The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous.
Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk
The biggest disappoin**ent of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it.
The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappoin**ents the hotel itself offered.