaurants. Hotel staff very friendly. Rooms clean and comfortable.