Guest User
November 23, 2023
I have very mixed feelings about this hotel. On the one hand, we do like its format (Bubbles). The personnel (well, almost all) was very friendly and supportive. The food in the restaurant was good. The beach was nice as well as the beach club's amenities. On the other hand, the thief ruined all our holidays. One cleaning person stole our cash and jewelry from the room. The jewelry was in the safe, and I still have no idea if the safe was broken or if there was another reason. But the fact is - the safe was hidden under the sink, and the guy intentionally looked there (he didn't have any reason to do that), opened the safe, took our belongings, and disappeared. Well, the hotel owner tried to mitigate this by a free night, lunch, and dinner, but in reality, I feel as if the management did NOTHING to facilitate the investigation process and force police to catch the guy. This is a huge fault of their HR team to hire the person who seemed joining this luxury boutique hotel just for one person - to get his chance and to steal something expensive. Regardless of how we liked the hotel and other personnel (who were really friendly and supportive of us), I cannot give a high rating to this hotel because the top management neither selected a proper person for cleaning rooms nor provided proper support to catch the thief. Another disappointing thing - unless you intentionally ask not to do this, they will black-cover the bubble in the early morning and remove that cover only in the evening. well, I understand the sun heats the floor, but I don't want to wake up at 6 am from someone putting the cover above my head. Also, the food in the restaurant was too expensive in my opinion, though I admit its quality and taste - the Chef did a really good job. And you can't eat there after 6pm but there are two great places nearby for the late meal: Japanese restaurant Kogure and Cinco (try octopus there).