The worst hotel (to call it something) in which I have been by far. The only positive is the location. Logically, for that price, we did not expect great luxuries, just a comfortable place to sleep. What we certainly did not expect is the disastrous treatment of the staff and the non-existent room service. First of all, as soon as we arrived, the room was not ready, so we had to go around town until it was ready. Secondly, the hotel manager/worker demanded the payment of some fees not mentioned at any time in the reservation, which already indicated that the price was with taxes included. 48 euros. We asked about the nature of those fees, and he did not know how to answer us at all, in fact, he reacted in a very rude and aggressive way. Despite not being able to clarify the reason for having to pay these fees, we were ready to pay, but his POS/DATAPHONE must have been for decoration, since none of the 4 cards we tried worked with. We told him that we didn't have cash to pay him to which he reacted even worse, the situation got unpleasant and he ended up saying that we will pay him at another time of the stay. We went to the rooms, the room itself was not bad, simple, without great luxuries, but what we expected for the price. The bathroom was shared, which we already knew, but there was only one bathroom for a floor with 4 group rooms, so you had to wait a long time to use the bathroom since it was always busy. But well, no more importance. The heating did not work, so we spent quite cold at night, the non-existent room service, they did not even change the towels. The only thing they did was empty the trash. Finally, we decided that we were not going to pay the fees unless we were shown with some official document or from the town hall that these fees are mandatory. Above all, after the uncomfortable stay, which was even more uncomfortable, because this man spent several times knocking on our door while we were resting to come and claim the money. On the last day, we left him the keys and informed him that we were not willing to pay what he asked for without any justification and without knowing why we had to pay those 48 euros. He continued without giving us any justification, he became more and more aggressive, yelling and pointing fingers. The most unrealistic and outrageous thing came, when the aforementioned said that he was going to call the police, to which I replied that I was delighted, so the police could verify if these rates are legal. He called someone on the phone and handed me his cell phone so I could talk to that person. The person in question claimed to be a hotel authority, I told him that logically I could not trust a person on the other end of the phone that could be anyone, that if it really was the police please, be aware
61 Reviews