Lost Villa Boutique Hotel & Resorts Reviews

We had a very enjoyable stay at Lost Villa Tonglu. The staff were very friendly, helpful, and quick to respond to our requests and questions (橙子 was in charge of our stay, thank you!). Breakfast was included, dinner we ordered from their restaurant menu (at extra cost), and all meals were excellent. Pool was nice and clean, parking space available if you drive. Our double room was perfect for two adults and a child (bathroom was huge!). We will be back to visit and explore the surrounding areas, thank you for a great experience Lost Villa!

Amazing place and a fantastic team..perfect place for a great vacation!

Love it, beautiful hotel, nice location

Nice mountain retreat will good staff but very basic overall with little to no food options.

Pet-friendly, the housekeeper is very attentive. Shuttles are available for pick-up!

The room is very clean, the scenery is great, wild and interesting, and unexpectedly beautiful. The Orange butler and the ladies and brothers are very attentive and the breakfast is very rich.

They booked a room for us in the middle of the night, gave us milk and snacks, and prepared tea for us before leaving. The service was very good. I look forward to coming back next time. This is my first time to review a hotel. It is trustworthy.

The room is average and the service is really good👌 Breakfast is one per person.

Very good! The housekeeper responded very quickly! The mountain environment is also great! It's a pity that I didn't see the Border Collie mentioned in other people's tweets, haha!

The location is very good, with a panoramic view of the mountains and a quiet environment. The housekeeper service is considerate and thoughtful. The three-bed room is large enough for a family of three. The room is well soundproofed, with air conditioning and floor heating. The facilities are complete. There are fruits, snacks and good night sweet soup every day. The breakfast is a set meal, and you can choose one of the four staple foods. It is very good. It is also convenient to eat near the B&B, and you can take the shuttle bus. Because it is inconvenient to go to the public restaurant for meals with pets, the housekeeper delivers them to the room every morning and evening. Thank you very much.

The happy week of Spring Festival passed in a flash, I hope to go back next time. The hotel staff are warm and thoughtful, especially Yiyi, I wish you happy every day.

A very satisfying stay, will come again.

The hotel facilities and rooms are very good and clean, the service is thoughtful and the brothers and sisters are very enthusiastic. It is a very good experience. I have always believed in the quality of Dalezhiye.

The most mismatched accommodation ever: 1. There were bugs in many places in the room, which were relatively large stink bugs, both alive and dead, not the size of ants. I understand that there will be uncontrollable bugs on the wooden floor in the mountains, but should the dead bugs be thoroughly cleaned? Dead bugs were all over the room behind a decorative wooden board, or embedded in the carpet, and on the floor. First, people would accidentally sit on them, and second, if you bring cats and dogs, you should be careful that the furry children will eat bugs out of curiosity. 2. Before checking in, the housekeeper created a group and introduced relevant matters, which did not include hot springs. We saw the hot springs from the pictures on Ctrip when we were about to arrive. When we arrived at the homestay, we asked and were told that each household could soak in a private hot spring for 30 minutes every day, but they needed to make an appointment one day in advance. 3. When we arrived at the homestay, we originally planned to walk up the hillside and stairs to the front desk, but a staff lady said that it had just snowed and was worried that the stairs would be a bit slippery, so she insisted that we take the hotel's mountain road car to go up. ——Thank you, lady But after 6 o'clock in the evening, it was completely dark, so we found another staff member at the front desk to take us to the foot of the mountain and told us that we could go up the stairs. I said yes, but I was worried that I couldn't see in the dark and the stairs were slippery. The staff said it wasn't slippery and suggested that we take the stairs. They didn't mention that we could ask them to pick us up at the foot of the mountain if necessary. Later, we chose to go up the stairs when we returned to the hotel. The stairs were not very slippery, but I don't think the staff could repeatedly suggest that we take the stairs (the subtext was not to let them pick us up?) It was only a little after 6 o'clock, and we returned to the hotel at 7 o'clock, which was not the end of the working time, and it took about 2 minutes to drive the hotel car one way. 4. I wanted to drink a drink in the evening, and asked the store. The store didn't tell me the price throughout the whole process, just said to put it on the account. I thought it might be 8 or 10 yuan that the hotel usually charges. At the end, when we checked out, 2 bottles of 330ml canned cola + a small bottle of lychee sparkling water charged us 15×3=45 yuan. However, the same cola costs 10 yuan to buy 6 cans outside, and 15 yuan to buy 1 can in the homestay. When I reported this problem, the store kept avoiding the main point and said that there were transportation costs, etc., but in fact 1) It only takes us more than ten minutes to drive from the hotel to the county town, and the road is flat throughout the journey. 2) The price of the transaction is clearly marked, but the merchant did not inform the price throughout the process and finally focused on what we thought was unreasonable. 5. At 12 o'clock, when we were ready to go to bed, there were bursts of alarms in the room. We tried to turn off all the switches that might sound the alarm, but to no avail. At this time, we contacted the night duty phone number mentioned by the store, and called the front desk first, but no one answered. Later, we called the housekeeper Danke, and the first call was hung up after a while, and then the second call was answered. After explaining the situation, Danke and another staff member arrived within 10 minutes and found that the smoke alarm in the building (not in our room) was low on battery and was alarming. After it was removed, it was already 1 o'clock in the morning. The lady apologized to us and said that breakfast would be delivered to our room, and we could go to the front desk to ask for two cups of coffee in the morning - thank you for your kindness. However, when the traveler called the reserved night phone, one number was not answered, and the other number was hung up. This is not the level of service that a 1680 room should have. 6. The alarm problem was finally solved. The sound of the air conditioner was very loud, which led us to think it was the wind on the top floor. And the sound of the toilet was also very loud. Later, I tossed and turned for a long time and fell asleep at nearly 3 o'clock. 7. When I booked the loft king room, I saw the floor written as 2, and thought that the room had 2 floors. So I chose the loft king room without booking other mountain view rooms of more than 1,200. In the end, I found that there was only a loft on the top floor - this may be my misunderstanding, so I remind everyone. In addition, this room is on the top floor, the 3rd floor, not the 2nd floor written by the store. This 3rd floor was also told to us when the staff took us to check in yesterday, and there is no elevator, and the whole way is stairs. 8. The scenery may be very ordinary in winter, even a little bald. If friends who often travel around the mountains and rivers choose carefully, they will be disappointed. But if friends who usually only stay in the city can experience it. 9. After leaving, the store was very considerate to ask if you have arrived at home and whether you enjoyed your stay. I raised my question, and the store kept avoiding the main point in the early stage: 1) The sudden sounding of the alarm was unexpected - but what I meant was that no one answered my night call in time. 2) There are transportation costs so the price of the drinks is reasonable - but what I meant was that the store never told us that the price was nearly 10 times higher than the market price. The same Coke, 10 yuan for 6 cans outside, 15 yuan for 1 can in this homestay. 10. My final evaluation is that some staff members have a good attitude, but not all. All staff members are not professional enough, and the overall living experience is very, very inconsistent with the price. I personally think 900 is enough.