NH Venezia Santa Lucia

Service: Users frequently commend the friendly and helpful service provided by the hotel staff. The front desk is noted for its warm reception and willingness to assist guests with requests, enhancing the overall experience.(based on 22 reviews)

Location is great! It is only about 5 mins walk from train station. Room is a bit old and is not well maintained. I did not feel welcome from the front desk when we checked in.

The room felt quite small for the price, and the amenities were underwhelming. However, the two large, fully openable windows were a nice touch. There was no complimentary drinking water, which I believe is essential, and the TV wasn’t working. I didn’t reach out to the staff since I didn’t have the time. That said, the hotel is in a fantastic location and maintains a clean environment despite being in an older building. I’ve stayed at NH Collection hotels, including their 5-star properties, and they always seem to fall just short of being great. There’s definitely room for improvement. Lastly, I witnessed a customer requesting wine glasses from reception, only to be denied because the wine was purchased elsewhere—I found this to be poor service.